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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, describing it as poor and a shambles. Customers frequently reported issues with staff communication, with some not turning up for scheduled appointments or providing inadequate service. The quality of work was also a significant concern, often described as substandard, with some experiencing damage to their property and unfinished jobs. Some people were dissatisfied with the difficulty in contacting the company, with reports of long waiting times and unresponsiveness. However, some reviewers were happy with specific individuals, praising their politeness and efficiency in resolving issues.

What people talk about most

Service

People report negative experiences with service, citing frequent no-shows for appointments and shoddy... See more

Staff

Customers had negative experiences with staff. Many reviewers described staff as unprofessional, unhelpful,... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers report difficulties reaching the company, with no... See more

Quality

Users describe negative interactions with quality, consistently reporting shoddy workmanship and substandard... See more

Based on these reviews

Rated 1 out of 5 stars

Absolute joke of a company, staff can't communicate so turn up unannounced or don't turn up at all. Caused me to waste time booking time off work for appointments they fail to keep. Spent 6 months t... See more

Rated 1 out of 5 stars

Why this company feel the need to send out approx 14 reminders for each job is beyond me. As to the service they offer, or the quality, it's very poor. 5 visits to replace an internal door and it'... See more

Rated 1 out of 5 stars

I could give a long list but doubt i could get it all in one hit. Piss poor service, make arrangements to stay in for their 'repair' team, i even spent over an hour trying to get through on the phone... See more

Rated 1 out of 5 stars

Morgan sindell ARE NOTHING BUT COWBOYS THEY WORK FOR THE LOCAL AUTHORITIES AND I HAVE SAT WAITING SIX HOURS FOR THEM TO TURN UP. I HAVE TWO SEVERELY DISABLED CHILDREN.. it’s now gone 11 o’clock at nig... See more


Company details

  1. Construction Company
  2. Building Design Company
  3. Civil Engineer
  4. Civil Engineering Company
  5. General Contractor

Written by the company

[Requires Flash] Construction group having five main activities; fit out, refurbishment, regional construction, infrastructure services and housing, with contacts for subsidiaries in the Midlands and London.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

70 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

morgan sindall slow

thy morgan sindall make thy school and it looks very exciting so far even though i am not going to experience the school because they are ass slow and they need to hurry up

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

your people showed up and as i answered…

your people showed up and as i answered the door i received a mallet to my teeth and as i tried to close the door then kicked my door off the hinges and beat me to a pulp leaving me bleeding on the floor with two black eyes and 4 teeth wobbling out of my gums THANK YOU!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Installed solar panels and…

Installed solar panels and infrastructure. Damaged roof of house in process. Once they finished they left all the waste materials and packaging piled up by the curb outside the house, promised that someone would be by to collect it. Been over a week now and it's all still there. Tried to contact them and got no response to my texts or calls. Very shoddy workmanship and communication is an F.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Liars......

Waited in all morning for a dripping tap to be fixed....... Had a text to say they were on way but no show and then they have marked the job as completed .......Liars......

March 16, 2026
Unprompted review
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Rated 1 out of 5 stars

WHAT A USELESS COMPANY

WHAT A USELESS COMPANY , MY GAS CENTRAL HEATING IS BROKEN BUT CAN I EVEN REPORT IT TO THEM ? NO NO NO . YOU GET THE USUAL AI CRAP ON THE PHONE . I DID EMERGENCY REPAIRS WITH BASILDON COUNCIL BUT GUESS WHAT ? NO BLOODY APPOINTMENTS !!!! BASILDON COUNCIL AND MORGAN SINDALL BOTH USELESS LIKE TJIER PHONE NUMBERS!!

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Liars who don't own their failings

The company are theives and liars.

Waste months claiming they have attemtped to contact you to resolve a leak and have not attmepted this.

Then after 6 months of not being able to use the space they offer £150 compensation... not even a 3rd of the money spent on rent of the space for the time they dragged their heals and laid blaim everywhere but with their failings.

No wonder Basildon council have sacked you and not renewing their contract. Lets hope the company folds!

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Never turned up to the appointment

I am self employed and took the day off work for a 1 till 5 slot appointment. I called them after 3 o'clock to confirm they was still coming and was assured that an engineer will be with me for 4:30. It is now after 5pm and nobody has turned up! I can't get through as the phoneline is shut ! I am so annoyed. I have missed out on a days work for nothing and I doubt they would compensate me for a days loss! How many times do I have to chase these people up to do the bare minimum. Unbelievable.

