My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... See more
Company replied
I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the ro... See more
Company replied
I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... See more
Company replied
Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United Kingdom
- info@mrfluffyfriend.co.uk
- www.mrfluffyfriend.co.uk
4.5
Excellent
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's an ok cool mat...just made of…
It's an ok cool mat...just made of polyester tho...that's the cooling effect...just manmade fabric.. it's not cold...my German shepherd does sometimes lay in it...guess it's cooler than a carpet but not cold.
July 29, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jackie,
Thank you for taking the time to share your feedback.
We're glad to hear your German Shepherd does choose to lie on the cooling mat from time to time. Our cooling mat is designed to work by dissipating body heat through its breathable fabric, rather than feeling ice-cold like a refrigerated or gel-filled mat. This provides a comfortable cooling surface without the use of gels or chemicals.
We appreciate your honest feedback, as it helps us continue improving both our products and how we explain how they work.
Advertisement
Sam absolutely loves his cooling mat
Sam absolutely loves his cooling mat. Usually avoids new things and hates change (he’s15) but spends lots of time on his mat, so much so that we ordered another one to leave in the car.
July 28, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Calor Customer,
Thank you so much for your lovely review!
We're delighted to hear that Sam took to his cooling mat so quickly, especially since he isn't usually a fan of new things. It says a lot that you ordered a second one for the car!
We hope both mats continue to keep Sam comfortable wherever he goes. Thank you for choosing MrFluffyFriend! 🐾
She loves it
She loves it. It’s lovely and soft, but thinner than I expected but it’s a great size and she has loads of room to stretch out.
Although we haven’t needed to use it as the weather has cooled, but I’m sure with another heatwave due. She will make good use of it.
July 28, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Tracey,
Thank you for your lovely review!
We're so happy to hear that she loves the cooling mat and enjoys its softness and spacious size. We hope she gets plenty of use out of it during the warmer days ahead and that it helps keep her comfortable during the next heatwave.
Thank you for choosing MrFluffyFriend!
Excellent cooling mat
Excellent cooling mat, my 3 dogs love it, very quick delivery too.
July 22, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Mrs D Backshall,
Thank you for your wonderful feedback!
We're delighted to hear that your three dogs love the cooling mat and that it arrived quickly. Knowing that it has become a comfortable place for them to relax means a lot to us.
Thank you for choosing MrFluffyFriend!
Bought the cool blanket from…
Bought the cool blanket from MrFluffyFriend.. and right from putting it down it was labrador approved. My Asher never likes anything new straight away, but oh my he laid straight down on to it, and you could see the instant relief, he loves it.. we could never get him to like the plastic ones so im so happy I found this company thanks
July 11, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Emma,
Thank you so much for sharing Asher's story!
We're thrilled to hear that the cooling blanket received an immediate Labrador approval. We know some dogs can be hesitant with new things, so it's wonderful that Asher felt comfortable enough to lie on it straight away.
We're especially happy that he enjoys the soft feel compared to traditional plastic-style mats. Thank you for trusting MrFluffyFriend to help keep him comfortable!
Advertisement
Best mat invented
Best mat invented. I have tried numerous cool mats etc and my dog wouldn’t even look at it. With this one he just went and lay on it as soon as it was put down for him. Thankyou you made my senior dog very happy
July 27, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Elaine,
Thank you for your fantastic review!
We're so happy to hear that your senior dog loves the cooling mat after trying so many others. It means a lot to know that it has helped make him more comfortable and happy.
Thank you for choosing MrFluffyFriend!
I wish I had known about these cool…
I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the rottie n instantly it soothed him and bless him he looked at me with his big brown eyes as if to say 'thankyou mum' and to see him so cool made me feel relieved for him even my grandsons helium terrier Oscar shares it with him .... you must get one of these blankets plus there are different sizes aswell delivery, quality of the product is top notch (do u think i could sell oil to the Arabs 🤣🤣🤣) anyway good mat buying guys x
July 10, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Glenda,
Thank you for your wonderful and heartwarming review!
We absolutely love hearing how much George and Oscar are enjoying the cooling mat. It's truly rewarding to know that it helps your beloved companions feel more comfortable during hot weather.
Thank you for your kind words about the quality and delivery, and for your enthusiastic recommendation. We hope George and Oscar continue enjoying their cool and cozy spot! 🐾
My order hadn't arrived and after…
My order hadn't arrived and after contacting Mr Fluffy Friend it was all sorted within a few days, very helpful. Great product the dogs love the cooling mats and I quite like putting my feet on them too!!
July 10, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Miss Turley,
Thank you for your feedback!
We're happy to hear that our team was able to help resolve the delivery issue and that your dogs are enjoying their cooling mats. We're also glad to hear that even you enjoy using them to keep cool!
Thank you for your patience and for choosing MrFluffyFriend.
Fairly rapid delivery
Fairly rapid delivery
My labrador loves it.....thankfully....as not that cheap to be fair.
July 26, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Deryl,
Thank you for your review!
We're pleased to hear that delivery was fairly quick and, most importantly, that your Labrador loves the cooling mat. We understand that choosing the right product is an investment, and we're happy to know it has been worthwhile for your furry friend.
Thank you for your support!
Advertisement
Really quick delivery
Really quick delivery. This is our second one from you and dog loves it same as the last one.
July 23, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Kim,
Thank you for your continued support!
We're delighted to hear that this is your second MrFluffyFriend cooling mat and that your dog loves it just as much as the first one.
We truly appreciate your trust and loyalty. Thank you for being part of the MrFluffyFriend family!
