Mr Shifter (Middlesbrough) Removals and Storage Reviews 410

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often describing them as courteous, respectful, and hard-working. Many people highlight the excellent service, noting that the team made the moving process swift, easy, and stress-free, handling belongings with great care. The delivery service is frequently mentioned as prompt and efficient, with items carefully loaded and unloaded into the desired rooms. Reviewers also appreciate the competitive and transparent pricing. Some customers also felt that while the service was not always the cheapest option, the quality and care provided made it well worth the cost. A few people mentioned that the storage services, though safe and secure, were a little pricey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the efficiency and... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely First Class Service In October last year we had an emergency to move my parents into new accommodation. Mr Shifter came to the rescue within a week to move them. The lads were though... See more

Rated 5 out of 5 stars

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new... See more

Rated 5 out of 5 stars

Pleasure to deal with from my first call to safely moving us to our new house. Nothing was too much trouble for the team, courteous, respectful, helpful and understanding even when they had to wait 2... See more

Rated 5 out of 5 stars

A superb service throughout! From start to finish, the Mr Shifter team made the whole process of moving home swift and easy. We were absolutely delighted with every aspect of the service they provide... See more

Company replied


Company details

  1. Moving Company
  2. Storage Facility

Information provided by various external sources

We pride ourselves on the fact that the majority of our business comes from the personal recommendation of satisfied former customers. All our local and long distance work is quoted on a fixed price quote, we would recommend this and we would send an estimator to your premises to carry out a free, no obligation assessment and quotation. If you require, we are able to provide cartons, transit robes, bubble wrap, tape and packing paper for your removal. All removal prices quoted or charged are plus VAT. Unless otherwise stated the price we quote on an hourly basis or as a fixed price provides the customer with a vehicle and a two man crew. If you feel that you would like to use extra men on your move we can arrange this for you. Likewise, if we feel your request demands more manpower we shall quote accordingly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

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Rated 5 out of 5 stars

Outstanding company

Outstanding company. From enquiry to the move they were great. Communication was excellent throughout. The lads were superb and made Mums move so much easier (Dave, Lee and Sam).
100% recommend Mr Shifter if you’re looking for a removal company.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant company

Brilliant company. Absolutely lovely people. Made our moving day go so smoothly and less stressful. The lads moving us did not stop all day, despite the ridiculous amount of stairs we had they were like machines. Lots of helpful advice and tips from them and so hard working and very careful.
The office contact before and after the move was brilliant, reassured us all was going to schedule and we knew what to expect and when.
Would highly recommend to all my friends and family.

March 26, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful, flexible, hard working

Not the cheapest but certainly very helpful and flexible. They provided storage at the last minute, and nothing broken or damaged, even though we hadn't wrapped things too well.
Their workers were very hard working, up lots of fights of stairs, despite having a four hour drive both ways.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

From the initial booking to the day of the move efficient and polite customer service. The team loaded our furniture with great care and were extremely hard working. Can recommend 100% customer service

December 12, 2025
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Rated 5 out of 5 stars

Superb removal company

Superb removal company, great team of removal men , did a great job at short notice moving from Darlington to Newbottle, Houghton le Spring very professional and well organised.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Mr Shifter to pack up…

I recently used Mr Shifter to pack up my house contents and take everything into their storage facility. The two guts who came were professional and efficient taking care with delicate items. Would definitely recommend them.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Mr Shifter Removals…

I cannot recommend Mr Shifter Removals highly enough. From the initial enquiry through to the completion of our office move, their service was nothing short of exemplary. In addition to transporting our equipment, they also securely stored our items for a period, all of which were returned in perfect condition.

The team conducted themselves with the utmost professionalism, demonstrating both efficiency and great care in handling our business assets. Punctual, courteous, and well organised, they ensured that what is often a stressful process was instead smooth and entirely manageable.

Every item was treated with respect, I would not hesitate to employ their services again, and I wholeheartedly commend them to anyone seeking a reliable and distinguished removals company.

November 24, 2025
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Rated 5 out of 5 stars

Came at short notice

Came at short notice and did an excellent job with a difficult house move. Nice to find a company that does exactly what they said they would do.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

From the moment I spoke to Jim i felt…

From the moment I spoke to Jim i felt much more reassured that the relocation up North would go well.
His team were great , very patient with me and tho we weren't as organised as I planned to be they were very understanding.
Many thanks, highly recommend Mr.Shifter 👍 👌 😀

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Three top guys from Mr Shifter arrived…

Three top guys from Mr Shifter arrived to load our things and take to their storage premisses. Thes guys could not have done any more than they did... Incredible service all round .... Ide recommend Mr Shifter to anyone. :-)

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - very quick, friendly and efficient. Moving day went as smoothly as it could have done thanks to the efforts of the team.

November 21, 2025
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Rated 5 out of 5 stars

Flexibility

The lads were great. Flexibilty was needed because the people moving out of our new house were running hours late and Mr Shifter worked around this and made it easy for us. Thanks

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I have used this company 3 times now…

I have used this company 3 times now each move has been professionally undertaken by their staff who have always been polite and helpful and very careful with my furniture I would certainly use Mr Shifter again.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience for My Elderly Mum

Awful experience for My Elderly Mum. She paid for a removal that never took place. Try to keep it brief as its a long story but never received any terms and conditions which apparently we have not kept too. We cancelled with 10 days notice and no further booking made, so no further loss to the Company. I was then advised that a £100 refund on a £380 booking would be made, nothing received.

December 15, 2025
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

We are very sorry that you feel disappointed with your experience, and we would like to clarify the situation for accuracy.

The booking was not cancelled but postponed by you with 10 days’ notice, at a point where we had already turned away several other customers to reserve this date. During our last conversation, you advised that you were speaking with your brother about rearranging, and no cancellation was confirmed at that time.

You later contacted us again after moving and booking a second removal company. Following this, a refund of £100 was issued 14 days ago to the bank details you provided.

Rated 5 out of 5 stars

Full service…

We paid for the full service which included dismantling beds and wardrobes and rebuilding at the other end and although it wasn’t cheap it was well worth it. The guys were fantastic and couldn’t have done a better job . We were downsizing from a 5 bed to a 4 bed so there was a hell of a lot to move and they managed it in one day . They came 2 days earlier to pack most the stuff ready to go . I couldn’t recommend them highly enough.

November 14, 2025
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Rated 5 out of 5 stars

House move using Mr Shifter

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new home. Very courteous and pleasant, a job well done. Good to see a local company still offering the same great service for over 30 years 👏

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I had lived in my house for 45 years and had a lot to move the lovely lads worked their socks off they were friendly, respectful of my property and such hard workers. The whole company is highly recommended.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Wykes

Mr. Shifter moved our possessions to our current abode four years ago. They made the process easy and stress free, the crew were brilliant. I advised my sister in law to use them in her recent downsize, and she reported that they were excellent, nothing was any trouble to the crew, and that they were polite and respectful. I would recommend Mr. Shifter to anyone, good firm, nice people...

December 2, 2025
Unprompted review

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