Motostorm Reviews 

Ordered radiator cover for Ducati V2 two weeks ago, account dashboard indicates still not processed much less shipped. Sent email but no response. Should have been notified before purchase if item was not in stock. They were quick to take my money though. Like most of us I buy enough online to know there's a way to do business and this is not it. Should have read reviews before purchasing. Definitely a pattern of bad business. Buyer beware, just spend the extra few dollars buying from a more trusted source.

Unfortunately what I found was they will withdraw the money right away without shipping your order, not only illegal but highly questionable business practise. In my case they then told me they could only deliver half of what I ordered... proceed with caution

Purchased Dainese Combat Tex Pants on June 23rd with an estimated shipping date of June 29th. Emailed customer service, got no response. Messaged twice on Skype, then was told that item was not in stock. They said it would be shipped by July 11th at the latest. Contacted them on July 11th, but still no response. If they don't have the item, they should not be collecting money from customers.

hello,
I ordered an airoh pad for my gp500 from the motostorm site last week.
I made the purchase without reading the website reviews beforehand. But as soon as I finalized the purchase I decided to investigate. At first I was scared due to the negative reviews of the site.
The next day I called there where I was greeted by an employee named Carol.
Carol was super friendly and attentive and said that the helmet part would be ordered directly from the Airoh factory and that it would be sent as soon as possible. I explained that I didn't live in mainland Portugal but on the islands, to which she replied that it wouldn't be a problem.
It was the best shopping site I have ever experienced. Best customer service I've had.
I have to thank Carol for her friendliness and prompt response.
Thank you all so much you have a customer for life.

Hello. I found the correct helmet "In Stock" in your site and went through with the ORDER #551545 but reading the reviews here about massive delays got me scared. Please just let me know if its indeed in stock cause I need the gear for a big summer vacation trip soonish.

Letting 5stars for now cause its too early to tell, the price was good and the item said "in stock - ships within 24hours". Hope that holds true.

Ordered a Dainese Hydraflux 2 Air D-Dry Jacket (stated in stock) on 25 June with an expected shipping date of 04 July. Still states the order has not been processed and have had no response to two e mails I have sent requesting an update. Not sure if this is a bogus company so will be contacting PayPal to seek a refund.

Do not buy from this company if you are in another country! You'll have no recourse! I bought a windscreen from this company. There was NO warning sticker telling me to check the product for scratches! Hell, there was even a quality control sticker on it claiming that it passed inspection. Windscreen was very light and easy to install. After I installed it, I sat on my bike to see how it looked and I noticed a scratch. I contacted them via email and they accused me of scratching it! They will not do anything about it! Unbelievable! I explained how light their product was and that it was on the inside of the screen near the center. There's absolutely no way I scratched it. They still accused me of scratching it and will not do anything about it so I'm SOL!!! They send you a damaged product and then accuse you of damaging it and you have no recourse whatsoever! Do not buy from this company! Extremely shady! 7/10/23 Standardized response so they can ship damaged products to customers and be relieved of any responsibility. Again, there is no warning sticker telling to STOP and INSPECT before installing! Buyer beware! They will send you damaged goods and then say you did the damage.

I purchased a motorcycle headers on 10/06/2023 which supposed to be shipped on 28/06 but still it is not . I tried to contact them thru the website , I sent them a message but no response , I sent an email to andrea(@)motostorm.it and no response from there too.

WASTE OF TIME! If you're wondering whats with your order, read any of the store's responses below. They will hold Your money as long as possible and maybe after a couple of weeks or months You will be happy and thankful with Your goods as a hungry drug addict after an injection. I know how it works. Dont't waste Your time for corresponding, just claim back payment. I'm so angry, did not checked them, cause shop looks profesionally. Not, it's not.

website said item was in stock. ordered some sw motech saddlebags. placed order on the June.16th. received conformation email, and they took payment. but thats it. order has never been processed or shipped. if i do not hear back from them soon about why my order has not shipped I will be contacting my bank to get my money back. order #545775

Fantastic prices, and unexpectedly fast shipping to Canada. They even folded up the original boxes for 2 Helite vests and used them as additional padding so they could fit everything in a single smaller box, but still make sure I got the original packaging.

I will definitely buy from Motostorm again as I saved around 40% over what my purchase would have cost buying it in Canada and it came basically as fast as my orders from any Canadian retailers.

Although prices for the items I ordered were competitive, I had to wait an unreasonably long time before they were delivered. Two weeks between ordering and dispatching the items and a further two week before they arrived, which I consider unacceptable, as I have ordered goods from other Italian companies and received my items in less than a week in Northern Ireland. Contacting Motostorm by email on several occasions for updates on the progress of my order elicited no response, so a distinct lack of communication, which suggests poor customer service. I therefore cannot recommend this company and would be reluctant to shop with them again. I would prefer to pay a little extra to a more efficient, reliable and dependable company to ensure I received my order within a reasonable timescale.

