Bought in a shop in Maastricht a silver mini bagpack for my daughter - She looks too cute with it. Really nice format/size and materiaal. Ordered via internet a red one as well, however this one had g... See more
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For me a perfect work-backpack. Slim, fits the essentials (notebook, iPad, charging cables, headphone, lunch etc). Quality is also very good. Very happy, that I finally found a bag (that fits my ex... See more
Company replied
There was a little problem with a shipping but I appreciate your quick response I’m very satisfied your product cute and easy to use I want to buy a different color and bigger size next time
Company replied
Long-time fan of your puffer bags! I've been buying them for over a decade now. They're so lightweight and well made, and people never stop asking me where I got them. I love having both mini and regu... See more
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Company details
Information provided by various external sources
Mueslii backpacks, bags, travel goods and accessories, all of the finest quality. Mueslii is 100% designed in Italy. Visit the website to find more!
Contact info
Via Zuara 16, 20146, Milano, Italy
- 00390239445950
- hello@mueslii.com
- mueslii.com
4.6
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Reply from Mueslii
Hello Jan, manny thanks for your nice review! We hope you'll enjoy your new Minimal weekend. Greetings from Milano
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The most pretty backpack
The most pretty backpack for my girl! I love all the designs and the quality you can see is so nice. I've been mueslii costumer since 2014 and I want all the colors for myself lol. Thanks!
August 21, 2026
There was a little problem with a…
There was a little problem with a shipping but I appreciate your quick response
I’m very satisfied your product cute and easy to use
I want to buy a different color and bigger size next time
July 21, 2026
Reply from Mueslii
Hello Nakako, thanks for your nice review! We are happy that you appreciate our Supermini! FìGreetings from Milan
Easy to order and a very quick…
Easy to order and a very quick delivery,
Everything was fine, only the charges for the delivery were a bit to high.
March 10, 2026
Reply from Mueslii
Hello Angelika, many thanks for your nice review! We are sorry about the shipping fees, but it's less than what we pay to the courier.
Next time your order please consider we offer free shipping above a certain amount (for EU countries it's currently 80 euro). Have a great day
Support during the change of delivery…
Support during the change of delivery was just great!
Many thanks again
October 14, 2025
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Reply from Mueslii
Hello Abdellah, glad to hear everything run smoothly with us!
Thanks for your nice review, a warm greeting from Milan
Backpack weight was wrong on the…
Backpack weight was wrong on the website. The backpack was 50% heavier. Mueslii agreed to refund the product, but did not want to cover the shipping cost (20 or 25 euros for a backpack at 80 euros). Although the problem was entirely their responsibility. This is not fair. I'm not buying any product from this company
September 18, 2025
Reply from Mueslii
Hello Jean Marie, thanks for your review, though not exactly positive.
All weight data published on our web site are for reference only, a difference of 100/200 grams is considered acceptable and doesn't imply the product is faulty.
Besides that we are sorry, but we cannot offer free return labels, as we explained you by mail. You are free to return the bag if you are not satisfied, we will immediately refund you the entire price you paid, which might be fair to remind included free shipment from our warehouse.
Regards
Good Quality and fare prices
Company have very good Products.Material and Colours.The Price is good and the Staff as well.Just by and enjoy
August 29, 2025
Reply from Mueslii
Hello Annemie,
thanks for your great review! We are glad that we were able to help... Have a nice day
Highly dissatisfied customer
Your shop shows an estimated delivery time of 2 days. Unfortunately, this is also while the warehouse is obviously closed for public holidays and therefore nothing is being dispatched.
I placed my order on 15 August at
. Your invoice arrived 2 days later and the goods were paid for directly via Paypal.
I have not received a delivery as of 30 September. This is the worst kind of advertising!
August 16, 2025
Reply from Mueslii
Hello Mathias, sorry about the delay in commenting your review, but we had problems logging in our Trustpilot account.
In the meantime your order was delivered (early September, we kept you waiting 2 weeks) and we hope you are satisfied with the products you received.
We always inform our customers (by means of a banner on the top of the page) when our warehouse is closed. We are sorry
ry you didn't see it, we'll make sure to make it more visible next time our warehouse is closed.
