MSC Armonia really needs a refurb. Bathroom/shower was needing alot of attention. Tape holding the hairdryer together (unsuccessfully). Tape round the shower joints etc. The staff were amazing. S... See more
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Virtuosa - over crammed under staffed floating mess. Boarded the boat on Saturday, and it was obvious very early on that the boat was going to be uncomfortably overcrowded, even the shore staff... See more
Had the best time in the yacht club. The staff were very welcoming from embarkation and throughout the week. Massive shout out to Raj who is the head concierge. He was friendly, professional and liter... See more
The staff on MSC Virtuosa were fabulous. They made our time on the ship very enjoyable. Our waiters Khilesh and Rajiv were so amazing we ate at the restaurant every night. Our favourite bar was the S... See more
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Company details
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19K reviews
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wonderful cruise ship
wonderful cruise ship, excellent location, wonderful rooms, comfort, delicious food. wonderful entertainment. excellent price.
June 6, 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Great experience
June 17, 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Buget cruse, but s
A good price for a cruse, but the smell of cigarette smoke in the main dinning room we think from the casino on the above deck because they have gaps in the deck above the walk way to the resturant. and the practise of only giving you one menu between two of you a small thing but annoying, will stop me going with them again.
June 21, 2026
Reply from MSC Cruises UK
We’re sorry to hear that smoking in the casino impacted your experience. This policy is in line with most cruise lines, where smoking is allowed in designated casino areas. We will continue to monitor these spaces to ensure they are managed appropriately.
With thanks, MSC Cruises
MSC is the Ryanair of cruise companies
MSC is the Ryanair of cruise companies. If you want good entertainment or food it has to be paid for in addition.
June 6, 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Get there stories straight and facts…
Get there stories straight and facts gotntold by one person they do have it then got told by another person they do not do it
June 21, 2026
Reply from MSC Cruises UK
We’re sorry to hear that your recent cruise experience didn’t meet your expectations. At MSC Cruises, we’re committed to creating memorable moments for our guests, and we’ll use your feedback to guide our future improvements.
With thanks, MSC Cruises
We are in group of friends who have…
We are in group of friends who have enjoyed the most amazing food and entertainment
June 21, 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Talk and help
June 21, 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Stunning cruise to Iceland and Norway
Stunning cruise to Iceland and Norway
Yacht Club worth the extra money.
Great ship n great crew
June 21, 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Fantastic staff
Fantastic staff! Especially Yanga who is a great waiter.
Also Dennis who kept my in-laws room immaculate and was always available if they needed anything at all.
Donne was always on hand for our own room, it was kept spotless every single day.
Jean Donne handled our laundry and it was returned quickly and perfect.
The ship is amazing, but the theatres lack accessibility if you are in a wheelchair.
June 21, 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
The Yacht Club on MSC World America was…
The Yacht Club on MSC World America was a superb experience. We were a family of 7 of mixed ages from us Grand parents to the youngest grand children of 5 and 8. Everyone had a brilliant time. The food and wine was just wonderful and the children had a great kids’s menu too.
The staff were wonderfully attentive and caring and made us feel truly special and valued.
June 21, 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
The price and overall quality is good
The price and overall quality is good. Party vibe great for party people! Fancy service is not provided, a good thing for me as basic sevice is what I like. Ships I sailed on are very satisfactory and my preferred choice of itinerary (including sailing from Southampton) is provided. Overall very happy and will go again.
June 21, 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Great ship friendly staff and very good…
Great ship friendly staff and very good itinerary
June 21, 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Didn’t like msc cruise app for dinner…
Didn’t like msc cruise app for dinner menu, much nicer to have a printed menu, food in Restaurant not up to scratch.
Liked the theatre shows(excellent) and entertainment, but seating in Virtuosa lounge needs sorting found it difficult to get a seat most nights.
June 21, 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
Always an enjoyable time
Always an enjoyable time, seeing great places, being entertained and its altogether a memorable experience.
June 21, 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Food Quality
Poor food quality and not correct temperature and not a good choice in the main restaurant.
Price of shuttle into Reykjavik from docking port was far too expensive and should be complimentary as a 60 mins walk into the town centre - not acceptable !
June 6, 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
The destinations and the staff.
The destinations and the staff.
Food quality could be improved, particularly gluten free provision.
Would be good to see itemised receipts within the app for on board purchases.
Would be good to see drinks package usage itemised within the app too.
June 21, 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
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