MSAR Reviews 5

I do not recommend this company. I returned my order two weeks ago, and the parcel was delivered and received on October 2nd (I have the tracking number as proof). Since then, no one has contacted me, and I have not received my refund.

Thieves. They didn't refund me because I opened the boxes to check the quality, which was unsatisfactory. They kept the products but didn't explain anything. Only after I requested a refund. Scammers beware!

Today is October 16th, and there has been no update, no confirmation, and no communication from the company. This level of customer service is unacceptable

I'm writing this review after my second attempt to purchase from MSAR.

The first time was around the holidays last year. I ordered a steering wheel and after a few days of no shipping notification, I decided to shoot them a message through the form on their website for an update. No reply. I send another message, no reply. I placed my order on 11/28 and I didn't receive a reply until my FIFTH attempt at contacting them on 12/6.

Response from "Justine": "Please be patient….we are processing your order…we don’t have staff here 24/7, but we understand that because of Amazon, customers expect their order to be on a conveyor belt and on the way instantly. In the world of motorsport….it just doesn’t run that way!"

Talk about passing the buck. Zero accountability and deflection.

My response: "I completely understand that not all retailers run like Amazon, however, if a retailer is experiencing delays, they will normally convey that info to the customer so as to avoid this type of correspondence. The retailer will either have a warning message on their website or they will send a message after placing the order. Of course I can appreciate the fact that it's the holidays and things are busier. That is not lost on me.

I actually tried contacting you guys 5 times - 2 times through the form on the website, 2 replies to my order confirmation email, and 1 email to info@ address. You can understand why anyone might feel like they are being ignored if they try that many times."

Even after all that, no apology.

To their credit, they did attempt to ship my order, but by the time they did, I already initiated a chargeback on my credit card, so the order was cancelled.

Against my better judgement, I decided to give MSAR another shot, hoping that the first transaction was just bad luck and they really were inundated with orders around the holidays.

I ordered another steering wheel and lo and behold, it was the same song and dance of placing an order, waiting a week with no update, sending 4 messages without a reply. The only thing that seems to catch their attention is when you file a dispute with Paypal. Needless to say, this ended in the same refunded (at least they did that) order.

It's pretty clear that this company's priority isn't customer service, at least not for their online customers. I have read positive reviews for them when it came to dealing with their brick and mortar store, but their online "business model" is rubbish.

I should've heeded the advice of another critical review of this company.

Unless you're local to MSAR, they have stock, and you can SEE the item in person, avoid them.

A rather divided experience with MSAR. Malcolm @ MSAR is one of the most knowledgeable salespersons I’ve met in the motorsport industry and I trust that you can source the majority of your parts @ MSAR at a reasonable price. However, there is not much of a Gentleman in the way he is doing business. I ordered my parts (which I was told was in stock at order time) the 7. December - but Malcolm’s lack of communication, as well as complete lack of interest for finalizing the deal after payment was received and Covid-19, resulted in a shipment that was sent 3 weeks late and the shipment was caught up in the Brexit trouble, hence I now have an additional invoice to pay. I have suggested to split the additional costs that I now have due to MSAR´s late shipment, but haven’t even had a response back. Definitely NOT the way to win returning customers! Unless you can pick up your goods at the shop and pay at the same time, I would stay away.

Absolutely amazing customer service, help and advise. Another company had failed miserably with an order I placed and hadn't communicated at all!
I made a call to MSAR, they had the product I required for the birthday present and shipped today for next day delivery in time for the birthday! I can't thank you enough and we will definitely use you again in the future!

Possibly the only Motorsport supplier with a show room in London. Super friendly and knowledgeable with Saturday appointments available. Purchased some new Sparco boots and great to try them on and check before purchasing!