Motsutoys Reviews 58

Good products awful delivery speeds.

I really do enjoy motsutoys products a lot but I am constantly let down by their very slow and often late delivery times, its my 2nd time ordering from them and again delivery is not on date that was stated... Why do you give people delivery time options if you're never going to honor them? Maybe this is DPD carrier fault, don't know but either way I have to drop 2 stars for that.

Very fast shipping, everything was packed up nicely and arrived without damage

I buy usually from Motsutoys and they have always delivered quickly. I like the website and it’s easy to find what you want. The products arrive safely and are properly packaged. I like how I can view unbiased reviews on each product from fellow customers which gives it a good shopping experience to figure out about the cons and pros of a product.

From buying to delivery there weren't any issues.
Well besides the courier once damaging my package and only deliver half of my bought items.
But I got a free replacement very fast.

Shopping at Motsutoys is a great experience. I had only 2 orders so far, but I was more than satisfied with them and I have nothing to complain about. The highlight of Motsutoys is definitely their customer support, I received a product with many imperfections which left me a little disappointment, however it got resolved very quickly when I mentioned it to the customer support. This completely turned around the slight disappointment and left me completely satisfied, since they went above and beyond to make sure of it.

I've known about Motsutoys for only about a month, so I saw just 1 event so far, but if all events are around the same quality as the halloween event, then I have a lot too look forward to, the event was great and offered surprising amount of free gifts.

Another point that is surprising about Motsutoys is their point system, it feels like the points actually have good value compared to any other site I've shopped at. Offering 5€ worth of points for every review is something I don't think I've seen before.

The site is easy to navigate, however I'd appreciate a bit more filter options. Such as material, hardness (hard, normal, soft) and to filter clear onaholes.

I don't think it is possible to not be satisfied shopping at Motsutoys, the products are great, shipping is fast and discreet, the customer service is simply amazing and responds very fast. One of the best, if not the best, shopping experience I've ever had. Bonus points for the newsletter being creative and fun.

I could not be happier about the customer service. The replies are fast and the people of motsutoys go that extra mile to ensure that you are happy with the service.

Motsu Toys is an amazing site, it's very easy to use and doesn't confuse you when it comes to guiding you through all of its content. As for whether there's anything that could be improved, I think it would be to put more images or videos of the products. I never had to contact the store directly, which is great because it shows how well it's made and without a doubt its products are worth their price. It's good to see that there's a store that sells this kind of merchandise without putting its customers in the dark. I'm totally satisfied.

The staff is excellent and will reply to you as soon as possible to get any sort of help with stuff.
They make good promotions and discounts and the little in depth look of items is highly welcome.
Looking forward getting more from them and seeing new products

My experience with Motsu was great! One of the best Eropean suppliers of Asian goods.
The service was easy to use, because each product had multiple images and some even had in-depth reviews by Motsutoys.
One downside I could mention is the product range. It is not the largest, and I would like to have a larger range of choice.
Did not have the need to contact support with issues and definitely got my moneys worth!

I have had a very good experience shopping at motsutoys. The website is very informative and it wasn't difficult finding a product that fit. I got an excellent value for my money and haven't had any complaints during checkout or the shipping process. I will definitely be returning as a customer

Fast and reliable shipping, solid prices. Their newsletter stories are always a good read. :)

The go-to place for lubes, great toys and quirky Japanese naughty stuff!!

Such a great selection of products and a fast delivery service makes Motsutoys and excellent choice for products and customer service is always on-point too.

Motsutoys is an easy to use site and a few clicks away from a pleasuring experience. Motsutoys have a variety of items which comes in different sizes and shapes, which gives the site a large inventory of toys you can choose from, depending on how high your budget is. The best part about purchasing toys from Motsutoys is the discreet packaging. Every item I've purchased has arrived in a nice brown box, so you need not worry about any peeping neighbours or family members getting a look at your purchased goods. I've never encounterd problems with any of my ordered items, but if you ever encounter trouble with purchases, there is an amazing team behind the customer service, so don't hold back on questions!

Well, to be honest, Motsutoys might be the best user experience i had this year with any online store. I received the product really fast and in great shape, the price was fair compared to other companies, and the overall contact is good. 
Thanks Motsutoys.

Nice selection especially within Europe.
But I still hope they expand their selection.
The ordering process went great and it arrived within a few days.
Over all positive. Would order again.

It's a very good website. It has a great, clean website and great products. My orders usually arrive in 5 days so it's fast for international shipping. The support is great and very useful.
I love this website.

The site was easy to navigate and they have a good selection of items. Good prices, especially with the discounts which they give out pretty regularly. My order was shipped out quickly after i placed it. It took a bit longer to arrive than estimated, but that is more the fault of UPS than the store. Would be nice if there were other shipping options besides UPS, as it is a shipping company i have had many bad experiences with.

Product quality is very good and I got fast replies to any questions I had. I strongly recommend!

It starts with the website, which is very clear and intuitively set up. The categories are logically arranged, and the search function works properly. Nothing to complain about.

The product descriptions are to the point and not too long. This promotes a quick choice. No need to compare and search for hours on end.

After ordering, I quickly received a confirmation and Motsutoys kept me up to date. The products were delivered quickly.

I had forgotten to use a discount code on there webside for 20% off my order. so i send them an email to see if it was possible to retroactively use the code. not even half a day later i got a response that it was possible and i got a 20% refund with no hassel. 10/10 fast and polite customer service.