DO NOT BUY FROM MOTOSTORM.

I purchased a $3,800 Termignoni exhaust and it was *USED AND DAMAGED*. Scratches all over it, plastic bags had been opened and resealed. The useless AND REAl slow 'customer service' from Motostorm had all the excuses, it's not their fault it's what they got sent from Termi blah blah blah.

However I have found multiple reviews here on Trust Pilot that also mention used exhausts sent. They clearlyt make a habit of it. FRAUDS. DO NOT TRUST THEM. They offer a replacement but I have to send it all the way back to them first, and I have already gotten rid of the stock exhaust. I don't have spare exhausts lying around, when I buy a $3.8k italian exhaust, I expect it not to arrive USED AND DAMAGED.

They will reply to this review saying "You have been contacted" or "we're sorry" blah blah blah. They're not sorry. They do this all the time.

FRAUDULENT SELLERS. DO NOT BUY.

Edit: A reply to their reply. They use the term "Customer Service Manager". This is a contradiction in terms. They reply when they see fit, not when it is required, they excuse their actions with many different reasons, all lies. The reviews on this website speak for themselves, you can use all the excuses you like, they mean nothing.

I have purchased from them 3 different times, within about a month, thinking that surely no company in this day and age can be so flagrantly negligent to their paying customers. I wanted to give them the benefit of the doubt. I was wrong to do that all 3 times.

Their website states "ships in 24 hours". What a lie. I email them on a Thursday, they get around to replying on a Tuesday. Their item says "ships in 5 days". After 5 days they state it's still delayed. Why even have a website??

You pretend like having me uninstall an exhaust and put my bike out of commission is some sort of solution. If you were a company that was mildly capable of logistics and organisation I might consider it. However if I sent you the exhaust, I would be at the mercy of your "customer service" cretin. Who in their right mind, after experiencing the things I already have, would make such a decision?? No doubt it would have taken weeks longer than it should have, leading up to a belated email from you basically saying "ah yeah about the exhaust, we're just going to refund you because either we can't organise another one properly, or because we knew full well it was damaged when we sent it, and we can't get a new one. Please forgive us, we are a sMAll cOMpAny" Great solution guys. Ask me to put my trust in a proven untrustworthy bunch of scammers. Great solution.

And in regards to my "exceedingly aggressive" words, she who shall not be named deserved every one of them. You say "There must firstly however, be respect for who is working and doing her job." Respect is earned. You lost any respect I had for you the second you mucked up my first order, then my second, then my 3rd.

If you're a company that makes a habit of extremely slow communication and shipping, as well as shipping used and damaged exhausts on *multiple* occasions, then you deserve everything that comes your way.

I will indeed shop elsewhere from now on. Let me end on the revelation that one of the excuses you use is that you're a small business, like that is some sort of excuse for being fraudulent sellers, well there's a reason you're a small business. And a small business you shall stay.

Thanks for the reply.

I purchased a motorbike exhaust a little over a week ago. Nothing has been communicated. Cost was $1300 aud. No receipt, no communication, I'm not even able to put down a delivery address after purchasing.
Beware. The worst customer service before there is none. Will never shop with these clowns again. What a terrible system they have going.

Hello,
My last email 4 days ago was unanswered regarding a shipping date for order #532052. If this email goes unanswered
I will be cancelling the credit card payment of $483.05
Thanks

DO NOT ORDER FROM MOTOSTORM

I ordered a simple helmet and visor. After about a month of patiently waiting with no shipping updates, I received an email stating that the helmet I had ordered and bought was out of stock. After a whole month of waiting and the helmet wasn't even available and they only tell me now. Never buy from these guys, the worst service I have ever received.

BEWARE. THEY TAKE PAYMENT AND NOTHING ELSE. I contacted them using their website form 2 weeks ago asking a simple question. NO ANSWER. I then contacted them again after a week via my email address thinking it hadn't worked. NO ANSWER. I then stupidly placed a $3,000 order, giving them the benefit of the doubt. Expected shipment date is DOUBLE what the website stated, and STILL NO EMAILS FROM THEM. I have my doubts they will ship at all, let alone on time. FRAUD.

Unbelievably bad service. DO. NOT. USE.

Good experience, a lot of product with good pricing. Delivery is also cheap.

shop is for every recommendation.
They are very communicative.
Before ordering, we exchanged a couple of emails because many websites do not update their data.
But Motostorm is really worth recommending, everything was exactly as promised in the email.
And at the end, I also received a T-shirt as a gift.
I thank them for everything