Motor Fuel Group Reviews 

If I could give a zero or minus I would. Horrible experience with them. Paid a 10er to have a carwash only to get scratched by the car wash machine. Their staff member onsite promised they would call me later to about it but never did. I had to find their contact detail online and contacted them and more waiting. When they finally replied their wanted 2 quotes and etc. I got 2 quotes, then they replied they decided not to compensate me as there is a disclaimer at the entrance to the effect that customers use the machine at their own risk! if there is already such a 'warning' in place and they are not going to take any liability why should they string me along all the way to get 2 quotes for the repair? I felt they treat customers like 'sxxx'

Went to BP at White Cart Road Paisley Glasgow , went into shop bought some sweets and a car wash . When I came out there was another car in car wash waited for them to finish and we pulled in. Left straight after wash had finished two weeks later I received a £100 fine from euro car parks stating I was too long on the garage forecourt (as I said there was a car ahead of us in car wash) I went over too the garage roughly 30 miles round trip and the manager Dolly said just appeal so I duly did. I have now received an email saying my appeal has not been upheld but if I paid £20 this would cover admin that would be the end of it . What for shopping in their store and using their car wash this is blatant exploitation . I am now going to contact money saving expert to see if anyone else has been conned like this

UPDATED!! Went to 2 car washes in a week both had issues after paying £10 both left the car looking worse than before they entered.... got a refund on 1 which was good but I must say the customer service on the second refund is very poor after takking almost 3 weeks to investigate and agreeing there was reason for a refund they then asked me for my personal bank details to process my refund and now it's been almost a month and I've heard nothing at all.... I know it's only £10 but it's the principle of the situation you don't pay for something that didn't work!!! Poor make me really think before I would use there equipment again.. After a couple of weeks speaking with customer service i have had a full refund. They are now going to investigate and fix the car washes in question and have sent a complimentary wash on them.. so id say they've made up for it.

I tried to use pay at pump, inserted my card, but the machine went out of order before I could take fuel. I went to another pump and paid in the kiosk. That was last Thursday, and there's still an amount of £100.00 being held on my card for the out of order pump. I have rang, but not had a response.

Watered down fuel. I have received a bill for over £200 due to fuel at MFG in Accrington causing my vehicle to break down. I will never use it again and will recommend that my friends and family do the same

Premium on Active unleaded petrol is 23p per litre. Other BP garages charge a premium around 10p.

Avoid

Absolute joke of a company
Cheap shi#e equipment that doesn't work and leaves you out of pocket and stranded on there forecourt.

I recently used MFG Downside near Guildford to fill my car with fuel however while I was watching the pump, the nozzle failed to cut off and my shoes, car and forecourt were covered in fuel.

The attendant could barely speak English and was not interested in my problem despite seeing and smelling the spillage. To add to the insult I was made to pay for all the fuel, including the fuel wasted by their pump failing to cut off.

I complained to their customer services but was simply met with platitudes about their processes and zero recognition that I had had a problem.

Their level of customer service is appalling and I will never use them again. I suggest you do the same.

I can see why their Trustpilot rating is so poor given the service that I received = AVOID

The Motor Fuel Group run the BP Garage on St John's Hill, Sevenoaks. I took my car through the car wash. The wheel scrub brushes were not working properly and damaged the paintwork on both the driver and passenger doors, leaving circular scratch marks. The company have denied any responsibility ! I advise drivers not to use this car wash or any others run by the Motor Fuel Group

This company are a joke, their jet washes charge you but don’t work.

They ‘investigated’ and would not give me a refund as they said the machine was not faulty (it was, it stopped working half way through the wash). Relatively small amount of money but the principle of the machines taking payment and not working.

I bought milk yesterday that I didn't realise would be out of date by today, and not tasting good. I took it back: the assistant made a great fuss of checking the receipt, and then said he couldn't refund it as I had opened it. Of course I opened it! For the sake of £1.55 they have lost my custom. I will buy my fuel elsewhere from now on.

One star
Avoid this site – car wash scam & predatory parking fines

I paid for a car wash at this BP/MFG Sutton site, only to find the car wash was broken. When I returned days later to use what I’d already paid for, I had to queue for over an hour — then got hit with a parking fine from Euro Car Parks for “overstaying.”

I never left my vehicle. I was in a queue for a paid service, in full control, delayed only because MFG can’t run or maintain their own equipment. Absolutely no warning that queuing could get you fined.

Worse, no response at all to my complaint from MFG or BP. Zero accountability. They take your money, fail to deliver, and fine you for their own failures.

This is either gross mismanagement or a deliberate trap — either way, it’s disgraceful. I’ve escalated to POPLA and Trading Standards. Think twice before giving them your business.

Adblue at £33 for 10lt - they buy it for £5 - rip off.

No one at customer service speak English and don't call back and the car wash at morrisons in Pakefield needs money spent on it dryer stuck up and dirty n dusty bursh need to be cleaner and don't wash car properly

Damage of over £500 to car via Hartlepool carwash, investigation terrible with 0 evidence and manager just followed a script. Offered a £5 voucher to use at the car wash again for the inconvenience. Avoid at all costs as they lie when investigating. Only got a reply after I chased the outcome.

Car damaged in machine car wash and they take no liability. Terrible customer service and no empathy. No complaints procedure exists. From the reviews and ratings on here clearly no one in the company cares. I’d give a zero if I could.

I was due to pay my petrol with my only bank card on my hand (forgot the few), amount is £10.15 ten pounds and fifthteen pence, unfortunately my bank card did not work- and I asked politely with good willing to pay back after I pick up my wallet from home- I was then asked to walk and leave my car.
I have disability- I have severe asthma- and my blood pressure is unpredicatable- it can go high up in the sky. I was asked to sign a form and was referred to "FUEL GUARD" (reference 2503080020445, and they are asking me to me to pay enormous amount of interest - the amount is now £145 with in two weeks.

I was wondering if anyone can help please.
I feel frighten-and being harrassed in some way.
Romulo

Tried to use this car wash and followed all instructions. Took our cash but no car wash. Forecourt staff just gave us a business card so rang the customer service who told us to email. We are the April fools!! Out of pocket for £10.

Jet wash wasn’t working , I went to garage for refund , to be told
Contact customer care email and phone number , 10 emails and 2 calls , still no £4 refund and clearly the machine is faulty as they have taped it off at the garage , bombarded with emails saying not there responsibility and someone else’s to now saying under investigation, never again will I use contactless for a jet wash , horrible experience from customer care

One word to describe these people
Criminals.