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Mulberry Homes Reviews 

432
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and knowledgeable site managers who consistently make the entire home-buying journey feel smooth and entirely stress-free. Buyers often mention that communication remains truly outstanding throughout the process and that personnel consistently go above and beyond to assist with every request. However, some customers also noted frustrating issues with poor finish quality, messy surroundings, and long delays in resolving various property snags. A few reviewers felt that post-purchase customer care was entirely lacking and experienced ongoing difficulties trying to get tradespeople to fix persistent problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness and dedication of... See more

Service

Reviewers highlight positive aspects of service, frequently praising the sales team and site staff for being... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of deeply contrasting experiences... See more

Quality

Customers had negative experiences with quality, frequently highlighting numerous construction defects and a... See more

Location

Customers consistently note ambiguous experiences with location, expressing appreciation for stunning country... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales team at Whissendine (Helen) were very helpful and supportive throughout the buying process, checking in with us and answering any queries promptly and clearly. Since moving in, there have b... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic. Mulberry Homes couldn’t have done more to support us through the buying process. Jonathan at the Badwell Ash site went over and above to guide us through the whole process. Afte... See more

Company replied

Rated 5 out of 5 stars

We have recently bought our first home with Mulberry Homes and the whole process has been smooth, stress-free, and they genuinely had our best interest at heart. Faye and Karen were just amazing... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Mulberry Homes. Rabia has been great from the start and her support has been brilliant in getting us into our new home. Moved in Monday and Rabia, Steve and George... See more

Company replied


Company details

  1. Real Estate Developer
  2. also in
  3. Construction Company

Written by the company

From carefully chosen locations and thoughtfully selected materials to our architecture and interior specifications, every detail is considered with care. We create distinctive developments that are designed to create a true sense of community where people can live, grow and thrive. Every Mulberry Home is thoughtfully designed, expertly built and finished to the highest standards of craftsmanship and quality.

Enjoy a 2-year warranty with Mulberry Homes.

Your Mulberry Home is protected with our 2-year warranty, giving you added peace of mind from day one.

Your Mulberry Home is protected with our 2-year warranty, giving you added peace of mind from day one.
Every Mulberry Home comes with a 2-year customer care warranty, giving you added peace of mind from the day you move in. If you experience any issues during this time, our friendly and dedicated Customer Care team is on hand to help, ensuring any issues are resolved promptly and professionally.

Contact info

5% Deposit Contribution On Select Homes

5% Deposit Contribution On Selected Homes This September

4.3

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(432)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with the repair work…

Really happy with the repair work carried out by Gavin in our property in Clifton Gardens. Highly professional, thorough and friendly, nothing was too much trouble. Gavin represents Mulberry extremely well.

May 21, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Jeff,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Truly amazing!

Everyone that I have had the pleasure of coming into contact with at Mulberry have been nothing short of amazing, warm, understanding and responsive. I am totally delighted with my new home, I simply can’t thank you all enough! Keep up the great work! You don’t just build houses, you change lives! I particularly want to acknowledge George, Karen, Faye and Amanda, all of whom have been particularly awesome, so grateful to you all!

May 21, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Karen,

Thank you so much for your wonderful 5-star review!

I will pass your fantastic feedback onto George, Karen, Faye and Amanda.

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Excellent Service from Gavin at Mulberry Homes

I recently had the pleasure of having Gavin from Mulberry Homes visit my property to replace and fix my en-suite shower enclosure. From start to finish, Gavin was extremely professional, courteous, and clearly takes great pride in his work. He not only did a fantastic job with the shower but also ensured everything was left clean and tidy throughout the process. It’s rare to find such attention to detail and respect for someone’s home. A big thank you to Gavin—top-quality service that I’d highly recommend!

May 16, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Sarah,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

A huge thank you to Jo and Kelly at…

A huge thank you to Jo and Kelly at Ravensden Park! They were super friendly and knowledgeable. They went above and beyond to find out the details we needed. We will be waiting for the 5 beds! Also the show homes are beautiful.

May 17, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Kerrie,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jo and Kelly!

We really appreciate you taking the time to share your experience and I hope you will reserve a house with us very soon.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We are in the process of buying our new…

We are in the process of buying our new Mulberry home in Kelvedon Rise. We cannot thank Francesca enough for her professionalism, helpfulness and friendliness with our experience so far. Nothing has been to much trouble always getting back to us quickly and efficiently with answers to our questions. So far we’ve have had a great experience.
Ron & Sharon Priest

April 18, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Sharon & Ron,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Francesca!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Helen and Brad at Ravensden offices in Bedford

Helen at Ravensden offices in Bedford is an absolutely professional, knowledgeable and respectfully an asset to Mulberry Homes, From start to finish, Helen's interactions with the chain was meticulous and Helen's passion and beautiful personality shone through on every interaction with the legal team and ourselves. A huge thank you to Helen for helping us buy our dream home despite all the many challenges we encountered, we sincerely could not have done this without your support. After care with Brad, the site manager was also superb. Brad, you are indeed a highly experienced and extremely helpful manager, and once again, after we moved in, knowing that you are so spot on with your work, made all the difference as we settled into our new home. Dealing with snags were not an issue for you and they were actioned speedily. Thank you for this too Brad
Thank you so much Helen and Brad
Jacky and Andrew

May 14, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Jacky,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Brad and Helen!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

The Meadows, Felsted

Jodie at The Meadows in Felsted has been so helpful and patient with us as we reserved our home and made our choices. She has kept us up to date with any news, explained next steps and given us all the information we’ve needed to make our decisions. Thank you to Jodie for all of her support so far!

