Motors.co.uk Reviews 

1,233
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform extremely easy to use, deeply appreciating the clear search options and detailed filters designed to narrow down choices. Many users also mention that the customer service staff is very helpful, polite, and the vehicle selections are exceptionally great. Though some reviewers were not happy with certain technical aspects of the platform. Some people experienced frustrating difficulties with the website filters resetting or encountered awkward search navigation issues. Others mentioned encountering unexpected mechanical problems with vehicles bought through linked sellers or dealing with complex dealership onboarding processes.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Reviewers praise the clear search... See more

User experience

Consumers find user experience to be largely positive, highlighting how easy the platform is to navigate and... See more

Product

Customers had ambiguous experiences with product, noting both positive aspects and severe issues. Some... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, friendly, and... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced good, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of vehicles, slightly disappointing on filters, if you have selected manufacturer or brand then select fuel electric /petrol hybrid you the have to reselect brand again.

Company replied

Rated 4 out of 5 stars

Exper I had with your site was very good helped me find the car I was looking for so thank you very much

Company replied

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,233)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So much commercial !!

So much commercial !!! I cant even look at the cars in peace for 2 min the casino commercial pop up over and over. Just a stupid thing avoid this page . I click close it wait 1 min and pop up again .

April 15, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mihai,

Thank you for your feedback,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

Jake who dealt with me was amazing he…

Jake who dealt with me was amazing he went above and beyond and I collect my car next week superb thanks

April 15, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Bernadette,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Good advice and Real on the road costs…

Good advice and Real on the road costs ,plus insurance guides, i was looking for a cheaper to run , with good economy motoring, and seek well presented vehicle for everyday use,. This Site Ticks ALL the Boxes , Thankyou/Diolch .

April 12, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Russel,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Car was not fit for purpose

I had a very disappointing experience dealing with Jevin. From the outset, his attitude was rude and dismissive, making what should have been a straightforward purchase unnecessarily stressful.

The car I was sold was clearly not fit for purpose. Within a short time of driving it, multiple issues became apparent that should have been identified and addressed before the sale. This raises serious concerns about the level of care and honesty involved in the process.

What’s worse, Jevin was not truthful about the repairs that had supposedly been carried out. I was assured that certain problems had been fixed, but this turned out to be untrue. It feels like I was misled just to close the sale.

Overall, I would not recommend dealing with Jevin. The combination of poor customer service, lack of transparency, and an unroadworthy vehicle made this a frustrating and costly experience. The manager Johnny should consider removing this salesman to better his business. Cannot fault Rob he was genuine and sorted Jevins appalling sale out for us.

March 12, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Stan,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Good selection of used cars

Good selection of used cars. Easily navigable site. Easy to email dealers-have test drive tomorrow!

April 10, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Eleanor,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

This site is always very easy to use…

This site is always very easy to use and I find that all the relevant vehicle information is listed

April 5, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kevin,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

The car doesnt exist at the price…

The car doesnt exist at the price stated at MG Birtlry

April 2, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Bob,

Thank you for your review.

We’re sorry to hear about your experience. That’s not what we want for anyone using Motors.

We’d recommend contacting the dealer directly to clarify the pricing, and if you’re able to share more details with our support team at consumer.support@cazoo.co.uk, we can look into this further.

Thanks,
The Team at MOTORS

Rated 1 out of 5 stars

No one ever gets back to you

March 31, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Anthony,

Thank you for your feedback,

We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.

In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.

If you wish to email us at consumer.support@motors.co.uk providing the details of the dealer, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.

We apologise for any inconvenience caused and wish you the best in your search.

Thanks
The Team at MOTORS

Rated 5 out of 5 stars

found the web site very easy to find…

found the web site very easy to find the car i wanted, and it was helpful to be able to save certain cars.

March 31, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Anthony,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

The Dealership DNP Autos Ltd Basildon

The Dealership DNP Autos Ltd Basildon, 10 Dry Sr Langdon Hills Basildon SS16 5LT, does not exist
Just a rural area and nothing there.
So where are the cars and offices.
It seems very strange

March 30, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Terry,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,
Motors team

Rated 5 out of 5 stars

Great

Easy to search

March 22, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Helen,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

Scam, avoid

There is a seller advertising cars on this site that is scamming customers. LA VALUE CARS or sometimes nown as LA VALUE MOTORS sold me a 4k car, i had it delivered and was told in perfect mechanical working order, within hours i noticed bad vibrations in the car. I took it to a garage and was told it was the inlet manifold needed replacing at a cost of £1683, i phoned the dealer who fobbed me off for days promising a repair, then he stopped taking my calls and messages, AVOID, DO NOT BUY FROM THIS DEALER WHO USES 3 DIFFERENT ADDRESSES AND 4 DIFFERENT PHONE NUMBERS.

March 2, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mr Nosscar,

Thank you for your review.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future.

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end.

We urge you to contact us at consumer.support@motors.co.uk with more details so we can look into this further.

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

Don’t buy a vehicle from anyone…

Don’t buy a vehicle from anyone advertising vehicles on this site.

March 13, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Charles Gutters & Fascias,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Simple to use

March 12, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Elizabeth,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Email

sent email to car dealer and got reply straight away

March 11, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jenny,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Been excellent with correspondence

Been excellent with correspondence , & helping me with techs stuff James & Paul are wonderful to deal with patient & attentive

March 11, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kathy,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

First time I’ve used Motors to look for…

First time I’ve used Motors to look for a car as have always used Autotrader, but I’ve been pleased with the website and they have a really good selection of vehicles.

March 9, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gary,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

My 'go to' site

Navigating the site is easy, all the filter options allow for narrowing down searches. Additionally I like the displayed details of insurance group for the car your looking at and the drop down menus for running costs and technical specifications. It's my 'go to'site.

March 9, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mike,

Your review made our day!

Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

Thanks

The Team at MOTORS

Rated 5 out of 5 stars

recently purchased a Fiat 500 for my…


recently purchased a Fiat 500 for my daughter's first car, and I couldn't be happier with the experience! The dealer we worked with was incredibly helpful, guiding us through the process with patience and expertise.

The Fiat 500 is not only stylish but also perfect for a young driver, with its compact size and excellent fuel efficiency. The whole purchasing experience was smooth, and the team at the dealership made sure that we had all our questions answered and felt confident in our choice.
I highly recommend this dealership to anyone looking for a vehicle. They truly care about their customers and make the car-buying experience enjoyable!

Thanks s.a moters!
James hadfield

February 28, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Baz,

Thank you for your positive review and taking the time to share your experience.

We're delighted to hear that you had a positive experience with S.A Motors and that the process of finding your daughter’s first car went smoothly.

At MOTORS, we're on a mission to make car buying easier and more enjoyable, so it’s great to know your experience reflects that.

We hope your daughter enjoys her Fiat 500 and hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Just so straight forward.

Just so straight forward.

March 1, 2026
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ronald,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

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