Motostorm Reviews 

Hello everyone.
Looks like I’m not alone but I placed an order 19 April 2024. A few days later I messaged the company requesting information to ensure this would arrive on time for a charity event. Andrea responded
“Shipment has been programmed for 30-04-2024
If you wish to wait, we will ship as indicated; if otherwise you’d prefer to change the order, please reply to this email.”
It seems they are waiting for the product from the manufacturer to this date… No mention on the website that this item is back ordered. I questioned in my initial email if it was on back order, Andreas response didn’t give an answer to that. Seems Motostorm is selling an item they don’t even have stock of…Not the greatest business practice from a consumer standpoint. We are at 7 business days to date and the item is still in processing.
On a positive note. The company did apply a promotion after I ordered and ended up returning 10% of the purchase price. That’s good business.
Final note:
When orders are time sensitive and customers purchase based on that information. It’s not respectful on part of the business to make false promises in order to make money. It rattles the companies reliability and prevents repeat business. I am also from Canada if that helps anyone
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Update from their last reply: 2 May 2024
They assume people know that if an item doesn’t ship within 24hrs it’s our fault we didn’t know it wasn’t in stock. Also they changed my shipment arrival date back to May 3 2024 and still it has not shipped. Empty follow through emails with no information on product arrival. Motostorm are middle people and just collectors of money, no actual care for customers it seems

Great prices, super fast shipping using UPS air, received product in perfect condition and as advertised.

I wanted to buy a Premier Legacy GT Carbon helmet for 4 months and it was nowhere to be found. I even contacted Premier factory and they did not know when it will be available.

I found the helmet on Motostorm.it and I have researched all EU market. They were the only one that had XL in stock.

I ordered it on 4. 3. 11:30, it was shipped on my adress the same day on 12:35. Amazing, I was honestly surprised.

The helmet arrived perfect and I will order from them again.

If the article inventory says in stock, shipping in 24h, it actually is in stock and not like on other sites where they lie.

Also customer support is very helpful and reachable through phone call or e-mail. They match prices if found cheaper on other sites. 10/10 from me for now. :)

They do not adequately inform customers of the cost of returning goods before you purchase. If you have to return something to them, even if the item came from Italy and was made in Italy, you will be charged about 22% of the value of the goods in customs you are returning and Motostorm will deduct that from your refund. I bought boots that were of poor quality so I returned them. Not only did I pay shipping both ways, they also deducted the 22%. They know full well about this cost, as they are an Italian company doing business in Italy, but they hide it in vague language, and actually told me they have no idea of the potential amount of fees. They even asked me to falsely state the value of the product and say it was worth $50 rather than the true $165 when I returned it, saying it would "make customs pick up easier". I wouldn't and didn't. That would be deceitful. Would never by from them again. Poor customer service and deceptive practices.

This company is one of the best so far! Very fast delivery and the best price online. I made an order and 3 days later they shipped the products. I live in northern europe and 2-3 days later I got my products! I will buy from them again thats for sure!

I purchased the Mytech modelx panniers and pannier rack (32 &39L). I live in United States and took about a little less than a month which is expected as they were on back order. Received email updating me and received notifications as soon as they shipped. Items received undamaged and accurate based on description from website. The locks came with (5) keys. Instructions should also come in English as it would be helpful. Thank goodness for Google translate from Italian to English. Overall would definitely purchase from them in future and definitely would recommend them to others. For those saying they haven’t received order, I’d suggest emailing them, they respond very fast as I received the email saying item was delayed and I sent email and had a reply next day updating me and asking if I wanted to keep the order. Glad I did.

Placed an order for a low seat in December 2023 all my account says is late delivery, tried emailing for an update and no reply.
Disappointing.
I wouldn't mind but they have had my money!!

I have had 3 orders with these guys and never had a problem with them. I purchased sw motech crash bars /sump guard, mivv slip on exhaust and a puig wind screen for my VStrom 800 de. Each order was packed well and arrived as expected. Shipping was reasonable and prompt. Considering I am in Australia. Thanks Motostorm great stuff.

ORDER #593264
Have ordered goods for approximately €500 12/22/2023. They promised delivery before New Year 2024. After the non-delivery, I tried to contact them via Skype but I had no success there. I then sent them an email on 2023-01-31 asking why they are not keeping their promises of delivery.

My email that I sent was answered on 2024-01-02 and here is their response:

"You placed an order with items that we didn't have in stock on December 22nd, so we had to order them. A lot of companies are closed for holidays since December 23rd (they will be open again between this week and the next one) so it's fot this reason that we didn't ship yet.
We are waiting for the items, when we receive them we will proceed with the shipping and you will receive an e-mail with the tracking number.”

The fact that motostorm did not have the product in stock was already included in the originally promised delivery date, so that argument falls through.

Judging by the response, it seems they were caught off guard by the fact that Christmas Eve is on December 24th. It's very strange to me as Italy is considered a Christian country so Christmas Eve shouldn't have been a surprise for them so that argument falls as well.

I emailed them again on 01/14/2024 and asked what the problem was this time and why they haven't shipped my items. It seems that they choose not to answer as I have not received any feedback so far on 2024-01-19.

I suspect they write their own positive reviews on Trustpilot because it's so bipolar.

Ordered an in stock item then added a week to the shipping date, not a problem but now its pasted the date stated on the order page and no one will email me back, they have taken the money and not sent the goods #596083

I experienced significant delays with my delivery, leading to frustration and inconvenience. Despite initial expectations, the prolonged wait impacted my overall satisfaction with the service.customer service not constant I'm still waiting for my order.

Ordered a pair of motorcycle boots from this place and they were delivered within a week of placing the order, I’m in the UK so I was quite surprised how fast they came. Will definitely use again. Thanks

Just picked up a green bike. Turns out green lids are tough to find these days. Motostorm was practically GIVING these AGVs away. (K1 Krypton green, K3 Rossi Mugello 2018) One Large, had to snug it up a little by replacing cheek pads.. One Medium, tight, but should break in perfectly. Even after shipping, this was a Two for One deal! Motostorm is hard to beat when they're on their game. (Please disregard my previous review!)

Order 589770, on Dec 8th still hasn't shipped. Emailed twice and received no response. Finally got back to me. Quicker responses would be greatly appreciated.

I have ordered 2 helmets from 29 November. It would be delivered to me on 3 weeks and i dont have them yet. I have sent many emails but they don't answer me. Only once and they told me that they were sorry and that the order would be shipped 2 days after. Nothing yet. I'm very disappointed from you Motostorm. Just destroyed my Christmas gift!!

I ordered a tinted visor for my helmet 3 and a half weeks ago. It still says its pending even tho on the website it said it would be sent within 7 days. I already sent them an email over a week ago and got no reply. My order is #589724 maybe someone can take a look into it.

Excellent online shop, very fast delivery and overall great service.

Overall great service! Was shipped and delivered in a week from Italy to GBR. Customer service replied extremely fast when I had a query.

The worst website i’ve ever dealt with , customer service is so bad they dont even answer you , my shipment was delayed for a month and again they didnt do anything about it and they dont answer my email …

i recently ordered some plstics for my bike about a week ago and havent recieved any updates at all the only email i have recieved is them saying they have recieved my order it is meant to be shipped to my address tomorrow but i highly doubt it as they haven't given me and notice or updates. does anyone have a number i can contact to get some help please?