Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packa... See more
Company replied
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... See more
Company replied
Have ordered my last couple of bikes from a big named online retailer warranty issues have been a nightmare decided to go with somewhere within an hour of where I live this time should the worst happe... See more
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Company details
Written by the company
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contact info
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, United Kingdom
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4.8
Excellent
334 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New bike
The staff were very helpful, keeping me informed with the progress of the sale and providing a quick and efficient service.
January 8, 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
Thank you for taking the time to leave a review. We’re pleased to hear you felt well informed throughout the process.
We hope you enjoy your new bike!
MTB Monster Team
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Great allround experience
Great allround experience, from a great price for my bike, to great communication throughout.
Thanks to the whole team.
January 19, 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
Thanks for your feedback, we’re glad to hear you had a good all-round experience and that the pricing and communication worked well for you. Much appreciated from the whole team.
Enjoy your new bike!
MTB Monster Team
New bike
Just taken delivery of an Orbea Rise ex demo bike. Firstly, price was fantastic and very minor cosmetic damage to wrap. Top class service and delivery with updated communication all the way. Really happy with the bike and will recommend to others
January 15, 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi David,
Thanks for taking the time to leave a review. We’re pleased to hear you’re happy with the bike and that the pricing, condition, and delivery process met expectations. Appreciate the recommendation, and enjoy the Rise.
MTB Monster Team
Monster MTB had a great variety of…
Monster MTB had a great variety of bikes on show, and some very helpful staff
January 10, 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Jonathan,
Thank you for your feedback. We’re glad you found a good selection of bikes and that the team was helpful. We appreciate you taking the time to leave a review.
Hope you are enjoying the Stereo!
MTB Monster Team
My experience with MTB Monster Bikes…
My experience with MTB Monster Bikes was very disappointing. I placed an order based on the company’s claim that the bike I wanted was in stock. However, after completing the purchase, I was later emailed and informed that there was no physical stock available to process my order.
This was frustrating and inconvenient, as the main reason I ordered was because the bike was advertised as being available. Stock accuracy is basic customer service, and being told after the fact that the item isn’t actually available shows poor inventory management and communication.
Overall, this experience has left me very disappointed, and it has reduced my confidence in ordering from MTB Monster Bikes in the future.
January 5, 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for taking the time to leave your review. We’re sorry to hear that this experience did not meet your expectations and appreciate the opportunity to provide some context.
Your order was placed on Saturday the 3rd at 5:35pm, outside of our normal business hours. On Sunday the 4th, we received further correspondence from you requesting to cancel the order, and as a result the order was placed on hold. While that cancellation request was being processed by our team, you called the showroom on Monday the 5th of January to ask for the cancellation to be revoked and the order reinstated.
During this call, you spoke with Hannah who took the time to carefully review the order with you, including confirming sizing and overall suitability, to ensure you were completely happy to proceed. Following this conversation, the cancellation was halted and the order was reinstated into our system that Monday afternoon.
Unfortunately, by the time you confirmed you wished to proceed with the order, the stock position for the original bike had changed. This was communicated to you promptly, along with current availability. We also offered the same model in an alternative colour that was still immediately available, as well as three other suitable options that were all in stock, to ensure you had clear alternatives to consider. We did not receive a response regarding these options, only an instruction to cancel the order, which was processed straight away.
As a business, we take stock accuracy very seriously and do everything in our power to ensure availability information is correct at all times. We carry hundreds of bikes in our physical inventory and also have access to stock from our brand partners. While these circumstances are uncommon, availability changes of this nature can occur with high-demand models, particularly when an order is delayed due to cancellation and reinstatement.
We genuinely regret that the original option was no longer available at the time the order was reinstated and understand how disappointing this was. We are equally disappointed that we were unable to fulfil the order and hope that you have been able to secure the bike elsewhere.
Kind regards,
MTB Monster Team
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Best place to buy a bike
This is my 3rd bike from mtb monster now and there are plenty of reasons why I keep coming back.
Always plenty of advise and guidance on what bike is suitable, communication right throughout the process is superb and the handover when picking up the bike is second to none.
I'd highly recommend mtb monster when purchasing a bike as it is always the best experience. Thankyou
December 22, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Mark,
Thanks for coming back to us again, we really appreciate your continued support. It’s great to hear that the advice, communication, and handover have been consistent across all three bikes. Enjoy the new one!
MTB Monster Team
Reply from MTB Monster (Mountain Bike Shop)
Hi Deborah,
Thanks for the feedback. We appreciate you taking the time to leave a review and are glad you found us responsive. Hope you are enjoying the Wild!
MTB Monster Team
The team at MTB were great
The team at MTB Monster were great, very helpful took the time to show me lots of different bikes and run me through the pros and cons of each.
I was kept informed on progress with my purchase with regular update and my bike turned up earlier than expected.
