Simon was an absolute star as my mortgage advisor. He was incredibly helpful from start to finish, guiding me through every step with patience and expertise. Despite my own delays causing the process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Amanda from Mortgage Direct more highly. From meeting her in Manchester to the hour she initially spent on the phone with me through to completion of the purchase, the service was e... See more
Martine is hands down the best mortgage agent! Our case was a bit more difficult but she stayed with us for more than half of a year, providing info all that time and doing more than she can in every... See more
From first point of contact to completion, Simon was an excellent communicator. We always knew what was happening and felt well informed. We knew clearly and concisely exactly what evidence and docume... See more
Company details
Written by the company
Somos una entidad intermediaria de crédito regulada en España, fundada en 2006. Número de licencia D108. Operamos bajo la marca Mortgage Direct para compradores internacionales y bajo la marca Bayteca para compradores nacionales. Somos la mayor agencia inmobiliaria para compradores extranjeros en España. Contamos con más de 90 asesores en total y más de 40 dedicados al mercado de compradores internacionales. Nuestro equipo es el más experimentado de España: hablamos 15 idiomas a nivel nativo. Contamos con un equipo dedicado a grandes transacciones para HNWI y UHNWI. Este equipo incluye un núcleo de los mejores asesores que operan en España y que ofrecen un éxito constante a los clientes que compran propiedades en los mercados de lujo de toda España. Contamos con personal sobre el terreno en todo el país: Madrid, Barcelona, Valencia, Alicante, Islas Baleares, Islas Canarias, Málaga, Marbella, País Vasco, Galicia y más. Nuestra filosofía empresarial consiste en ofrecer un servicio de la más alta calidad a todos nuestros clientes de forma transparente y amable. No escatimaremos esfuerzos para encontrar soluciones para nuestros clientes. Trabajamos con los mejores contactos en cada banco, los principales bufetes de abogados y los mejores tasadores de España. Contamos con la tasa de impago más baja de España, lo que nos sitúa en el nivel más alto a la hora de solicitar financiación a las entidades crediticias. ¡Estamos abiertos a hacer negocios y esperamos saber de usted!
Contact info
Calle Velázquez, 24, 2D, 28001, Madrid, Spain
- www.mortgagedirectsl.com
4.5
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company sucks !
This company sucks !
And the bank CAIXA they work with sucks too.
It worked very well to obtain a mortgage with SANTANDER bank without the help of anybody.
I lost more than 12 months trying with Mortgage Direct .
February 13, 2025
Unprompted review
Advertisement
Just amazing
Just amazing, just amazing. Could not have asked for a better outcome.
February 1, 2025
Unprompted review
Prospective mortgage seekers beware
Prospective mortgage seekers, exercise extreme caution before engaging with Mortgage Direct SL. My unfortunate experience serves as a stark warning for anyone thinking of exploring the mortgage process with this company, but choose not to proceed.
Upon Jacqueline Moulen's recommendation (who has since left Mortgage Direct), things started off well. To get more details on the process, I signed their terms and conditions and paid a retainer fee, a reasonable step. However, once I decided not to move forward with buying a property in Spain or Portugal, things took an unexpected turn.
Shockingly, despite not delivering any of the services promised in their terms and conditions – like document processing, translations, bank account opening, property valuation, or recommending legal and real estate services – Mortgage Direct SL refused to refund my retainer fee of EUR750 plus 21% VAT, or even part thereof. Just to be clear, none of these promised services were provided. I ended up with just one email listing the required documents and a brief overview of the mortgage process. Hardly worth the EUR1000 fee!
Crucially, Mortgage Direct SL retains the entire payment, around EUR1000, even when none of the promised retainer services are delivered. This willingness to keep money for services not provided reflects a serious lack of integrity and professionalism.
While Jacqueline Moulen showed professionalism and helpfulness initially, dealing with Vera Simão (who took over from Jacqueline) and the Business Operations Manager, Lorenzo Saccardi, was far from satisfactory. Their focus on financial gain over client satisfaction left me extremely disappointed.
In summary, if you are not completely certain whether to pursue the mortgage process after initial exploration, think twice about Mortgage Direct SL. Their refusal to refund a substantial retainer fee for undelivered services is a glaring sign of unscrupulous business practices. Look for more reliable alternatives in the mortgage brokerage industry to protect your financial interests.
January 15, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.