Love this dog sofa...almost as much as…
Love this dog sofa...almost as much as the dogs!
July 24, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Emma,
Thank you so much for your lovely review!
We're delighted to hear that you and your dogs love the sofa. Knowing that it has become a favorite spot for your furry friends makes us so happy.
Thank you for choosing MrFluffyFriend, and we hope your dogs enjoy many cozy and relaxing moments on their sofa!
My dog loves hers.
July 17, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Pat,
Thank you for your wonderful feedback!
We're so happy to hear that your dog loves her new bed. There's nothing better than knowing our products help create a comfortable and cozy place for pets to relax.
Thank you for choosing MrFluffyFriend!
Thank you from a very hot and bothered long haired cat!
Received the cooling mat very quickly and just perfect for Missy, our cat. She is a long haired cat so this cooling mat is ideal for her.
Thank you and would recommend.
July 21, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Anne,
Thank you so much for your lovely review!
We're delighted to hear that Missy is enjoying her cooling mat. It's wonderful to know that it's helping keep your long-haired cat comfortable during the warmer weather.
Thank you for your recommendation, and we hope Missy enjoys many more cool and relaxing naps!
Advertisement
Postage costs to Germany
The mat that I ordered was far too small to be used, so I initiated a return of the product. However, the item needs to be returned to a shipping address in Germany and returns policy states that they need a tracking number to be able to process a refund. This meant that with the postage costs and also the duty costs of £4.64 to Germany and then an additional admin fee of £1.50 its really not worth the bother sending it back as I will end up getting £4 back! Maybe this is what the company want?
July 23, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jo,
We're sorry to hear that your experience with the return process has been disappointing. This is certainly not the experience we aim to provide.
We offer a European return facility to make returns as convenient as possible for our customers. We understand, however, that return shipping costs can sometimes make the process less practical, and we're sorry that this has been your experience.
Thank you for sharing your feedback. We truly value it and will take your comments into account as we continue working to improve our return process and overall customer experience.
Unfortunately I still haven't received…
Unfortunately I still haven't received the second blanket I have paid for and hope it will arrive as promised!!!
But my dog ,an elderly greyhound,is enjoying the blanket I have received very much in this hot weather!
July 23, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Marie-Louise,
Thank you for your feedback!
We're so pleased to hear that your elderly greyhound is enjoying the blanket and finding it comfortable during the hot weather.
We're sorry that your second blanket has not yet arrived. Our team is already monitoring your order, and we'll continue to keep you updated until it reaches you. Thank you for your patience and understanding.
The delivery was fast and the cool mat…
The delivery was fast and the cool mat is perfect, it keeps my two dogs cool throughout the day and night
July 22, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Gemma,
Thank you for your wonderful review!
We're delighted to hear that your cooling mat arrived quickly and is helping keep both of your dogs comfortable throughout the day and night. It's great to know it's making a difference during the warmer weather.
Thank you for choosing MrFluffyFriend!
This was not my first order from…
This was not my first order from MrFluffyfriend. They keep you informed about your order and delivery. The products are very welcomed by my pets.
The cool mats have been a real go to for my dogs during this very hot weather. They are used throughout the day and night to keep them cool. I even put them in the car when the dogs travel.
I would recommend this product.
July 10, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Ann,
Thank you so much for your continued support!
We're honored that you've chosen MrFluffyFriend again. It's wonderful to hear that your pets love our products and that the cooling mats have become a favorite during the hot weather, both at home and in the car.
Our cooling mats work by dissipating heat from your pets' bodies, helping them stay comfortable without the use of gel or chemicals.
Thank you for your recommendation and for being a valued customer!
Advertisement
Mr.Fluffyzfriend
I have 2 for my dog. 1 in the living room + 1 in her cage im in the bedroom. Dog sleeps well on both, no up +down fidgeting, etc. Brilliant invention. Thank you
July 21, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Mrs P A Humphreys,
Thank you so much for your wonderful review!
We’re delighted to hear that you have two MrFluffyFriend beds for your dog and that she enjoys both of them. It’s wonderful to know that she sleeps comfortably and peacefully in her favorite spots.
Thank you for your kind words — we’re so happy to be part of her cozy routine!
Cooling mat does what it says but I…
Cooling mat does what it says but I thought it was rather small in size for a large size.
I bought the Mat for my miniature french bulldog, she just about fits on it.
July 21, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Susan,
Thank you for your feedback!
We’re glad to hear that the cooling mat is helping your miniature French Bulldog stay comfortable. We understand that choosing the right size can sometimes be difficult, and we appreciate your comments regarding the sizing.
Thank you for choosing us, and we hope your pup continues to enjoy the cooling comfort of the mat!
Great product
Great product, good quality. I don’t know what wizardly stuff is going on but it is always cool and my dog loves it. He is a medium sized cocker spaniel and I got him a large size which is plenty big enough for him to stretch out on with room left over. Only reason I’ve given 4 stars is the delivery was quite slow which was frustrating as it was dispatched quickly so it missed the very hot bit of the heatwave. Glad I’ve got it now though and would very much recommend.
July 21, 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Sarah,
Thank you for your fantastic review!
We’re thrilled to hear that your cocker spaniel loves the cooling mat and that the large size gives him plenty of room to stretch out. It’s great to know that it has become a useful spot for him during warm days.
We’re sorry that the delivery took longer than expected, especially during the heatwave. We understand how important timing can be during hot weather, and we appreciate your patience.
Thank you for recommending us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.