Motostorm Reviews 

I ordered a tld a3 mtb helmet on 25-10-2024 and it arrived on 31-10-2024 as described. What a great service!

Have ordered a couple of items from them so far for my new bike. They are diligent and on their game with the orders I have placed.
I’m in Canada and they ship faster than any Canadian online outlet thus far!

I ordered 3 items on this website. The date of deliver has been passed. I already email the customer service. Still no response. If my items failed to deliver before end of this month will asap contact my bank to cancel my payment. So disappointed. Better to teach your staff/customer service to response on customers email

I am a US Marine Corps Officer in the USA. I just moved from 2 years in Vicenza Italy, but (stupidly) DID NOT buy a set of Italian MOTO leathers from Alpinestars or Daniese (which was only 4km from my house), while I was in Italy., So I just ordered a 2-piece IXON Vortex 3 jacket & pants set from MOTOSTORM. I decided I needed a bigger size, so I contacted customer service and (Carol) adjusted the order immediately. They came from IXON in France in 7 days, and MOTOSTORM shipped them out straight-away. 4 days later they were at my door via FEDEX International Express. MOTORSTORM had the best price, and certainly the best customer service! The IXON leathers arrived brand new (with tags), are in perfect condition, and were a STEAL at this price when compared to Alpinestars and Daniese! BUY FROM MOTOSTORM - YOU CAN'T GO WRONG!!!

Great prices. Poor communications. Ordered tank bag on Aug 31st, auto-generated order confirmation received with ship date of Sept 12th. Ship date came and went with no further updates, I inquired three times asking for any info, no response. Finally, they notified of new ship date: Sept 20th. Once shipped it arrived quickly. Would I buy from them again? Maybe, but the lack of responses to direct inquiries scares me a little. A little after my initial order I emailed them about a helmet I also wanted to buy. I received no response and its been over three weeks. I purchased elsewhere.

I ordered an airbag vest from them. It was supposed to arrive two days ago. Still just says order processing. I sent an email to their customer service yesterday. No response. I called the customer service phone line, but it was in Italian. I am getting a little nervous because they already charged my card and it was almost 600 dollars. Please contact me Motostorm!

Edit: I did receive the product. It took much longer than I hoped and unfortunately I received no communication from their customer support apart from this review response.

I ordered a helmet from this website and it was supposed to ship 10 days ago (September 7) I have emailed many many times with no response and I have called multiple times and still nothing. I am very unhappy with service I have received. I am getting a bike this weekend and I can’t even ride it until I get it. (If it even comes)

Ordered some slip on exhaust. The "expected ship date" has come and passed so I emailed them. Zero response. I'm going to have to contact my bank and see what I can do to get my money back. DO NOT ORDER FROM HERE.

fast delivery, TomTom Rider 550 works perfectly 👍

I am very satisfied with the store, the orders were delivered quickly, undamaged. The store is very well stocked with quality items.

I found the Motostorm site as advertising this helmet (Abus Gamechanger 2.0 Mips) with the best price . I live in UStates and even paying the shipping is still a way better price than purchasing it here. It took Motostorm couple of days till they shipped the helmet but once shipped it got here extremely fast. I’m very pleased with the whole process and as soon as I got my helmet I ordered another one for my wife. I strongly recommend Motostorm to anyone who wish to purchase items from them. They’re a strong business committed to satisfying customers at the highest level. Thank you Motostorm Sincerely Sylvester B.

placed an order for a one piece Dainese suit, Dainese dry suit and Dainese waist bag. All of my items are stuck in customs because they require additional information from MotorStorm.it . I've emailed and called several times but no one is picking up or helping.

This company is brutal, I ordered a slip on exhaust 2 months ago, shipping doesn’t update they don’t respond to emails and I can’t get ahold of them by phone 🖕🏻

Spoiler extension come with so many scratches

It took so many time to arrive and when it arrived the Spoiler extension come with so many scratches. Hope you can send me new spoiler extension. Please 🙏 If u want i can take pictures and send to you see

I ordered AIROH AVIATOR 3 SABER helmet on 02.07.24 where in this case the product should be shipped whit in 7 days. Today is 19.07.24 where order status still says "order in progress". I have attempted to contact them by phone on 11.07.24, via email on 12.07.24, and also via their website's "submit a question" on 15.07.24 with NO response.
The customer service and communication is on ZERO level !!! (of course they get a full payment ahead)
This was my second purchase of a helmet and this time I already regret it.

I am still waiting for my order ? I ordered and still no update on order, still no reply on the email I have sent to there customer service…

So far the experience has not been good. Has been around 30 days and order still just says being processed. I have already been billed right away, I emailed motostorm directly and also the email to Andrea as mentioned in other reviews to do below but no response yet.. Hoping I get it shipped by the 18th but this is not looking promising. I would buy somewhere else if can.

So far, it's been a week and my exhaust hasn't even shipped yet. I've sent several emails asking about status which have been ignored. Not sure if I'll get the item or not. I'd stay away!

Update: someone from Motostorm replies to this review to email her for status. I did and STILL no response. This place is a joke.

Horrible customer service and inaccurate stock on site. Ignore the price difference, don’t risk throwing your money away.

Ordered a jacket 19 days ago and it has been labeled as "order in progress" that entire time while they have had my money. I have attempted to contact them via email, Skype, phone number, and their website's "submit a question" thing with ZERO response. Feels more like a scam then a legitimate business, not sure if I should refund my money now or give it a bit longer. The only information I have is from the website saying that it was supposed to ship 13 days ago and its just "late".

Order reference #635699