Motest Reviews 138

I took my car to Motest after having a service with Toyota, who advised me my car was in a terrible way and needed immediate attention. After being quoted an astronomical amount by Toyota to carry out the repairs I booked it in at Motest Hemel Hempstead, from start to finish they we’re professional, kept me updated about the repairs, and advised me the car did not need the immediate repairs as stated by Toyota. My car will now be going to Motest for all future services.

Motest Farnham For the second time Farnham have sorted out my car . explained all they were doing Great Service and helpful staff

(Under my husband's name for some reason??)
I can not thank Motest Swindon enough! From the fabulous lady at reception to the talented machanic team. I made an erratic girlie call to them as my brakes were failing. They offered same day or next day drop off, sorted the car and had it back to me the same day. They didn't have to do this for me but they did. They go above and beyond for the customers, for which I am thankful. I am a customer for life now, and I spread the good word also. Many thanks to all!

Booked a fixed price major service & MOT for a Vauxhall Grandland X and was quoted £375. To obtain this quote I entered my reg and the website correctly identified my car. They telephoned during the service to inform me that the car needed some extra work doing and I agreed to a spark plug and anti freeze change. The final bill then somehow leap up to £699.37 equating to £324.37 for the spark plugs and anti freeze. On receiving the bill I queried how the total had leapt up so much. I was told that my car needed specialist oil for which they charged an additional £80.00 even though this was advertised as a fixed price service and there was no mention of this being a likely additional charge on their website. They also charged £25 for the MOT which was advertised as £20. In fact the whole bill was impossible to relate to the original quote as there was 12 lines of itemised items on it. Just feel like I have been conned by this company who I used to use for many years.

Epsom - Had service and mot and they fixed a engine fault light problem, was able to fit in with sort notice, excellent value, friendly service, will be using them again.

Motest are reliable, honest, helpful! Very trustworthy. Tom the manager is really knowledgeable. They fixed my car quickly at the last minute. They're also great with mots!!! 100% recommend this garage for repairs, servicing and M.O Ts

My car went in for an MOT on a Saturday afternoon, which failed on the CV boots. Called back Monday and asked for a quite which came back as almost £500. My local garage who i had been using for years charged me £100. I took it back to motest for a retest, which it passed with no minors or advisories. Two days later I took it back to the same motest branch for a major service. Within half an hour I had received a call saying that both my back brakes were completely worn so would need two new pads and discs. The service and brakes came to almost £700. When questioned why this didnt come up on the MOT I was told simply they can't see them so dont test them. This I know to be untrue. When collecting the car I also noticed that there were oil marks all over it. No other garage i have ever been to has handed my car back in this state. So as I was alone and female, they assume I will just pay up and think its fine. Will not be going back there again.

rude people unexperinced
Mechanic when he was opening bonnet had pulled handle so badly than he couldnt close the bonnet
and put failed MOT because bonnet cant be closed
but I did after one second hahaha
check camera
better for you un profesional and repair tractors dont touch Jaguar hahahahahahahaha
your motto cheating people
one of this really unprofessional staff
floor the gas pedal on a cold engine
since last MOT Ive made 62 miles during year last MOT passed without any problem
what happened o maybe micky mouse or gremlins did it they are trying to cheat ordinary people which dont have knowledge about machanic
people dont go there
they want to make money because they are thinking you are stupid
now in your answer you are pretending to be trustworthy hahahahaha
You mention in your review that your car has covered very few miles in the last year and in some cases, lack of use can sometimes contribute towards issues. In this case parking brake efficiency and bonnet security.

On the rare occasion these faults arise, we make every effort to assist you in trying to remedy the problem. No you didint big lie hahahaha

Although the last MOT (carried out elsewhere) showed no advisories, corrosion has been mentioned in all previous MOT's since 2020, which questions the validity of the last MOT carried out on 16th August 2024 at 156417 miles.
Lanoguard has been applied want to explain because you dont understand
underbody protection
hahahaha

We carry out tens of thousands of MOT's every year and we operate with complete transparency.
hahaha thats mean thousend of cheating people hahaha
We offered to put your car back on the ramp to run through the advisories, but you declined.
!!!!!!!!!
thats another lie !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i dont want to swear your staff is covering their ass
you did not offered anything just want money money
Even when you had yourself problems trying to secure the bonnet,
another lie I close the bonnet easilly
youve got camera outside just see
I should call police
youve cheating people
i close the bonnet easily just check camera

we offered further assistance and help but this was forcefully rebuffed.
hahahah you offered nothing big another lie
We are trustworthy, professional, courteous and dearly value our customer base and their vehicles.

We understand your frustration
you are not nowbody asked maybe we can help or someting !!!!!!!!!!!!
and thank you for your feedback,
welcome its warning for ordinary people who you can cheat because they dont know nothing about cars
but your comments are not only unjust, but also untrue.
I should call police about this criminal behaviour
to stop cheat people

Camberley - Always looking to make money out of people. Spent a fortune with them for many years and when you need a simple bit of flexibility over an issue they use it as an opportunity to be unhelpful and strap you up for another cost. Wont use ever again.

Keiran at your Eastleigh branch really helped me out when I bought my car in.I feel like he went above and beyond to help me and would definitely come back and recommend him to family and friends!

very good service from this excellent company, high quality, friendly, and very helpful. Always inform you and keep you updated. Thank you for all help with our sons van when he away, top class service....highly recommend.

I want to let people know that I was very impressed with MOTEST at Farnham.
Very helpful people with a special shout out to Mark and Keith.
Great job and a reasonable price.
Thank you both.
Viv Legge

The most helpful and lovely garage I’ve been to. I went in with my car which had broken down and was brought in on a tow truck.
They were so kind and dealt with all my requests and issues so well.
I never write reviews but I feel they 💯 deserve it!

I can’t rate the Motest Team from Hemel Hempstead highly enough.
I took in my daughter’s car with a brake issue - not so simple to solve as 1st thought, but Tom in particular put in lots of effort to avoid making fixing the vehicle more costly than the vehicle itself self. Throughout the whole exercise he kept me up to date with options and progress. The car is now back up and running and my bank balance it’s empty!! A great service from a very professional team.. will be back to use them again for sure (hopefully not for the brakes though 😀)

Asked for a full service and brakes to be done all around. Also requested an oxygen sensor change and my car to be MOT ready. Ended up spending 1600 quid for all of this, the oxygen sensor wasn’t replaced and instead they’ve made it worse. They said I’ll need a new catalytic converter which would then set me back to £2800!! I have also got an indicator bulb out (Which I was charged for) and they didn’t bother doing it. A battery was replaced which didn’t need replacing as the old one worked perfectly fine (another £120)!!

This is honestly one of the worst garages for service prices and I really wouldn’t recommend anyone takes their car here.

Well this company were amazing.
I felt they were trustworthy and so very helpful. As a woman taking a car which I know nothing about (very important), I felt I was in good hands.
Thank you to all the staff who were amazingly courteous

Great service from the Hemel Hempstead branch - thank you. I’ve had a few mot’s here and always great service!

Fast response ;-)

Great customer service and help from the team. Thank you 🙏🏻

Fantastic service overall. Could not fault. Highly recommend