Motocaddy Reviews 

I've been using the Motocaddy App on several courses I've not played before and have found it to be indispensable. The clear, bright graphics are easy to read even in full sunshine and the accurate yardages and hazard location have certainly helped eliminate the guesswork and give confidence in club selection and probably saved a few shots too. Many requests from playing partners to view the flyover function on the tee box too, which is so cool. Love it.

Dealt with a girl called Aaliyah, I had an issue with my trolley, within 30 mins she had sorted it and replaced, unreal she is at her job and a credit to you company

Received prompt response that provided the information I required regarding the correct Stop/Start button for my M1 Trolly, Bethany sorted out the delivery, very efficiently!!

Took my M1 Trolley for service at Windmill Golf Academy, Bristol only to find out that the battery was t performing as it should so needed a replacement.
Adrian Smith ( Manager ) at Windmill looked after me and arranged a new o e which arrived swiftly.
First class service from Adrian as always and a credit to the brand, anyone local to the area will not be disappointed with the level of Customer Service.
Thank you

I bought the Motocaddy M5 GPS. A treat for myself as I near retirement. The cart is first class, and I set it up at home (reasonably) easily enough. However, when I went to register the model and battery on line for the warranty, I had difficulty locating and reading the models numbers. I emailed the company, and Zena Ellen was the employee that helped me along. Zena kindly register the model for me when I sent along photos. I was grateful for Zenas help. If she could only help me get my handicap down I’d be delighted!!!!
Anyways here’s to many years of easier golf with the M5.
Thank you Zena.

Great customer service. Prompt reply, and perfect resolution to my query

Extremely poor service. Purchased an M1 remote controlled motocaddy in June 2025. Battery failed in March this year, while still under warranty. Brought it to be repaired at the start of April and the product is still with the repair shop, almost 6 weeks later, with no sign of a repaired trolley. Communication from the 3rd party repair shop has been good, but the sales rep from motocaddy will not engage with me directly. Appalling service. €1200 on a motocaddy and no support when the product fails while under warranty.

I was bought a P1 trolley as gift and over the moon with it. Very easy to push and a considerable upgrade over my old hand me down one. Through no fault of Motocaddy or the quality I had an unfortunate accident resulting in damage to it. The level of communication and assistance from the customer service team was superb in helping to resolve my issue. A big thank you to Zena, you have a life long customer.

Absolutely great service from Motocaddy and especially Zena Ellen at their Sales Office. Quick and efficient delivery of a ex-display Push Trolley. There was an issue on delivery and sorted immediately - with no hassle - and rectified within 24 hours. Outstanding customer service. Push trolley is very good quality and works well.

pros- i'm less tired than when i pushed a cart
cons-its too heavy. no storage. anti tip wheel doesn't prevent tip overs like it should, even on small hills. left/right drift adjustment impossible to get it to go straight. remote for left/right turn too sensitive. shuts off when going over a bump. occasionally takes off on its own and can not stop with remote. cell phone holder too small. cup holder flimsy. straps too hold bag poor tightening mechanism. definite DO NOT RECOMMEND

After an initially disappointing interaction regarding a faulty brake on my new QB2 trolley i was contactes by Cameron McGillicuddy who went above and beyond tonreaolve my issue. I was treated as a valued customer by him and as a result will co tie with motocaddy for years to come.

Fantastic after sales would never buy elsewhere I have had m7 trolley 5years no problems lost the bracket for the seat they sent a new one free of charge

Amazing experience! Zena was so helpful and dealt with my issue competently and professionally. Great company and service!

Great customer service from gerrie, I really appreciate it thanks.

Just had a great experience with customer service via email. Aaliyah was very hlpful and efficient and responded in a very timely manner. Managed to resolve the issue I had with a rainhood for my Motocaddy Cart Golf Bag.

I have recently purchase an ME Motocaddy . I initially encountered an issue with one of the wheels. They agreed to have the trolley back for inspection and after a few days replaced both trolley and battery. No matter which company you deal with you are going to encounter an odd issue from time to time. What makes a company stand out is the way and speed in resolving issues. They also appear to be a company that strive to always improve and have no problem taking some candid feedback!

Extremely helpful in sorting an issue with my push trolley. Great service.

Just bought a brand new M5 GPS trolly May 26 and Motocaddy have shipped these trollys with a software fault. Cannot activate the trolly. Why spend £1K when this doesn't work and there is no fix. Appauling service. DONT BUY

I had a problem with my QB2 golf trolley when the brake could not be unlocked and I couldn’t move the trolley. I contacted the company and spoke to Jamie who asked me to send a short video showing the problem. Having seen the issue, Jamie arranged for a replacement trolley to be sent out to my home address. When I told him I was due to play in a competition, he even arranged next day delivery so that I wouldn’t be without a trolley. Fantastic service Jamie. Thank you very much!

Aaliyah was fantastic and a great example of no nonsense customer service. She was helping me with a warranty issue and arranged a replacement asap. Unfortunately in error this was sent to the wrong address but again she exceeded my expectations and arranged for another to be sent out which I’ve now received. I’m so pleased to see that customers are important to Motocaddy and you look after them. I’m definitely loyal to the brand and have already recommended them to a friend who has just bought a new cart after I explained my experience. Well done Aaliyah.