First off MTB Monster were offering an unbeatable price on one of their Cube eMTB's. Communication on the purchase and delivery process was excellent. They were prompt and responsive in answering my q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packa... See more
Company replied
Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with... See more
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Have ordered my last couple of bikes from a big named online retailer warranty issues have been a nightmare decided to go with somewhere within an hour of where I live this time should the worst happe... See more
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Company details
Written by the company
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contact info
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, United Kingdom
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4.8
Excellent
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
MTB monster
MTB monster, have been extremely good throughout my order, have answered any questions and concerns I had and also was extremely helpful with timings and updates, even set up the suspension on the new bike, definitely recommend purchasing a bike from MTB Monster, a really amazing team definitely recommend it!
March 21, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
Thank you very much for the review, we really appreciate it.
It's great to hear you have been happy with the service our team provides!
Hope you enjoy your new bike :)
MTB Monster Team
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Recommended, quick delivery & good prices
I ordered a Powermore 250 battery and cable recently. Dispatch and delivery was very quick and it was the cheapest price I could find with availability. I would recommend them and would use again.
February 27, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alex,
Thanks for leaving us a great review!
Hope you enjoy getting a longer range out of your bike :)
MTB Monster Team
MTB monster were fantastic!
The team at MTB monster were fantastic. Really helpful and responsive, couldn’t fault them! Would definitely buy from them again!
February 12, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Jake,
Thank you for leaving us a 5 star review! We really appreciate your feedback.
Glad to hear you are happy with your new Rise :)
MTB Monster Team
Mondraker chaser
Very helpful with the purchase of my bike and great customer support . Thank you
February 18, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Gareth,
Thanks for the great review!
Hope you enjoy the Chaser :)
MTB Monster Team
These guys have made buying my first…
These guys have made buying my first e-bike a very pleasant experience. Super fast delivery, great communication even after the purchase of the bike. Dom, Georgia & Taylor have all helped with warranty issues and any general questions I’ve had. Very strong company to be buying your bikes from!
February 28, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Conor,
Thank you for leaving us a review!
It's great to hear your feedback on the purchase of your bike and going through the warranty procedure. I'm glad to see the warranty team have managed to get your issue raised and resolved :)
MTB Monster Team
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Go to the right Monster 😀
Please, people, don't get misled by these charlatans. When I asked if they were the original Monster Bike company, as was recommended to me, the first misleading answer was YES. The real answer is NO, the true monster bike company is from Inverness Scotland, these just added some letters to mislead the general public. However, if they had been courteous and helpful, not condescending and utterly rude I would not be writing this.
They were downright arrogant and nearly put me off buying my first electric bike. So so rude as well. If you doubt my credibility, please view my other reports on here. Thankfully I was saved by the real Monster Bike company in Scotland, and yes I know I live way down south but this company did everything for me, they were truly amazing, especially Dan. I now have a cube 800 and enjoy it every day.
January 31, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Andy,
Naturally we are disappointed to read your review and the claims you've made. While we understand how brand confusion can sometimes occur, we must address some significant factual inaccuracies in your account.
Our records show that you contacted us via our website's contact form on February 3rd at 2:22 AM. Specifically, you requested a price match against a deal from 'Monster Bikes,' clearly indicating you were aware we were a different company. Therefore, the assertion that we misled you about our identity is demonstrably false.
We are proud of the business we've built and have no reason to misrepresent ourselves. We value our reputation and the trust of our customers. Furthermore, Hannah, our store owner, recalls having a pleasant conversation with you. We are therefore at a loss as to why you describe the interaction as rude and condescending.
We note that you have left a pattern of one-star reviews for other businesses, and we hope that your future experiences will be more positive.
While we stand by the accuracy of our account, we also want to emphasize our commitment to providing excellent customer service. We strive to ensure all our customers have a positive experience with us. We encourage anyone with concerns to contact us directly so we can address them promptly.
Regards
MTB Monster Team
Thanks guys for all your help and…
Thanks guys for all your help and support in the purchase of my first emtb.
Great communication throughout, and all the info on pickup
Thanks once again,
Andrew Tagg.
February 13, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Andrew,
Thank you very much for leaving us a review! I will pass your comments onto the team :)
Hope you are enjoying the Stereo!
MTB Monster Team
Excellent experience buying from MTB…
Excellent experience buying from MTB Monster. Any queries I had were answered quickly from very knowledgeable people. Placed a deposit for a Santa Cruz Vala for April delivery but recieved an email saying it had arrived early which was a nice surprise. Bike arrived quickly and was packaged very well. Would definitely buy from MTB Monster in the future.
February 11, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Steven,
Thanks for leaving us a great review!
We're glad to hear you were happy with our service and we were able to fulfil your order early :)
Hope you enjoy your Vala and we hope to hear from you again in the future.
MTB Monster Team
Fantastic service
The order process is straightforward forward, the communication is very good from start to finish, they look after you in the shop, from going through the bike setup to putting your bike in the car.
They know there stuff, I will be back to the shop, even though I had some distance to travel.
Well done MTB monster
February 15, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Jon,
Thank you for taking the time to write us a great review!
We' re really glad you were happy with our service start to finish and that you decided to make the trip into store so we could complete your handover with you :)
We hope to see you soon for your 6 week check!
MTB Monster Team
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Warranty not granted
Don’t buy a bike from here, they come with no warranty. My derailleur was pulled by the chain damaging the wheel and the frame after a couple of rides since I bought the bike. It’s a 7k bike. This is the answer I received, bike never been crashed, doesn’t have a single scratch on it “I have been in contact with the SRAM warranty department, Unfortunately on this occasion SRAM are unable to grant your warranty request due to the component being damaged from a crash/impact.”
