Banner for Motorcade Insurance

Motorcade Insurance Reviews 

443
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing fast, efficient, and polite support when managing important policy updates and inquiries. Many people note that advisors are exceptionally patient, professional, and clear when answering questions through the convenient online web chat system. Some reviewers were not happy with online features, noting that the customer portal pages and live chat occasionally failed to work properly. A few other people also felt that communication was lacking, mentioning ongoing difficulties getting timely updates, document proofs, or responses through alternative contact channels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient service across various... See more

Customer service

People report positive experiences with customer_service, noting that representatives are helpful and... See more

Service

Clients share positive opinions on service, highlighting quick responses and helpful support from staff... See more

Response time

Reviewers express high satisfaction regarding the fast and effective response times. Consumers highlight that... See more

Website

Users describe ambiguous interactions with website features. On one hand, many consumers praise the live chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more

Company replied

Rated 5 out of 5 stars

Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more

Company replied

Rated 5 out of 5 stars

I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more

Rated 5 out of 5 stars

Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Competitive Annual and Short Term Taxi Insurance


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(443)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

STAY AWAY!

After twice contacting motorcade for proof of my NCD to give to my new car insurer, i have been ignored and not recieved the much needed document. I have detailed how my new insurer have sent me a notice of cancellation on 01/02/2026 however, i have still been ignored and left with anxiety.

I have never experienced this before from any other car insurance provider, so please be warned, i would not recommend Motorcade insurance to anyone after my poor treatment by them!

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I have been trying to cancel my insurance for over a week. I've only been with these for 3 weeks. I have made multiple attempts to contact them. The live chat doesn't work. No one is picking up any emails. I am recieving the same email over and over again telling me to fill in the cancellation form I have already filled in twice!! Now they're threatening to cancel my policy! They were quick enough to take almost £600 deposit, but don't want to cancel the policy! They stated in the email that the cancellation will be done from the date they receive the form! Its all a scam! Terrible company. DO NOT USE!!! I am in the process of making a complaint.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and patiently support by one…

Very nice and patiently support by one of the team members called Francois, I spoke with him and he listened to me so patiently, He fond that my English speaking is good but no like native people so answered me slowly in understandable accent with patience and finished conversation after making sure my request was done . 🙏

December 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look