From the first enquiry and looking at a new electric gravel bike ,what a brilliant experience all handled extremely well by all staff . Communication was exceptional and regular and they took the time... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off MTB Monster were offering an unbeatable price on one of their Cube eMTB's. Communication on the purchase and delivery process was excellent. They were prompt and responsive in answering my q... See more
Company replied
What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packa... See more
Company replied
Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with... See more
Company replied
Company details
Written by the company
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contact info
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, United Kingdom
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4.8
Excellent
348 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless
Couldn't be happier with the sales service from MTB Monster when buying a new bike online recently. They were quick and helpful to in answering questions about the bike, and the sales, comms and shipping process were super smooth and reassuring.
Would definitely buy again and recommend to others.
January 4, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Russ, Thank you very much for the great review! We really appreciate it :)
Glad you hear you were happy with the buying process. Hope you are enjoying your Marin and hope to hear from you again.
MTB Monster Team
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Absolutely delighted
Absolutely delighted with my purchase but more so with the customer service provided from start to finish. Second to none, this is exceptional and gives me great confidence to purchase again or ask for help or advice. I've already sent a friend there whose bought an exact same bike. Thank you so much. Alistair
January 2, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alistair, Thank you very much for the awesome review!
We are really glad you were happy with the service we have provided and really appreciate your recommendation to your friend :)
Hope you enjoy the Action Team and we hope to hear from you again in the future.
MTB Monster Team
Arrived at MTB to collect my new…
Arrived at MTB to collect my new e-bike, Greeted with very helpful & friendly staff.
Great shop with a fantastic choice of bikes, & some good deals too.
Highly recommend a visit to see what’s on offer.
December 30, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Gavin, Thank you for the lovely review! I will pass on your comments to the team they will really appreciate it :) Hope you enjoy your Cube and hope to see you soon.
MTB Monster Team
Five star service
Absolutely fantastic people to deal with so helpful and knowledgeable.On collecting my cube E-MTB They went through everything and set the suspension to my spec. I would definitely recommend them to anyone.
December 9, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi William, Thank you very much for the 5 star review! We really appreciate your feedback and are glad you were happy with our service :)
Enjoy the Actionteam.
MTB Monster Team
Excellent communications and customer…
Excellent communications and customer service
Recently ordered an EMTB from MTBMonster.
I asked them several questions over email - always either getting a prompt reply or when they were busier getting an apology mail and a reasonably quick follow up.
After ordering the communication was excellent. The bike was in stock at the supplier but not with MTBMonster. At least once a week I got an email letting me know how my order was progressing and then when it was dispatched from the supplier, recieved by themselves and then set up and dispatched on their courier.
A friend of mine ordered the exact same bike from another shop and it took 6 more days to arrive!
Super happy with both the service and the product.
Would recommend to friends and use again.
December 6, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Gordon, Thanks very much for the review!
We really appreciate the feedback, we are glad to hear you are super happy with the service and the product :)
Hope you are enjoying your Rise and we look forward to hearing from you in the future.
Merry Christmas 🎅
MTB Monster Team
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Bought my trek two weeks ago and got a…
Bought my trek two weeks ago and got a fantastic price. I phoned mgb monster on Monday and received the bike on Friday .thank you Georgia for being very helpful
November 27, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi George, Thank you for the 5 star review! We are really glad you are happy with our service. I will pass your comments onto Georgia she will really appreciate it :)
MTB Monster Team
Chris B
Chris B
I would say that if you’re buying a bike, go and see these people. They are knowledgeable, professional and extremely informative, making the whole experience an absolute pleasure. Nothing was too much trouble and the bike I purchased was very competitively priced. So it’s a big thanks to Matt and the rest of the team.
November 24, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Chris, Thank you for the great review! I will relay your kind comments back to Matt and the team they will really appreciate it :)
If you need anything going forward don't hesitate to get in touch, enjoy your bike!
MTB Monster Team
Price match
Price match. Matt offers deal lowest he can go , next day Mtb drops price and he wouldn’t drop price , doesn’t do price match they promise
November 29, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
I can assure you MTB Monster offer a genuine Price Match Promise. If your request adheres to the criteria we set you will always be offered a Price Match.
