My son wanted a new trolley and saved up for a new Motorcaddy. Ordered and dispatched next working day - I emailed as I forgot th epins to connect his bag to the trolley. Bethany replied and sorted... See more
Company replied
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Review summary
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What people talk about most
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Still early days with my M5 GPS DHC but it's working just as I hoped. Ordered direct from Motocaddy.us and it was shipped immediately. Assembly was very straightforward, easier than I recalled from... See more
Company replied
Bolt on umbrella holder stopped tightening - sent photos with email and then phoned to confirm I was ordering the right part. Zena confirmed it was and offered to to send part immediately at no cost t... See more
Company replied
A part on my 5 year old Motocaddy Cube 3 broke and when I contacted the company they were absolutely brilliant. They replaced the part totally free of charge and also paid for packaging and posting.... See more
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Company details
Written by the company
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Written by the company
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Contact info
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, United Kingdom
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Unbeatable Customer Service
Great response times for small query that I had, and issue resolved with no charge for part. Can't fault Motocady's cusromer service. I will deffintely keep buyin Mottocaddy products for their customer service
June 25, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Paul
Thank you for taking the time to leave us such a positive review on Trustpilot.
We are delighted to hear that you were happy with the service you received. Customer feedback is incredibly important to us, and it's always rewarding to know that our efforts have made a difference.
We truly appreciate your support and look forward to assisting you again in the future.
screw for umbrella holder
I lost the main screw for my umbrella holder. I spoke to Zena who very kindly sent out another free of charge.
She actually sent it out twice as DHL did not deliver the first one, trusty Royal Mail delivered the second one.
Many thanks Zena
June 24, 2026
Unprompted review
Reply from Motocaddy
Good Morning Deb, Thank you so much for your kind feedback! We're delighted to hear that you received your replacement screw and that Zena was able to assist you. If you need any further help in the future, please don't hesitate to get in touch.
I Should Have Bought a Powakaddy RX
Motocaddy M7 GPS Remote. An essential item missing from the box, the stabiliser wheel. Disappointing but it happens. A measure of a reputable organisation is not just that errors happen but how they remedy them. In this case, Motocaddy have been well and truly measured and the results are not good. They sent me the wrong missing item so I still cannot use the trolley. To add insult to injury "I am prepared to place an order for the correct wheels at no additional cost to you". As if they are doing me a favour. Next, that item will take two days to arrive and, to quote Motocaddy, it will "hopefully arrive tomorrow".
Every day waiting has been a day I could not use what is a very expensive trolley.
A mistake of a purchase.
June 24, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Gavin,
Thank you for sharing your experience, and I sincerely apologise for the inconvenience and frustration caused by receiving the incorrect item, as well as the delay in resolving the issue.
I am currently investigating this matter and can see that Beth has been assisting you throughout. I would also like to reassure you that we do not view this as doing you a favour; our aim is always to provide the level of service and support our customers expect and deserve.
As part of my investigation, I will be reviewing the call recordings to understand exactly what was discussed and to determine whether any additional training or coaching is required for our Customer Support Advisors.
I am happy to see your order has now been delivered by DHL.
Thank you for your patience.
Superb Customer service
I purchased a .M3 pro trolley in January and the device holder sheared off during a game.
I spoke with Beth in customer services and she was extremely helpful and after sending her some pictures of the damage she agreed to send me a replacement free of charge. Super efficient and supportive.
Very much appreciated Beth! - a credit to Motocaddy. Thank you ⛳️🙏🏻
June 23, 2026
Unprompted review
Reply from Motocaddy
Good morning,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Amazing service from Bethany at the…
Amazing service from Bethany at the team . I had an issue with the original trolley after 12 months use. I contacted the team and it was swiftly dealt with, with a replacement trolley dispatched.
Great customer service.
June 23, 2026
Unprompted review
Reply from Motocaddy
Good morning Craig,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Had an issue with trolly
Had an issue with trolley emailed customer support and Zena replied within the hour .This issue is now sorted thanks to the help from Zena
June 23, 2026
Unprompted review
Reply from Motocaddy
Good morning Mick,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Spoke to Bethany who was extremely…
Spoke to Bethany who was extremely helpful and efficient. A good company to deal with.
June 22, 2026
Unprompted review
Reply from Motocaddy
Good morning Paul,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Delivery issues
After initially having an issue with delivery to Northern Ireland (for reference expect up to 2 weeks delivery and not the 5-7days as stated on website)
Zena was excellent at resolving my issue, she was helpful, professional and polite. Most importantly she resolved my issue and kept in touch until my delivery was received.
June 22, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Lindsay, Thank you so much for your kind feedback! We're delighted to hear that Zena was able to assist you and that your delivery issue was resolved. If you need any further help in the future, please don't hesitate to reach out.
Outstanding Service
After buying a new M5 GPS I inadvertently mailed my old Motocaddy trade in to Motocaddy instead of the retailer. I contacted Zena Ellon at Motocaddy and explained my error and asked if she could help me resolve my problem. To say that she was helpful would be a total understatement. Zena quickly tracked my old trolley and helped to forward it to its correct destination. I will be forever grateful for her speedy and effective service, she is a credit to Motocaddy and their services. BTW My new M5 is excellent and I’m going to name it Zena after the kind lady who helped me. Iain McKenzie Aberdeen.
