Msofas Reviews 2,679

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the sofas, for their quality, comfort, and stylish appearance, often exceeding expectations. Many consumers highlight the excellent delivery service, noting the politeness and efficiency of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to delivery, is frequently described as smooth and professional. However, some people were dissatisfied with the quality of certain products, describing them as uncomfortable or poorly made, with issues like squeaky sounds developing over time. A few reviewers also mentioned problems with delivery, including long wait times, damaged items, or a lack of communication regarding delivery schedules.

What people talk about most

Product

People report positive experiences with product, often praising the aesthetic appeal, comfort, and quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the delivery teams... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Quality

Consumers find quality to be positive, with many praising the durability and craftsmanship of the sofas.... See more

Service

Clients share positive opinions on service. Customers consistently praise the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

Love the new sofa, the colour is perfect and just as I had hoped. The biggest issue for us was finding a company to deliver to the northern isles. So after some discussion MSofas agreed to deliver to... See more

Rated 5 out of 5 stars

Great customer service from Adam & David. Communicated the delivery time, quick assembly and how to instructions given. Friendly approach. Would use this company again for sure. Sofa looks great.

Rated 5 out of 5 stars

Honestly can't fault our experience. Made the effort to visit the showroom, found a sofa we loved that was exactly what we were looking for after months of searching for a good price. Justyna O was ve... See more

Rated 5 out of 5 stars

It's actually a great product. We found it very difficult to find a large stylish corner sofa that converted in to a really comfortable bed. Plenty of choice at M sofas and we are very pleased with it... See more


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

We wish to become the leader in selling sofas and complimentary products in the UK . Our objective is to provide an affordable alternative to the UK market by delivering exceptional value and customer satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great experience with delivery received…

Great experience with delivery received today. Adam and Jonas was very kind and supportive in general not just with delivery of the item. They fit the sofa without the problems and assembled straight away in my living room, also all rubbish they took away. Both guys were very very friendly, best recommendations! 🙂

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to compliment the delivery…

I would like to compliment the delivery team, Collins and Rob. They were extremely polite, professional, and efficient. They assembled the bed quickly and left everything clean and tidy afterwards. The delivery was right on time, and their positive attitude really stood out. It was a pleasure to have such friendly and hardworking people—excellent service all around!

April 11, 2026
Rated 5 out of 5 stars

Quality product, great modularity

Quality product, great modularity.

Took a bit of time to manufacture and deliver, but was so worth it. The delivery team was also incredibly professional and helpful - assembled the sofa in under 2 mins, helped recycle the boxes.

April 9, 2026
Rated 5 out of 5 stars

High quality, very happy here sitting on it

If you haven't bought you might be sceptical and I get that, but from my perspective I don't bother with writing reviews. But this sofa is so good (frezja in colour Milton 07 which is basically a burnt orange, looks much like their pic on their website). Style and quality amazing, delivery guys great, but also exceeded my expectations as it's a sofa bed, but the mechanism to open it is so smooth and the bed more like a massive sofa and also a bed so really cool. Love it love it.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, answered all my queries over the phone. Great range of upholstery options. Delivered on time by two pleasant and friendly fellas David and Rob. Lovely sofa, well made and comfortable.

March 21, 2026
Rated 5 out of 5 stars

Very pleased with our new corner sofa…

Very pleased with our new corner sofa bed. Dealing with Msofas couldn't have been more simpler. The price was right and the quality is obvious. Delivered on time and installed by two very polite gentlemen and away they went taking the protective wrapping with them.

April 4, 2026
Rated 5 out of 5 stars

Outstanding!

My experience with msofas was truly amazing! From customer service, to delivery, the whole process was flawless and everyone involved in it was patient and efficient in their services!
I am lucky to have found msofas with all the 'SEO' and social media 'noise', making it harder to find truly good companies nowadays. I now have my Asti Corner Sofa Bed for more than an year and every single day I am so grateful for it, I love the comfort, the color, how its still like new until now with a lot of use! I couldn't recommend this company enough!

April 5, 2026
Unprompted review

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