Please get in touch on 01254 959345 and ask to speak with Hannah and I will happily look into this further for you,
Kind regards
MTB Monster Team
MTB Monster, great buying experience all round
Great product, MTB were really helpful and the communication was 100%. I would certainly biy from these guys again.
November 20, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Lee,
Thank you for your great review! We are really happy to hear you had a positive buying experience from us. Hope you are enjoying your Reaction and that we hear from you again in the future :)
MTB Monster Team
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Excellent bike at an excellent price
I purchased my Cube e-bike from MTB Monster and found the whole process to be easy and relaxed.
Their price beat everyone else and the hand-over was easy and I am really pleased with the bike … thank you.
November 1, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Rose, Thank you for the 5 star review! We are really glad you enjoyed your experience with us and are pleased with the bike :)
MTB Monster Team
Great friendly bike store even via mail order
I was looking for a eMTB from my LBS and noticed that MTB Monster were very competitive on pricing even with a CycleScheme voucher. Throughout the initial enquiry, further questions from me, ordering, and receiving the bike, it has been a pleasure. I say this because MTB Monster have a team that is active on the website to chats, respond to emails promptly. No questions too stupid and answered with speed, and professionalism. I want to say my experience has been top notch and no request of mine was too difficult that MTB Monster couldn't cater for.
I am happy to be a MTB Monster customer and a proud owner of an eMTB plus extra gear. Well done to the team and you won't be disappointed if you choose this company to buy your next bike even if its not your LBS.
August 29, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alan, Thank you very much for taking the time to write such a lovely review! I will certainly relay your comments back to the team. We would love to hear from you in the future and we hope you enjoy your new Crafty :)
MTB Monster Team
Cube ebike
I ordered an ebike via CWS - very very easy, great deal, service and responses over queries during and after purchase from the staff.
Thank you
April 20, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Jon, Thank you for the lovely review! We are really glad you are happy with our service and hope you enjoying your Cube :)
MTB Monster Team
good price and good service from…
good price and good service from ordering to picking up bike
October 25, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi David, Thank you very much for the great review! We are glad to hear you were happy with our service. Hope to hear from you soon :)
MTB Monster Team
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Excellent Bike Shop.
Extremely good price for bike. Very efficient, kept me up to speed on my delivery. Bike was delivered on time.
October 27, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi, Thank you for the 5 star review! We are happy to hear you were pleased with our service. Hope you are enjoying your bike :)
MTB Monster Team
Brilliant
Ordered a Cube reaction electric mountain bike from MTB Monster,
Excellent service from them. Great price for the bike, communication was brilliant and it came quickly and very well packaged.
Would recommend to anyone.
Thanks
October 12, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Arty, Thank you very much for the great review, we really appreciate it.
Hope to hear from you in the future, enjoy your bike!
MTB Monster Team
Great service.
Went to MTB monster upon recommendation from a friend who had purchased a bike from them and described excellent sales and after sales service. I had a good idea of the bike and spec I required again, from reviews and recommendations. The attention and service I received from mtbm was great and made the purchase of my bike a flawless and pleasant experience. I was kept up to date with my order status and informed straight away, as and when I could collect it. Thanks mtbm...
October 2, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Gary, Thank you very much for the lovely review. We're so glad you and your friend have enjoyed your experience buying from us and hope to hear from you both again in the future! Have fun on your bikes :)
MTB Monster Team
Excellent service as always
Excellent service as always. This is our second bike purchase. Thanks.
October 7, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Martin, Thank you very much for your lovely review and repeat custom!
We hope you are both enjoying the Stereos and hope to see you again in the future :)
MTB Monster Team
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Delighted e-bike owner
Very good deal, excellent service and great bike!
September 29, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Hugh, Thank you for your 5 star review! Hope you are enjoying the Whyte :)
MTB Monster Team
Mtb monster were spot on couldn't have…
Mtb monster were spot on couldn't have been more helpful an absolute pleasure to deal with
October 3, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Ellis, Thank you very much for your lovely review! Hope you are enjoying your new Whyte :)
MTB Monster Team
Nice shop once inside
Nice shop once inside!
Staff are friendly and stock a good range of products.
Website is in need of some modernisation and updating with all the products they offer.
March 15, 2023
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi, Thank you for your review, we really appreciate it.
We are currently updating our website with accessories that we sell in store and hope to sell a wider range of accessories in store and online going forward :)
MTB Monster Team
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