M S Kalsi Opticians Reviews 4

To sum up my recent experience with M S Kalsi Opticians; enthusiastic, polite and knowledgeable. Recently upgraded my prescription sunglasses, both Mr Kalsi and his daughter could not have done more to make me feel comfortable and more importantly help me choose the right lenses and frame. Honest business, you’ll struggle to find a better family run business who has over 40 years of experience; it really does show! 5 stars, can’t recommend enough.

I had an outstanding experience at M S Kalsi Opticians. From the moment I walked in, the team was warm, professional, and incredibly attentive. They take the time to truly understand your concerns rather than rushing through the appointment, which immediately sets them apart.

The level of expertise is exceptional, especially when it comes to more advanced eye care. Everything was explained clearly and thoroughly, and I felt completely confident in the advice and treatment I received. The equipment is modern, and the whole process feels very precise and tailored to you as an individual.

What really stood out was the attention to detail and genuine care. It’s rare to find a practice that combines clinical excellence with such a personal touch. You’re not treated like just another appointment — they genuinely want the best outcome for your eye health.

I wouldn’t hesitate to recommend M S Kalsi Opticians to anyone looking for high-quality, trustworthy eye care.

Worst experience I’ve had with an optician.

The ladies who work there are very nice, and the optician who did my eye test was pleasant as well. However, the older gentleman is anything but gentlemanly.

The second time I visited the store, I had an appointment. He couldn't be bothered to ask my name or check the calendar, and kept insisting I had no appointment—even asking if I was sure I was in the right place. Once he realized he was wrong, he didn’t even bother to apologize.

I tried asking questions about the lenses, but getting any answers from him was exhausting.

I went ahead with the order because of the good reviews, and that was a mistake.

I was told my glasses would be ready in 1 to 2 weeks, but that they normally only take a week. Over a week passed with no update, so I stopped by. They said there was a delay, but the glasses would be ready by the following Tuesday. Tuesday came and went—no update. I chased them up, and when they finally responded, they said the glasses would be ready by Friday. Still, no apology, and they mentioned they closed at 4:30.

Since I work normal office hours, I had to come on Saturday. According to Google and the sign outside the shop, they closed at 13:00, but by 12:48, the store was already closed. I rang the doorbell—no answer.

All of this for a low-prescription, rimless pair of glasses—nothing overly complicated.

Maybe, if I’m lucky, I’ll be able to collect my glasses next week!

Skilled, professional and client-focused. My appointment at Kalsi's confirmed my suspicions that an eye-test at a High Street optician a few doors away had been inaccurate. So thankful that I went to Kalsi's. Well done.