Motion Media Reviews 117

Great service from motion media now for many years.

Brad has been super friendly and accessible with all of our inquiries and orders for our growing business. Any time we have a question about subscriptions and what not he is very clear and prompt in responding. Happy to continue business with Motion Media!

Brad and his team over at Motion Media are super responsive and accommodating to our needs. They also do a great job of helping us navigate the sometimes complex licensing world of Autodesk products.

Excellent customer service!! So well in fact, the owner himself took the time to help with an order due to limited staff. Smooth and easy conversation, personable and was able to solve the issue with ease! They care about their customers, that I can tell.

I would most certainly shop here again, if nothing else but for the wonderful customer care!

Oh and my purchase was reasonable in price, shipping was reasonable (though our local drivers seem to be unable to open their doors, might be stuck I reckon) lol

Many have been talking about the long wait for the DaVinci Resolve Speed Editor/Resolve Studio Bundle. I ordered it from Motion Media on Feb 16th, had the activation code in ten minutes, and the Speed Editor arrived yesterday, the 19th. They say they still have them in stock. They even took care of our tax exemption in less than five minutes. Very efficient operation with an excellent website for ordering.

Purchased DaVinci Resolve software. And got the Speed Editor Keyboard mailed to my doorstep.
The customer service is really good as you don't have to repeat explaining the whole issue again.

My software stop working. Looks like my software serial number was give it to somebody else.
I got solution to my problem.
It works now.
Thanks,
Henry

I was looking to purchase an Areca RAID enclosure and Motion Media popped up as having great pricing. I'd never heard of them before, but after Google Mapping their location I realized I'd driven past their place before. If they tried to rip me off I could easily do so again. haha But that won't be necessary. Motion Media shipped the Areca unit to me very promptly and I ordered a few hard drives from them as well. Outstanding experience. If I can buy from them again I certainly will. Thank you to Brad and the Motion Media team for getting me going.

Update to the review. I am changing the rating to 4 stars because Brad reached out to me directly about the issue to apologize and offer a gift card for later use on their site. Honestly, I figured this was one of those fly by night places that either don't care if you ever get your order or make you jump through hoops to fix their mistake. This company is NEITHER of those things.He seemed genuinely disappointed that I was less than pleased. I was wrong, they seem like a good, straight shooting company. My apologies. I am keeping the original review below so people can see what good customer service can do.Thanks Brad.

I ordered 4 IronWolf Pro hard drives from them to upgrade my QNap NAS. $1,300 worth. Wait a few days and no communication. Then I get a message saying they don't have them and their distributors say they don't have any either. I log in to take a look and there they are, living large on their website. It even allowed me to add the drives into my cart. Not sure what's going on here, but if they didn't want the sale, they should have let me know earlier. I could have ordered them elsewhere last week.At least they didn't try to finagle my money away from me. Minor miracles.

I was in a tight bind. They were able to help me through sites chat feature to reassure me that a person was there to help solve my issue

Great customer service. I had a problem and they fixed my problem very quickly.

The item we ordered was getting delayed by the manufacturer, Brad at Motion Media called me right away and problem solved for us. We were able to get what we needed for our shoot. In today's society, it is very refreshing to know Customer Service still exists.

I ordered an item from Motion Media on a Sunday afternoon, and later that evening received a discount code. When I asked about it, they applied it to my order, which shipped out the next day.

Timely, knowledgeable and accommodating.

Purchased Agisoft Photoscan Pro for building 3D models from drone flights for Eastern Washington University Geology Department through Motion Media and couldn't be happier. The support staff helped me get setup, they are quick to reply, knowledgeable, and polite. I highly recommend Motion Media!

This could have been a 1-star review, because the software I ordered was no longer being sold there, nor at the price posted, and they offered a cancellation refund, but I insisted they own-up to their error, and instead deliver what I just paid for. The team respond quickly and delivered within an hour, sucking up the cost and saving face. Kudos, regardless of management approval. Management should be proud for turning a 1-star into a 4-star. BTW: this was hours after waiting for my digital download to be emailed. I had to call them because online chat wasn't responding. So customer service depends on the customer's insistence. Just saying.

Great customer service. Got what I paid for.

NOTE: Not all digital download purchases are received instantly. If you buy one such as Zbrush 4r8, don't purchase it late Friday after they close, unless you want to wait until Monday to use it because it has to be processed manually.
So before you purchase, make sure to read more. Something I didn't do, haha.