January 27, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Razvan,
We have received your review and understand that you are disappointed with the outcome. While we sympathise with your position we acknowledge and agree with the stance taken by both SRAM and Mondraker on this occasion.
You contacted us initially on 25th January to say you had taken the bike off a small drop and as a result your mech had snapped and part of it lost as it had gone into the wheel. You ask us to raise the warranty which we did for you. Both SRAM and subsequently Mondraker replied to the claim to say it was a clear impact that had caused the damage and neither of the manufacturers believed it to be manufacturer default. We sent a total of 16 emails to the brands in an attempt to support your warranty claim, however, it was denied by both manufacturers on the same grounds.
We understand this is difficult for you, however, we kindly ask that you do not review our business to say we do not offer warranty. This is not accurate, all of our products come with manufacturer warranty. We do everything we can to support our customers in raising a warranty claim, whether or not warranty is accepted is at the discretion of the manufacturer and not something we have any power over.
We have offered to further investigate the option of crash replacement products but have received no response from you. Of course should you need any further support please get in touch
Kind regards
MTB Monster Team
Great experience buying a new bike
I ordered a bike from MTBMonster with free delivery. The ordering process was very efficient, there was clear communication along the way. Payment was easy with the links provided. Once the bike had been purchased I was kept up to date with the delivery details.
I purchased a brand new model with no discount, but MTBMonster have great deals on bikes and lots of availability.
I would definitely recommend MTBMonster if you are looking for a new bike.
February 7, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Dave,
Thank you for the awesome review and recommendation!
We're glad to hear the purchase process easy for you, this is always a priority for us :)
Hope you enjoy the Amflow
MTB Monster Team
Powerfly
Bought a Trek Powerfly from MTB Monster, and the whole experience has been awesome. Delivery was really fast, and the customer service has been spot on. Even after I got the bike, they’ve been super helpful with any questions or issues, always friendly and quick to respond. Definitely recommend them!
February 11, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Dan,
Thanks very much for the review!
It's great to hear you have had a positive experience with us while purchasing your Trek powerfly.
Don't hesitate to get in touch if you need any advice going forward :)
MTB Monster Team
The best setup bike and packaged I’ve …
The best setup bike and packaged I’ve ever received and the delivery was a two man with excellent communication,all this is what you need when spending a lot of money on a bike but unfortunately from the 5 previous purchases from other firms this is definitely not the case!..will definitely use again for my next bike.
January 27, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Trevor, Thanks for the 5 star review!
We're glad to hear you were happy with your new bike and the set up :)
Hope to hear from you again in the future and that you enjoy the Stereo!
MTB Monster Team
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Quick and easy
Item not in stock quick email and a quick reply to get it ordered. Good info about my delivery arrived when said in perfect condition
January 24, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Chris,
Thankyou for leaving us a review! It's great to hear your bike has arrived with you and is in perfect condition :)
Please do let us know if you need anything going forward, hope you enjoy your new Prime!
MTB Monster Team
Just received a transition ripcord for…
Just received a transition ripcord for my son and I couldn’t be more happy with the service. The bike came quickly within the timescale given. I was kept informed at every step. Would definitely use again and would 100% recommend.
Thank you
January 31, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Bobby,
Thanks very much for the great review! We're glad to hear you have been happy with our service and hope your son likes the bike!
Hope to hear from you in the future :)
MTB Monster Team
Fantastic service
Fantastic service, friendly helpful staff. Kept me updated with delivery date and delivery instructions. 100% recommend using MTB Monster.
January 5, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Stephen,
Thank you for the 5 star review and the recommendation!
It's great to hear you were happy with our service, hope you are enjoying the Amflow :)
MTB Monster Team
Staff were great and friendly
Staff were great and friendly. Massive range of bikes available.
January 18, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Oliver,
Thanks for leaving us a great review. I will pass your comments onto the staff they will appreciate it :)
Hope you are enjoying your bike!
MTB Monster Team
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MTB Monster 5⭐ bike shop
Excellent informed, attentive and friendly customer service. Made me feel like a valued customer. Prices are very competitive. I'll be going to MTB Monster first for future purchases. 5⭐
December 16, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for leaving us an awesome review! It's great to hear you had a positive experience with us and we hope to hear from you in the future :)
Hope you are enjoying the Amflow!
MTB Monster Team
Love the Marin!
Good communication, speedy turnaround, good delivery service, great price. Love the Marin!
January 15, 2025
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Ben,
Thank you for leaving us a great review :)
Glad to hear you are loving the Marin!
MTB Monster Team
Great service
Ordered a new Mondraker Crafty XR from MTB Mondter in December. It took some time to deliver in Guernsey BUT I got it before Christmas
More importantly, their communication was great and I had to complete and personal dimensions forms - height and weight etc. this meant that my bike arrived completely dialed. The Ohlins suspension was set up to such a great extent, I did not have to touch it - I just checked base pressures before riding expecting to make a change. Didn’t need to it was perfect. Did a day at Bike Park Wales and the bike was mint. Really chuffed.
December 20, 2024
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Rheino, Thank you for leaving us an awesome review!
Great news that your bike was delivered in time for Christmas and you have been able to get out on it at Bike Park Wales already! We're glad you were happy with our service and the suspension set up, with no need to make any changes :)
Many happy miles on your new Crafty!
MTB Monster Team
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