Good range of products but another company that skimps on delivery. Stayed in all day for DX logistics to deliver and they never turned up. Really annoying. Shop elsewhere.
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I was helping with an annual charity jumble sale and found we urgently needed more wire dress rails. I confirned and paid for them in the afternoon of Thurs 26 Sept and Morplan pulled out all the stop... See more
Company replied
I ordered a steamer online - customer service quickly sorted my order over the phone whilst Paypal was down on their payment site. Later I had a price query & spoke with Leigh who was super helpful -... See more
Company replied
Excellent service - as ever - from Morplan. I always order over the telephone and, once connected, the staff I speak to are very obliging, helpful and efficient. The hangers - which I have been using... See more
Company replied
Company details
Written by the company
Morplan is the number one supplier to the UK's retail and fashion industries. Next day delivery available & competitive prices on all retail supplies
Contact info
Unit 1, Temple Bank, CM20 2DY, Harlow, United Kingdom
- 0330 44 55 666
- customerservices@morplan.com
- www.morplan.com
4.2
Great
7K reviews
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Hasn’t replied to negative reviews
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Quick and efficient ordering & delivery
September 25, 2024
Reply from morplan
Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team
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The staff were very knowledgable
The staff were very knowledgable, and directed me to the product I wanted for my daughters weddding
September 18, 2024
Reply from morplan
Thank you for leaving your positive feedback on our Trustpilot page. We appreciate you taking the time to provide feedback for future customers to see. Many thanks, Morplan Team
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
Kim at Brisol was wonderful
Kim at Bristol was wonderful! Fabulous customer service, understood exactly what was required and turned it round in time for the show.
Thanks Kim, I will be back in touch when i need to restock!
August 12, 2024
Unprompted review
Reply from morplan
Morplan would like to thank you for your review and shopping in store! We look forward to your visit again soon! Many thanks, Morplan Team
I found the steamer I was looking for…
I found the steamer I was looking for really easily. The description was concise. Price was good and a really quick delivery time!
September 23, 2024
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
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Reply from morplan
Morplan would like to thank you for your review and shopping in store! We look forward to your visit again soon! Many thanks, Morplan Team
Very good telephone staff
September 23, 2024
Reply from morplan
Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
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Reply from morplan
Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
Good service
September 19, 2024
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
No customs set-up for Ireland customers
Small order value £67 sent to us in Ireland via UPS and there is a demand for €39.93, customs and duty charges, to release the goods. Morplan says that they do state that they are not responsible for these charges (most UK suppliers have set up clearance for Irish deliveries). When we requested to return the goods we were told that there would be a £46 return charge which would come off the refund value
September 25, 2024
Unprompted review
Reply from morplan
Thank you for taking the time to leave a review. Morplan deliveries to EU addresses are on a DAP (Delivered at Place) service. This requires the customer to be responsible for paying delivery charges, import taxes and duty charges, including the deferred carrier admin charge. This is clearly stated on our website. Kindest regards, Morplan Team
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My order of a display unit was…a very unhappy experience
My order of a display unit was delivered to the wrong address ?? There was no tracking or email to say when it would be arriving. After waiting 8 days I phoned the company to be told I had received the parcel they had pictures of my garden and it had been signed for !! They emailed me the photos of my garden, which when I viewed them they were not off my garden. Luckily for me the same company had sent me a catalogue so they had a picture of my garden with my husband holding the catalogue. The thing that annoyed me about the phone call was they emailed me both sets of pictures from both deliveries and obviously the gardens are completely different. Yet they still said I had received it !! After speaking to them I asked my daughter to go on the village gossip and within 1/2 an hour I had found my parcel it had been delivered to the other side of the village. My husband drove round to find the parcel had been left out in the garden for over a week!! ( it weighed over 30kg) so I understood they were unable to lift it. The parcel was soaking wet I phoned the firm back to tell them my husband had gone to pick it up. They phoned me back the next day to ask if the goods were damaged I said no the product was fine but the packaging was ripped and soaking wet. I told them I wasn’t happy with the way it was delivered. They said the delivery company were investigating!!. They didn’t offer any compensation or a small gift voucher. The way I felt when dealing with the company was “ they had delivered it” and I had it. Until I pointed out to them that the pictures they had off the 2 deliveries were completely different houses. They should have in place some sort of tracking I want be ordering off them again.
September 16, 2024
Reply from morplan
Thank you for taking the time to leave a review and for talking to us today. We are sorry for the problems you encountered with your delivery. We hope this has now been rectified for you. Kindest regards, Morplan Team
Easy to order and turned up the very…
Easy to order and turned up the very next day.
September 18, 2024
Reply from morplan
Thank you for the time to leave a review regarding your recent shopping experience. We look forward to helping you again soon. Kindest regards, Morplan Team
Love these jewellery display pieces
Love these jewellery display pieces. Just what Iv been looking for and look perfect for my jewellery business
September 18, 2024
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
Always helpful and quick with delivery
Always helpful and quick with delivery. Prices good too
September 16, 2024
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
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Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
Reply from morplan
Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team
all good thanks
September 11, 2024
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
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