June 22, 2026
Unprompted review
Reply from Motocaddy
Thank you so much for your wonderful feedback, Iain! We're delighted to hear that Zena was able to assist you so effectively, and we truly appreciate you taking the time to share your experience. Enjoy your new M5 GPS (Zena) 😊️ If you ever need any further assistance, please don't hesitate to reach out.
Umbrella adapter request
Got in contact with Motocaddy today to obtain and adapter for my umbrella holder. Bethany responded straightaway and has placed the order for it to be delivered and as per the Motocaddy website it is free of charge.
June 22, 2026
Unprompted review
Reply from Motocaddy
Hi Steve,
Thank you so much for your feedback! We're delighted to hear that Bethany was able to assist you promptly and that your umbrella adapter order is on its way free of charge. If you need any further help, please let us know.
Kind regards,
Motocaddy Ltd
Zena has made things easy.
Zena has made things easy.
Issue with my trolley. Contacted the help centre, Zena came back to me and organised a box to come to my house and collection the very next day.
Waiting to find out whether it can be fixed or replaced.
Really happy with the experience so far
June 16, 2026
Unprompted review
Reply from Motocaddy
Hi Landon,
Thank you so much for your kind feedback! We're delighted to hear that Zena was able to assist you and make the process easy. If you have any further questions or need any more help regarding your trolley, please let us know.
Kind regards,
Motocaddy Ltd
Gerri was very quick to respond to my…
Gerri was very quick to respond to my email and couldn’t have asked for anything more from her and the company. Great customer service!
June 19, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Mark, Thank you so much for your kind words and positive feedback! We're delighted to hear that Gerrie was able to assist you quickly and that you had a great experience with our customer service. If you need any further assistance in the future, please don't hesitate to reach out.
I unfortunately bought a Motocaddy SE
I unfortunately bought a Motocaddy SE. The on indicator lights are the size of pin heads so you cant see clearly when they flash so you cant tell if the machine is on or off. The on off button is also the speed control so you go to adjust the speed touch the button and the thing turns off! There is no light to show the speed so you have to guess what is going to happen. This is so annoying, so frustrating, that it gets in your mind and golf goes out the window!!!!.
June 19, 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Phil,
Thank you for sharing your feedback about the Motocaddy SE. I'm sorry to hear about your frustration with the indicator lights and the combined on/off and speed control button. Your comments are important to us, and I will make sure to pass them on to our product development team. If you have any specific questions or if there's anything else I can assist you with regarding your Motocaddy, please let me know.
Warranty registration
Warranty registration - great help from Bethany when I was having difficulty registering warranty for a new trolley & battery on line. Replied to my email enquiry and resolved within 24 hours thank you
June 18, 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Mark, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Zena provided appropriate quick…
Zena provided appropriate quick trouble-free advice and service.
June 18, 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Peter, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Zena in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Reply from Motocaddy
Good Afternoon Paul, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Zena in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Great Customer Service
Great Customer Service from the Motocaddy Team today. I had ordered a lower bad support strap for my new M1 trolley but I hadn't appreciated the parts needed were supplied separately. The team quickly adjusted the order and got it shipped the same day at no extra cost.
June 17, 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Matt, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
My CUBE trolley developed a fault…
My CUBE trolley developed a fault outside of warranty but Bethany arranged for it to be replaced and could not have been more helpful..
June 4, 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Rob, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
The Protekta Golf Cart Bag is brilliant and the best golf bag I have ever had.
I recently bought the Motocaddy Protekta Golf Cart Bag in Grey/Black and I felt compelled to write this review to share some key points. Before I bought the bag, I did as much research as I could but most reviews didn't cover the areas I was concerned about. So I thought this might help others.
I also have photo's that I can share but I'm not sure how to upload those.
In particular I was concern how good the rain cover works and how well it fits. Well, worry not. The rain cover is really good and I have used it in heavy rain, which worked perfectly. The cover has two directional zip so accessing your clubs is very easy. The fitting of the rain cover is also easy and fits very nicely.
The organisation from the Protekta really works! I also feel, seeing the bag in real life is far better then comparing from on-line pictures.
I love the fact that the Protekta bag is slight taller and sits very well on my Motocaddy M1 series. There is also bag protection pads where the top trolly touches the back part of the bag, so this will be great as time goes by with little wear and tear.
Naturally there is also the usual long standing excellent Motocaddy features that I won't touch on but I would just point out there are so many pockets on the Protekta it really is fantastic!
June 3, 2026
Unprompted review
Reply from Motocaddy
Good afternoon, Keith,
Thank you so much for your kind feedback. We’re delighted to hear that you’re happy with your Motocaddy experience.
I also use the Protekta Bag and completely agree with your comments. I’ve shared your review with both our Product Development Team and the Motocaddy Management Team, as I'm sure they will appreciate your positive feedback.
Kind regards,
Debbie
Customer Support Manager
Superb experience!
Superb experience!
From 1st point of contact to receipt being produced the level of care and service was outstanding, fantastic product knowledge and 10/10 customer care.
Thank you Zena.
June 17, 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Craig, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Zena in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
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