December 2, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Daniel,
Thanks for taking the time to leave a review. We’re glad the team could help you compare options and keep you informed throughout the process. We hope you enjoy the Amflow, and thanks for choosing MTB Monster!
MTB Monster Team
Reply from MTB Monster (Mountain Bike Shop)
Hi Freddie,
Thanks for the great review! We hope you are enjoying your Trek Slash!
MTB Monster Team
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Great experience from the call I made…
Great experience from the call I made to enquire/place the order to the swift delivery of the bike. Great communication and service all round. Highly recommended.
November 28, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Simon,
Thanks so much for taking the time to share this. We’re really glad to hear the ordering process and delivery went smoothly for you. Clear communication and reliable service are things we work hard on, so it’s great to know they made a difference. Enjoy the Fuel exe, and thanks again for the recommendation.
MTB Monster Team
Excellent service and build.
Efficient ordering, was kept in the loop[ throughout whilst waiting for our bike, the bike arrived early and was build perfectly.
November 28, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Daniel,
Thank you for taking the time to share your experience. We’re delighted to hear the ordering process was smooth and that you felt kept in the loop. It’s great to know your Son's bike arrived ahead of schedule and built exactly as expected. Enjoy your rides!
MTB Monster Team
Great communication from beginning
Great communication from beginning to end, bought a bike through them on a cycle to work scheme,reserved the bike with a deposit so not to lose out, as soon as I had the voucher they processed it, refunded my holding deposit and the bike was with me within 2 working days. Very happy.
November 14, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Daniel,
Thank you for taking the time to leave such detailed feedback. We’re glad the process, from reserving the bike to completing your Cycle to Work voucher, went smoothly for you. It’s great to hear that everything arrived quickly and that you’re happy with your purchase. If you need anything further, we’re always here to help.
MTB Monster Team
Excellent service
Excellent service from demo, placing order to collection. Would highly recommend.
November 24, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Paul,
Thank you for your review. We’re pleased to hear the process from demo to collection went smoothly for you. We appreciate the recommendation, and if you ever need anything further, we’re here to help. The Amflow looks great!
Hope to see you soon for your 6 week check.
MTB Monster Team
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Staff really helpfully
Staff really helpfully, knowledgeable and supportive in making right decision for me.
November 5, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Ian,
Thank you for your feedback. We're glad to hear our team was able to support you and provide the information you needed to make the right choice. If there’s anything else we can help with, just let us know.
We hope to see you soon for your 6 week check!
MTB Monster Team
Excellent customer services and was…
Excellent customer services and was always kept in loop the bike is better than I thought and make a boy happy for Christmas
November 15, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alan,
Thank you for taking the time to share your feedback. We’re really glad to hear you were kept updated throughout the process and that the bike exceeded your expectations. Knowing it’ll help make Christmas special means a lot to us. If you need anything in the future, we’re here to help.
MTB Monster Team
Great setup and friendly helpful staff
Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with no pressure. On collection again any of the bikes operation were explained and a ride around the car park confirmed everything was good. Can highly recommend MTB Monster, staff on hand to help and advise, easy buying options and great price.
November 10, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Mark,
Thanks for taking the time to share such a detailed review. We’re really pleased the viewing, collection, and handover process worked well for you, and that the team were able to answer your questions without any pressure. It’s great to hear you’d recommend us, we appreciate it.
We hope you both enjoy the Fuels!
MTB Monster Team
Second bike from MTB Monster.
Second bike from MTB Monster.
Excellent service ,advice and delivery 👍
Diolch Yn Fawr 😁
November 17, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Nigel,
Thank you for choosing us again, we really appreciate it. Glad to hear the service, advice, and delivery hit the mark.
Diolch yn fawr for the great review!
MTB Monster Team
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Great service and advice
Great service and advice , great products at the right price.
October 27, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Nicholas,
We appreciate you taking the time to share your positive feedback.
It is rewarding to hear that you experienced great service and advice.
We are committed to providing value to our customers, and we look forward to assisting you again in the future.
MTB Monster Team
Mtb Monster 👌
Great communication from the get-go. Service is up there with the best. I'd definitely recommend to anyone that's looking to buy a bike or anything MTB-related.
October 10, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Paul,
Thanks for taking the time to leave a review. We’re really glad to hear you were happy with the communication and service throughout your experience. We appreciate the recommendation and hope you enjoy your new Trek!
MTB Monster Team
Grate staff made it esay though in some…
Grate staff made it esay though in some peddles and the tubeless. What a grate service from start to delivery. Thanks alot to all the staff very professional
October 2, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Tim,
Thanks for your review! We’re really pleased to hear that everything went smoothly and that the team could get your bike set up. We’ll be sure to pass on your feedback to the staff, they’ll be glad to know their efforts made a difference. Enjoy the Whyte!
MTB Monster Team
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