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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times to queries and issues. However, some customers were dissatisfied with the lack of communication and feedback after applying for roles. A few other people also felt that certain interactions were unprofessional or unhelpful, with some mentioning issues regarding responsiveness and clarity from specific agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, support, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism and helpfulness... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently report quick responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Started work through Morsons late last year and the team at marine trades were very helpful in guiding me through the initial stages of my contract. The communication from Inayat Valley throughout... See more

Company replied

Rated 5 out of 5 stars

Got made redundant and heard about some temporary roles with Morsons. Called up and spoke to Jordan who instantly recognised my potential and set up interviews. Never let down with payroll like a lot... See more

Company replied

Rated 5 out of 5 stars

I have worked for Morson in some guise for over 10 years. I started as a contractor for Morson Technical Services, and now I’m a Manager working for Morson Edge. The company is well grounded, fair and... See more

Company replied

Rated 5 out of 5 stars

From start to finish of the recruitment process all communication and services have been absolutely excellent. Morsons reached out to me after finding my cv on indeed and have been great all the way... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

Four specialist units. One ecosystem built to power progress. Morson’s four global strategic business units – Morson Praxis, Morson Edge, Morson Vital, and Morson Nexus – provide silo-free access to consultancy, talent and training. Our rare line of sight across organisations, project lifecycles, industries and global markets means we offer solutions others simply can’t. We apply, supply, deploy and connect skills, to solve productivity problems for the worlds changemakers. Where others supply parts, Morson delivers the whole machine. We’re the only organisation of our size and scale with four integrated capabilities that span the entire talent lifecycle. Together we can address the full spectrum of workforce challenges that affect productivity, risk, and growth.


Contact info

4.2

Great

TrustScore 4 out of 5

925 reviews

5-star
4-star
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1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

The start went well but failed miserably

The start went well. They chased me to apply, reminded me of interview day. said they were away for a few days and get me post interview feedback. Nothing. I chased them and they said they were due to meet them the next day but still nothing.
If they approach me again i would reject any contact with the company. This is common amongst certain recruitment consultants.

August 5, 2021
Unprompted review
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Rated 2 out of 5 stars

I had never been employed through a…

I had never been employed through a recruitment agency before and was unaware of how things are done. I simply responded to a job on indeed. It wasn't made clear that the job was temporary , or that I would be having to log my own hours through the agency. I found it all very confusing

August 4, 2021
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Rated 4 out of 5 stars

Great with one area for improvement

My contact from Morsons was with Emma and she was fantastic. Speedy responses and very helpful. The only reason why I didn’t rate 5 star is the contractor care team never came back to me regarding one of my queries which was disappointing. However, I stayed in touch with Emma and she eventually managed to give me the required information and stayed in touch during the waiting period.

July 21, 2021
Rated 5 out of 5 stars

Really excellent experience…

I had a really excellent experience from a candidate perspective when applying for a role as a contractor through Morson. Vicky the recruitment consultant was so friendly, warm, empathetic and easy to talk to she made the whole experience a real pleasure. She kept me up to date at every stage of the process and made contact to keep me in the loop even when there was nothing to update on so I would not worry. I would not hesitate to use them again.

July 14, 2021
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Rated 5 out of 5 stars

Brilliant agency

Brilliant agency. Chris Lester and James Headford are a credit to Morson International.

Keep the good work up guys.

July 9, 2021
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Rated 1 out of 5 stars

I have finally been placed at Network…

I have finally been placed at Network Rail but the process to get there took 23 days more than it should have . Repetitive submission of information from my side immediately but then far too long a response from the agency on their part lead to me losing 23 days of earnings which obviously is unacceptable.

Mike Nelson

July 4, 2021
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Rated 5 out of 5 stars

Quick set up

Quick employee/contractor set up - Easy to use
Need to read all documentation to know what you have to do - Staff are very helpful if you struggle. Considering the current 'Covid' restraints 'All good'

June 23, 2021
Rated 5 out of 5 stars

Morson and me ...

Morson reached out to me with what has turned out to be a fantastic long term contract role. During the whole process, the various departments with Morson were quick to respond to my queries and acted equally as quickly with every stage of the necessary steps required to join to the group my assignment is with.

I've been fortunate enough to work with some of the best contracting opportunities from a selection of the best recruitment consultancies and without doubt, Morson are amongst the best of them: Hard working, professional, aligned with your interests as a contractor to win and engage 'that' excellent next opportunity. Candidly, the service and performance of Morson is assisting me with my latest has been second to none!

June 22, 2021

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