Mopar Reviews 

Very poor customer service, no telephone contact numbers available. Parts took almost 2 months to ship. 1 months to respond to an email. Real scam artists.

I am the holder of a Mopar Vehicle Protection Lifetime Maximum Care warranty that covers a 2012 Dodge Durango. It went into effect 3/22/2012. I paid a lot of money for it.

On February 27, I brought the Durango to Fort Collins (Colorado) Dodge with the engine making a strange sound. Diagnosis showed it was caused by a failing lifter. The proper repair is to replace the camshaft and all lifters. These are explicitly covered; in the policy, "Cylinder Block and all Internal Parts" applies.

The engine is not worn out and does not need to be replaced. It does not consume any more oil than it did when brand new. I am a "car guy" and have always been meticulous about maintenance, using only the best motor oil (Mobil 1 Synthetic).

It took more than a month (!) to get a response from Mopar Vehicle Protection. On March 28th, I was informed that the warranty was being "bought out" for the present value of the Durango - according to them, $8000. It would be worth more if Fort Collins Dodge had replaced my damaged center console as they had offered to do, and I had authorized, during a past service visit. Their failure to replace it then is negatively affecting the Durango's value now. It is otherwise in excellent condition.

I got a quote for replacing the camshaft and lifters from Fort Collins Dodge: $6400. That's a high price; entire rebuilt engines - "long blocks" - with a 5 year, unlimited mileage warranty, cost $3999 from Fraser Engines. Yet even without disputing the low estimate of my Durango's value or the high estimate to repair it, Mopar Vehicle Protection is obligated to cover the repair.

You see, Mopar Vehicle Protection is trying to use this clause to get out of the contract: "The maximum benefit amount ... will be THE TOTAL COST OF THE REPAIRS PER VISIT ... OR THE CASH VALUE OF THE VEHICLE, WHICHEVER IS LESS". The problem for them is, the total cost of the repairs doesn't exceed the value of the vehicle, even using their numbers.

After 12 days and no update on part i sent nasty email only to see a shipping label created that day. Now have to wait another 7 days for part. Wil NEVER shop moparts again and I suggest you heed my warnings and keep looking.

We ordered $2k in parts on the official MOPAR.com website.
2 of the parts we paid for were not in stock so we had to purchase somewhere else.
One of the larger parts was missing from the package.
We emailed them but the person who responded the email said they personally put it in the package. But strangely it never arrived. This person would not give us a phone number to talk to anyone. Told us we should contact UPS, which obviously told us we needed to have the sender contact them. Now the MOPAR representative (Manuel Bermudez) won’t even reply or give us a phone number we could call to try to sort this out. What kind of business is this? why is it so sketchy? Why not provide a phone number? Why no replies?
On another hand; why do all parts say MADE IN CHINA?
Save yourselves a headache and purchase parts from somewhere else. This company is super SKETCHY.

Do not use the Mopar store uk. I ordered a spare wheel and subsequently cancelled the order because they didn’t ship it on the day they said they would. They then charged my credit card and shipped the cancelled order. It has taken 2 months to get them to take the order back and re credit my money. Their customer service dept is rubbish, they do not help you and they do not ring you back. I had to threaten legal action to get anyone to listen and you are calling Italy every time you ring.

Lovely cars, great sound! Then again, all thst horsepower need be at the wheels and they should be 4 wheel drive. But the worst thing ever for and American made car, parts are hard to come by. This is why I drive a M40i. Mopar killa!!!

Do not trust their online store ! They do not honor their warranty! They sold me a defective piece . I had to pay hundreds of dollars in installation plus the piece itself. A couple weeks later we realized the piece was defective. The mopar keeps forwarding my claim to the "fulfilling dealership" which never replies nor picks up the phone! It has been 2 months I still have no resolution. Had to pay for another water pump and the hours of work again. The mopar will have a hundred excuses not to return the money for their defective pieces sold online. All they do is refer me to the "fulfilling dealership" and here is the stop sign. :-(

Tried to schedule a service visit for 2 of my local Dodge dealers. Site time outs, pricing showing as zero's, error when trying to book the appointment. This website is a disaster.

Very happy with my experience with Mopar.com
I had ordered some parts online and someone contacted me via email and asked some questions about my order and they saved me some money. The parts I ordered individually came in a kit I had no idea about and was cheaper than ordering them separately.
Thank you.