Mugsocks Reviews 

I’m so happy to support an Australian business. I got two for the price of one. And I ordered them about 2 weeks before I needed them. Customer service was amazing, they use REAL PEOPLE in their chat section not some horrible ai chat bot. They came 4 days before estimated time of arrival, I emailed them because I needed them for an event and they made them so quickly. Ordered them on Sunday and they came the next Friday - that’s only 6 days!??! (delivered to Melbourne)

Excellent product, value for money, preview system and fast delivery, local Brisbane company. Don’t bother going anywhere else! Thanks Mugsocks

Ordered online, arrived very fast. It was exactly what i asked for, amazing quality. I ordered on Monday and received on Wednesday with express post. Will definitely order again.

Poor communication.
Don't trust any of the promises made on the website.
Do not expect the product on time.

Not only is their customer service rude but the quality of the printing is shocking. The actual socks are better quality than some other brands, but the printing is horrendous. My kids faces have weird red circles under their eyes, their skin is white and their heads are so big on the socks. I do not recommend.

I placed my order on Thursday 29 Aug 2024 for two items and express post for delivery after fathers day. The system stated that I would receive a text with mock ups for me to approve.

As I didn't hear from Mugsocks, I tried to get in touch with them via their website on Monday 2nd just to see where my order was at, and if they needed more information from me. No reply.

Tuesday 3rd evening around 4:30-5pm, I tried calling them (I was unable to get through, left a voicemail) and finally left a message on Instagram asking if this is a scam. No reply.

Later on, on Tuesday at 5:33pm I received an automated text with the draft to approve them - I approved them right away.

Then, at 7:02pm I received a sassy response from Ben at Mugsocks simply saying "Hi, we received all your messages, not a scam, I will refund you in full - we did state it will be after Father's Day. Cheers Ben".
I responded to Ben right away to inform him that I did not request a refund, and that I was simply seeking an update - and that I would still love the items. No reply.

The following day (today, Wednesday 4th) at 3:15pm - As I did not receive any clarifications as to whether Ben went ahead and cancelled the order (unrequested) or if he was sending it through, I emailed him again saying "If you've already processed the refund, can I please get a remittance or confirmation of full refund?"
Ben then very promptly cancelled the order "I was under the impression you still wanted the order due to leave tomorrow". Impression? I had no communication from Mugsocks! A simple call or an email would have clarified things!

I am simply exhausted by the whole experience, which was meant to be a cute/funny birthday gift. Ben lacks basic email curtesy, so I can only imagine its an grumpy old man who lacks basic email curtesy or customer service skills. Mugsocks had plenty of opportunities to call and smooth things out, but chose not to.

Their website appears to only be full of 5/5 star reviews, which I can only imagine are false now. I do regret not looking up reviews for Mugsocks in advance, as it appears that others have had similar experience as well.

Horrid customer service by someone called Ben.
Sent an email asking when I would recieve my preview as I had 'same day design preview' and it had been 3 days. Recieved the rudest reply and then was sent an automatic refund without even asking for one.
Would 100% NOT recommend having anything to do with this company.

Have used this site several times, no hitches so far and being able to use PayPal gives great piece of mind. Web site easy to use, they achieve exactly what you ask for in regards to how/ what picture you want. If you are unsure a simple message to them gets it sorted. The see before print is fantastic it allows for last minute changes. The quality is excellent and the socks ...AMAZING! They truly are the best personalised gift you can give that can go on and on giving.

The website was easy to follow and everything appeared to be ok. I reached out to find out when I would receive the preview for approval as the email correspondence stated the 10th with no time…and that’s when the rude, unprofessional, staff person on the sites live chat occurred.

Without even asking for a refund she processed a refund, when I questioned it I was met with child like responses and a very crap attitude. I was in absolute shock at the unprofessionalism of the person I spoke to.

I was told well if you still what the socks you can reorder- I stated to her that I didn’t even ask for my original order to be canceled and she said well you left the chat, when a person mentions refund we give it right away! (Let me put this into context- I sent my initial question and was not expecting a response that quickly admittedly and continued taking care of my sick 7 month old baby) my email stated that I have not received the preview as I was informed and that if I didn’t receive it I would be seeing a refund NOT THAT I WANTED ONE NOW!

This attitude continued for the rest of the chat and then she left with no further resolution.

Will not be recommending this company and will actively ensure I tell people to never order from them.

What a shame was trying to support a Aussie business and was met with that appalling attitude.

Really happy with my socks!! Seller was happy to make changes and was fast to reply.. really does help that they are made in Australia.

Will use again.

I recently purchased some socks for my extended family. The socks turned out great and the family loved them. I found the experience to be quick and easy and had no issues. When I needed changes made it was great to be able to speak to someone locally. Will be using this company again at Christmas time. In

Update: Mugsocks: Stop contacting me. Do NOT contact me again.

In short, I received weird customer service and a bad website experience that led me to review the company, but finding I could only review on the website, and not on facebook, I tried here so other people can inform themselves. I received my socks yes, but my overall experience outweighed the product for me.
I have told them I do not want to interact with them again and they continued to message me. Not ok.

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Their customer service is shocking! Doesn't properly read/understand emails and makes changes without my permission, unprofessional, and there's a whole bunch of issues with their website purchasing. It made me an account when I did not want one. Permission should always be given before this occurs.
Also, they shouldn't provide options that they then ignore or don't receive (e.g. I requested design skip queue -- it is literally an option on their website, but they still put me on the queue delaying my order-- it was sent later than specified. I don't care that the postal system was on time-- I care about when the company will post it out). This is a bug. I totally get they're a newer website and working out flaws but just trying to talk to them was like talking to a brick wall because they initially removed my Express (not free) shipping. When I replied that I never asked for that, they never responded leaving me in the dark. Yes it was sent by Express in the end, and I received my item, but the customer service had me reeling. Responding once to an email is not the same as following up to my concerns. They may have reinstated the Express shipping option but they never (initially!) contacted me to apologise for the mess up or to let me know they had misunderstood and had reinstated it. I'm sorry but this isn't Customer Service. If they had actually listened instead of listing the reasons why they think I'm wrong it would be totally different.