Mowers Direct Reviews 8

The handle doesn't lock properly so as your mowing it bends ,folds up
If you tighten too much the ends bend .. I contacted mowers direct .videoed the problem , the said they would send out a replacement handle . It arrived ...its the wrong one .its too long no holes in the handle to fit the propelled bar .. 3 days later I've. Emailed numerous times .. they don't want to know .. its a crap mower . The mulcher doesn't work well .the grass box .only fills the front so have to keep emptying .. bad mower ..worse company I've ever had the misfortune to buy from . Oh ive now had to spend anothe £28 for a handle . stay away from mowers direct

Terrible customer service never answer calls got no where with them after three weeks of buying a mower that stopped working second use.
Do not use them

This company is the worst!! They find loopholes to get out of fixing any issues. Delivery, damage, defects etc. Whatever money you think you're saving, IT WON'T BE WORTH IT!!!

ordered a 3600 dallor mower and 2 shoulder bolts for the seat were not delivered along with the instructions for installation of the bagger. going on 2 months no bolts and received today a 2 week delay from now. so 2 months no mower and not a call a i am sorry or screw you because we just did.

Total nightmare never buy online ever again. Ordered a Husqvarna with bagger mulcher kit additional blades after a few days my wife and I decided we don’t really need the bagger so we called to cancel that portion which they said they did cancel however I continue to receive emails confirmation emails showing the bags were being delivered every email I got I had to call back and double check complete nightmare they assured me it would happened. Eventually it was canceled. Now comes the delivery. They sub it out to one company who then subs it out to another company so complete nightmare cluster trying to get your product. They were told it was canceled it was delayed a bunch I had to play phone tag with Mowers Direct they are carrier vendor and then that carriers sub vendor. I tried to cancel the whole order and Mowers Direct wanted to charge me $500 in shipping which it never even left the dock from what I was told. They tried to tell me That I refuse the shipment at my house. Another lie it never even left the dock.

So to avoid throwing $500 in shipment down the drain which by the way the delivery company said I shouldn’t be charged since it never left but of course Mowers Direct has got to make their money. In addition to the customer service a bunch of stay at home moms trying to take phone calls with Baby screaming in the background just a complete cluster run as far as you can go to your local dealer and buy something face-to-face

Rapid response to issues I raised in my initial review.
Trailer replaced speedily. Delivery driver(Alex), punctual, polite and efficient.
More than happy to give this company five stars now.
Great service.