January 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Awfull service

Awfull service, give you a 5 hour slot by tx message but some people do work so you have hassle phoning to get a appointment time so you can be there. We can't be expected to home. Clarion always give you a slot and actually talk to you rather than just send a rx message

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

No stars but had to give something

No stars but had to give something
Wow so I put in a complaint to have this bodged job corrected, was sent another contractor whom told me he needed to get the end bath panel, never to be fitted or corrected, couple months down the line having to wait for them to come out again, asked them not to keep sending new contractors because I don’t like different work men in and out of my home all the time. I’m a single mum with a teenage daughter! They send another contractor whom I feel very assertive towards because he never brought the end bath panel which should have been ordered and on his notes, collected the part before arriving! I told him I’d be logging a complaint if the work wasn’t carried out today has he’s the 3rd person to g bf r called out to this bath situation. He sat in his van, came back in the house, told me he was going to get the part, I said ok, I said if it wasn’t completed today I’d be getting it sorted myself and then would want reimbursing because I’m fed up of contractors not doing their job!! Off he went.. never to be seen, I waited in all day for him coming back. I rung to complain and the lazy person used it as an excuse that I was high rate telling him I was going to be complaining!!! That’s why he never came back. He’s written the job down as fully working and it’s just a cosmetic issue which is actually all down to this company in the first place!!

November 25, 2025
Unprompted review
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Rated 1 out of 5 stars

After locking myself out of my flat I…

After locking myself out of my flat I called Morgan sindell . Instead of sending a locksmith they sent one of there carpenters out who proceeded to destroy my lock and damage the frame and door to such an extent that it is irreparable. They sent out another carpenter two days later that said I need a new door and frame but the earliest they can do this is in a months time . So I’m now sitting with a door that you can’t lock properly for 4weeks and they say this is acceptable.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Worst contractors ever

Horrifically bad contractor used by housing association/social housing. The workmanship is always substandard, had to call them out numerous times for a continued toilet flush issue and now have a leak in my bedroom due to them fitting a roof window and damaging the roof tiles whilst doing so. Even their own workers state how dreadful they are and currently, not one plasterer among them which doesn't bode well as I will be needing that job done next! Obviously housing association have taken the cheapest contractors to do the works with no regard for the tenants. Shocked by this, no! Social housing/local authority tenants are always at the bottom of the heap..

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Morgan sindall are a despicable firm

Morgan sindall are a despicable firm . They are rouge traders and produce a cowboy type quality of work man ship . They have left my bathroom in disarray . Subsequently this has cause me copious amounts of stress

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Morgan sindell ARE NOTHING BUT COWBOYS…

Morgan sindell ARE NOTHING BUT COWBOYS THEY WORK FOR THE LOCAL AUTHORITIES AND I HAVE SAT WAITING SIX HOURS FOR THEM TO TURN UP. I HAVE TWO SEVERELY DISABLED CHILDREN.. it’s now gone 11 o’clock at night and I’m still waiting for them to turn up with no hot water. I don’t know how they are contracted to local authorities.. shame on this company they should not even be trading the worst service ever

August 31, 2025
Unprompted review
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Rated 1 out of 5 stars

They need to fix the glitch in their reminder system

Why this company feel the need to send out approx 14 reminders for each job is beyond me.

As to the service they offer, or the quality, it's very poor. 5 visits to replace an internal door and it's still not completed. Each time they visit they say they'll go back to the office and report what needs doing, but no one ever does and I end up having to chase it up.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with the quality…

Absolutely disgusted with the quality of trade work this company provides , I am a Tennant with a housing association whom they provide repairs and maintenance’s for . The work man cut corners on repairs and do not provide a quality good finish. Subsequently this results in jobs having to be recalled and maintained again. This company has little respect for people’s homes, and I feel that some individuals within this organisation are rogue traders.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Most useless company

Most useless company i've ever had the displeasure of dealing with, supposed to have a kitchen floor fitted for the past TWO YEARS, every single time there's always a different excuse, sad excuse of a company that couldn't solve a jigsaw puzzle between three employees.

June 11, 2025
Unprompted review

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