Moosejaw Reviews 

I have had differing experiences with this company. For most of my orders, the process was great. The products were delivered on time and as promised.

However, on occasion I have had to deal with customer service at Moosejaw. For everything but missing deliveries the customer service was good.

However, my latest experience has convinced me to be very careful about buying from this company again.

This relates to one product which has yet to be delivered. The delivery time specified was 5-10 days. During that period, Moosejaw failed to provide any updates to the shipment online.

When the product did not arrive, I called to inquire. I was promised the product would be delivered in two days. It is now five days and still no product. Also, still no information as to the specifics of the shipment, such as where it is.

When I inquired about sending a replacement, I was told the company no longer has the color in the size I ordered. But they will be happy to send a different color. Unacceptable, the reason I bought was they had the color.

I am now told I will need to wait 30 days before the company will take action, such as issuing a credit. Ah, 30 days is unacceptable. This was a gift. The purchase agreement, under which I bought the product, specified a delivery within 10 days, not 30 days.

Since Moosejaw refuses to handle this properly, I will simply dispute the charge with the credit card company and order the product from a different company.

In the future, I will think hard about buying from Moosejaw.

Ordered a coat at a comparable price to other sites but wanted to take advantage of the promotional 2-day shipping. The package was sent via USPS with inaccurate tracking information. It turned out to be five days instead. Do not run promotions if you are unable to honor them as some of us have to set aside time to received packages.

Now I am attempting to return the item to no avail as the e-mails are not being sent and instead I'm given "virtual high-fives". The language used on the site is very informal and condescending in a way that I can only imagine is supposed to appeal to some sort of demographic. I found it to be very confusing and unprofessional especially since the transaction confirmation e-mail sent also uses the same informal language.

A confusing and ultimately incompetent business.

Well, Mr. Eoin Comerford , CEO of Moosejaw has stated in one of his interviews that he reads "all customers comments", lets see if that statement is true. Mr. Comerford, I will, as succinctly as possible, detail my experience as a customer with your company in the following review.
From an order from 2015, I had reward points of $47.00 to be spent on something from moosejaw of my choosing. I called the phone center and placed an order for a smart wool hoodie that happened to on sale, and the last one available. I owed $28.00 which I was told would be charged to my credit card. I waited for over three weeks without an email or package in sight. I called again and talked to Rebecca who works at the phone center, and a supervisor who assured me this was a mistake and another smart wool hoodie would be sent. It turns out that the first order was never even put in for processing. There was also amazingly no record of it. I let the supervisor know that the new order would need to be sent via UPS or Fedex as I do not receive USPS at my residence. Again, I waited and notice in the tracking that they HAD shipped the package USPS to my residence! I called moosejaw and they attempted to reroute the package, but after standing in line at the post office I was told it was shipped back to moosejaw. I called and talked again to Rebecca at the phone center and was told that the package was on its way and would be sent out ASAP UPS to my address. She stated that I would receive an email. I have not received an email as of November 12th. I called and talked with supervisor Josette. She stated that the package was received November 7th and would be shipped out Monday, November 14th, and I would receive it by Tuesday, November 15th. She again assured me it would be sent UPS not USPS to the correct address. I will see if this actually happens. It has been almost 3 months for moosejaw to get this right, and for me to get the item they have already charged my credit card for. Mr. Comerford if you are concerned for your reputation, I would look into this debacle. Is this all do to the original transaction being with "moose jaw rewards"? I leave it up to you to answer.

I brought a Northface winter coat, now the fact that this is a lovely jacket and my daughter loves it has nothing to do with this website but I got a good deal so I am mentioning it. What I did get was a free moosejaw sweatshirt, I brought a man's large because at the time I preferred steak and potatoes over salad,and the winter was long, and I just discovered Gelato, and the dog ate my homework and blah,blah,blah, I say all of that to say I am bit chunky but I found the men's a bit slimming, I look good in this! Unfortunately I let my daughter wear it and have only seen it coming and going as she waves hi and bye. She says it is like being wrapped in a blanket and she is so right, this thing is glorious and luxurious and any other rious you can think of and it was FREE !! I am not the type to wear a sweatshirt particularly since this was a hoodie but I did love it and despite the fact it says moosejaw across the chest I still love it, even after several washings it is still comfortable so I've been told but this is confirmed by a sweatshirt affecinado so I will be buying more, I just wish they came in more colors!! Why only 4 stars-the more I think about it the more I will probably change that to 5 stars but I am Ebenezer Scrooge when it comes to 5 stars and I already gave out a 5 star rating...ANYWAYS why 4 stars, this is totally my fault the coat (I know I am getting there) I ordered was to small. Sine it was so close to Christmas I had to option exchange and hope for everything to be reprocessed and shipped back our or buy another one and return the smaller one. I choice option 2 because of my lack of planning but I am blaming moosejaw for their lack of advertising I mean really what is up with that? The website is hilarious-sounds strange but true. The website is easy to navigate and the prices are fabulous considering it is a Northface it was the cheapest I could find from a reputable website and it is Google trusted so no worries, I will be doing some more shopping...I am on a workout kick and they have those toe sneakers (you know which ones I am talking about) so I am debating cause they are ugly but cute sort of like my ex...LOL. changing to 5 stars,clearly my issues, I own it.

I posted a respectable, honest review on an item I had purchased from the East Lansing, MI store. I received this email response:
"Sarah M,
Our army of proofreaders has read your review and it looks like this one didn't quite cut the mustard. I was always more of a ketchup man myself, but that's neither here nor there. We appreciate the effort and swear that it's us, not you."
Seriously?! I think it is only fair for other consumers to get honest feedback on specific products. It is a shame they are only going to push the best reviews through. They have validated my skepticism on future purchases. Oh wait, there will be no future purchases from me.

My experience with Moosejaw is beyond five stars. I love their Rewards program. I purchased a Canada Goose jacket for $974 and received the typical 10% MJreward; however, the next day was Cyber Monday and they were offering 50% MJ rewards on any purchase. So I contacted customer service and asked if they would cut me a deal. They responded the next day and said my account would be credited 50% for my purchase and within 3 days I had $487 in my rewards account to spend on their reward items. Some items are discontinued, but not all of them. I ordered some current Sorel Joan of Arctic Boots and a sweet hat and still have $279 to spend on other items. Moosejaw is fabulous! Plus, they have the greatest sense of humor in the business. I'm telling all my friends to shop @ Moosejaw FYI shop through the Ebates app and get an 5% back on your Moosejaw purchase. Absolutely No complaints here!

Company has a very slow response to customer service inquiries. I am still waiting for a tracking number after two days. I think it's better just to lay a few extra dollars and buy from the direct merchandiser.

Regular price are high but Prices on sale are good. Customer service, problems and returns, is excellent, could not be more helpful and cooperative

Attempted to buy goods to be shipped to Australia. What a joke. Took the order, charged a fortune in shipping and then wanted a list of identification well after the order was taken. Then cancelled the order after three days telling informing me from an Email. Really Poor. Avoid at all costs. Not worth the hassle. The whole "jokey" persona does not match their business practise.

I was looking everywhere for a green Dakine beanie and I found it here. Paid 15$ (sale) and 20$ in shipping. I only ordered so little because I was afraid of getting dinged for custom charges. Although I still paid more in shipping than product!
It said shipping method USPS when it arrived.

I found it funny that the box said it was sealed with a kiss, yet the box was pretty beat to shit to say the least. But was still very intact from the inside.

Every time I order or shop in one of the retail locations, it's a great experience.

Just LOVE this store. Prices sometimes might be on an expensive side, but can't beat the vibe