May 11, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Anna,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jodie!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Above and beyond …

Thanks to Gavin who always takes the time to listen to my snagging concerns.Thanks also for your precise and professional workmanship .sorry for the delay in leaving this review,better late than never

January 3, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Mrs Alston,

Thank you so much for your lovely 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Mulberry Homes…

We bought our house from Mulberry Homes in 2018.

We did encounter some issues which were quickly dealt with by Stacey Clarke.

She always came back to us with progress and a plan of action.

Since then Stacey has helped with advice and guidance as and when required.

We cannot praise Stacey enough as she has always been reliable, professional, friendly and honest.

She is a credit to Mulberry Homes.

March 8, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Lynne,

Thank you so much for leaving me a 5* review.

I really appreciate your comments and I'm so glad I've been able to help you over the years!

It's been great getting to know you and Dennis.

Wishing you many happy years in your home.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Great experience

Great experience, Graham was especially helpful from the very start of the process to the actual move in day and beyond. He couldn't have been more helpful.

February 27, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Jon,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Graham!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Big thanks to Gavin for replacing the…

Big thanks to Gavin for replacing the shower tray, new tiling and the painting and decorating of the en-suite.
The workmanship was great and he’s a friendly, helpful professional.

April 25, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Donna,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

First Class service

Thanks to Gavin who has helped resolved snagging at the Mulberry development at Braintree. He is friendly, polite, professional and extremely competent. Thanks Gavin. You are actually a 10 Star ⭐

April 30, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Michael,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

I visited the Dog Walk event at…

I visited the Dog Walk event at Ravensden Park on Saturday the 26th of April. It was brilliantly organised by Ellie Duval…A perfect opportunity to speak to current home owners on the development and also be able to see the gorgeous surrounding countryside. I would recommend searching events Mulberry are holding and visit one if you're interested in their beautiful homes.

April 26, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Hitts G,

Thank you so much for your wonderful 5-star review!

I'm so glad you enjoyed the dog walk and agree it was well organised by Ellie.

We really appreciate you taking the time to share your experience.

We hope to see you at another event soon!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Wonderful day with Mulberry Homes

We had a wonderful day today at the Mulberry Home Doggie day, organised by Ellie. It was a great event, lots of guests arrived and had a wonderful walk through the country side. They also had a very knowledgeable dog trainer. Excellent coffee van at the finish line ! We were so impressed with the location and beautiful views. Ellie introduced us to to the sales lady and we are very interested in buying a gorgeous home from Mulberry!. Can't recommend them enough.

April 26, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Lisa,

Thank you so much for your fab 5-star review!

I'm so glad you enjoyed the dog walk and agree it was well organised by Ellie.

We really appreciate you taking the time to share your experience.

We hope to see you at another event soon!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Kelvedon Rise

We recently moved into our Mulberry Homes house and everything has been great! The process from when we found our home was smooth from choosing our specifications for the house to the deadlines being met and we are very happy with our new home. I want to thank Francesca for her support throughout the whole process, very informative and was always there to answer any questions we had. Even through our exchanging process Francesca was with us the whole way and provided us with all we needed to know. Since moving in the site Team & manager Ash have been helpful and nothing is too much so thank you we really appreciate that!

Maddie & Tom

April 26, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Consumer,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Francesca.

We really appreciate you taking the time to share your experience.

We really hope you will be happy in your new home!

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Gavin from Mulberry came to fix some…

Gavin from Mulberry came to fix some cracking on the stairs calking (shrinkage, perfectly normal in a new build) and did a fantastic job, really excellent finish and was super helpful and informative. I know a lot of housebuilding companies can be pretty nightmarish with new builds but have not found Mulberry to be so at all.

April 22, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Justin,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We are looking towards a house move…

We are looking towards a house move this summer and we called into the new Whissendine site on Easter Sunday. We didn’t have an appointment but Helen went to considerable trouble to guide us through the many options and to show us around one of their available houses. Great service and would highly recommend. Site was very well set out in a beautiful part of Rutland.

April 20, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Steve,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Helen!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We moved into our lovely new home in August 2024

We moved into our lovely new home in August 2024 but we had been in touch with their Sales team for almost a year before that, Helen in particular has been tremendous, very helpful and has tried really hard to support us through the whole buying process. It has been a pleasure to work with Helen. Brad and Alfie from the build team were excellent in getting the very small number snags resolved during the first couple of months until we were handed over to Lucy in the Customer Care team who carried on the tradition of being as helpful as possible.

The house itself is very well constructed from high quality materials. The build level is outstanding.

April 14, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Steve,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Helen, Brad, Alfie & Lucy.

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Great customer service!

We recently moved into our new home with Mulberry Homes, and the experience has been nothing short of amazing! Karen and Faye, in particular, went above and beyond to ensure everything went smoothly. They were instrumental in helping us meet the Stamp Duty Land Tax (SDLT) deadline, even stepping in to resolve issues when our solicitors made mistakes. Their professionalism and dedication truly made a stressful process much easier.

Even after the move, the aftercare service has been exceptional. Any concerns we've had have been addressed promptly and efficiently. We can't thank Karen, Faye, and the Mulberry Homes team enough for their support throughout this journey. Highly recommended!

March 31, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Kenroy,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Karen & Faye.

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We would like to thank Francesca

We would like to thank Francesca, Sam & Ash and the rest of the Mulberry Team for all their help it has been a truly positive experience.

Nothing has been too much trouble and the whole process has been smooth sailing from the first viewing.

We would definitely recommend mulberry homes and thank you for helping us along with purchasing our first house.

Joe & Olivia

April 9, 2025
Unprompted review
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Reply from Mulberry Homes

Dear Joe & Olivia,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Francesca, Sam & Ash.

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

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