Greetings from MIlan
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The product is really good
August 5, 2025
Reply from Mueslii
Hello Federico, thanks for your great review, we are happy to hear that you like our Kamura 3 ways bag!
PS: sorry about the delay in commenting your review, but we had problems logging in our Trustpilot account
Reply from Mueslii
Hello Rosanna, thanks for your great review! We are sure your new Studio Lite will stay with you for long!
Greetings from MIlan
PS: sorry about the delay in commenting your review, but we had problems logging in our Trustpilot account
Bag good, logistics terrible
The bag itself is great. Nicely made, lots of compartments and pockets for organisation, comfortably holds a 15-inch Microsoft Surface Laptop and a Samsung S7FE tablet. The 'secret pocket' on the back is perfect for e-readers.
Delivery was not up to the mark - don't know whether it was the logistics company or Mueslii but the bag was first delivered to a town with the same name but in another country! This is despite the correct address being entered into the order. The customer service team was very reactive though...
June 10, 2025
Reply from Mueslii
Hello Mehuld, thanks for your review!
We are sorry that we kept you waiting so long for your bag, but sometimes things with couriers go wrong and yours was an exceptional case. We had never seen a package shipped to the wrong country, though as you said you had entered the correct address and we has shared the same info with our courier.
Anyway we are happy that you like your new Studio Lite, there's a lot of thought behind it!
Greetings from Milan
Perfect and beautiful bag for Laptop and some office stuff.
Quick shipment. The kamura bag is fantastic. I love it while my office days. Fits perfect for laptop, some papers, moleskine and personal stuff. Nice and friendly customer service.
April 25, 2025
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Perfect 🥰🥰🥰
March 25, 2025
Reply from Mueslii
Hello Aouatef, thanks for your 5 stars review!
We are happy to hear you like your new Minidue backpacks!
Greetings from Milan
reasonable but i think the bag better…
reasonable but i think the bag better have endoskeleton, to maintain its beautiful shape. this backpack isn't that sort of backpack that is aesthetic in ruched shape.
March 13, 2025
Reply from Mueslii
Hello, thanks for your nice review!
We didn't add a frame to this model because we didn't want to make it rigidd.
That choice may have aesthetic advantages but it's not the design we had in mind and it carries a lot of disadvantages .
We hope you'll come to appreciate the flexibility that a lack of a rigid frame gives...
Greetings from Milan
You have an online-shop
You have an online-shop, but it ist very difficult and expensive to send an item back.
Other Shops are much better. I never will use you and your trade mark again!
January 31, 2025
Reply from Mueslii
Hello Michael,
thanks for your review, though it's not a positive one. May we ask you why you are saying it was difficult to send it back?
You sent us an email asking to return the item you had purchased and we confirmed you had every right to do so. Once we got the item back we promptly refunded you, didn't you get a confirmation of that?
I must stress there was no extra cost in returning the item, so I guess you are complaining about the shipping cost you paid. (to a courier) I'm afraid we cannot provide a free international return label because it wouldn't work out for us, but we make it clear in our refund policy (https://www.mueslii.com/policies/refund-policy).
Greetings from Milan
Reply from Mueslii
Hello Camille, thanks for your nice review!
We are happy to hear you like your new RCM metal black.....Greetings from Milan!
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Simply the best!🎒🎒🎒🎒🎒🎒🔝🔝🔝🔝🔝🔝🔝
I’ve already had this backpack, and it lasted me 15 years. What else can I say… simply the best!
January 28, 2025
Reply from Mueslii
Hello Simonetta, thanks for your great review! We hope your new backpack will stay with you for the next 20 years! Have a nice day
Reply from Mueslii
Hello Dennis, thanks for your nice review! We hope you'll be happy with new Minimal weekend backpack. Greetings from MIlan
Great Product & Customer Service!
My order kept being denied by DPD and the Mueslii customer service representative was extremely proactive and helpful via email; ensuring I received my order. I love the backpack I purchased and would highly recommend Mueslii products and customer service.
December 20, 2024
Reply from Mueslii
Hello Megan,
thanks for your great review and for loving our backpack! We are happy that we managed to solve your problem, it's been a pleasure to be of help. Greetings from Milan
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