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Mumford & Wood Reviews 4

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TrustScore 4 out of 5

3.9

Window Supplier
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Company details

  1. Window Supplier
  2. Door Manufacturer
  3. Door Supplier
  4. Manufacturer
  5. Window Installation Service

Written by the company

Mumford & Wood design and manufacture Britain's Finest Timber Windows and Doors across the UK for luxury residential and commercial projects. We have worked alongside architects, contractors and homeowners for 70 years, offering quality workmanship, surveying, designing, manufacturing and installation. Our products include Timber Sash Windows, Casement Windows, Entrance Doors, French Doors, Roof Lanterns and more.

Contact info

3.9

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Really good customer service.

We had windows and doors fitted two years ago. All fitted and look great. I had to contact the company a few weeks ago regarding adjustments to the doors. They sent me instructions on how to adjust them. And have also booked in an engineer to attend. Great service considering the property is 350 miles from their office and factory.
I had to contact them again today regarding replacement keys. All sorted in one short phone call. Really good customer care, why can't more companies behave this way.

June 4, 2025
Unprompted review
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Reply from Mumford & Wood

Hi Graham, thank you so much for your review, we are so pleased that you had a great customer service experience with us.

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Rated 5 out of 5 stars

Superb quality and efficient installation.

The windows and doors we had replaced are of excellent quality. They look superb and they feel very substantial. The locking arrangements are very positive.
The installation team were efficient and friendly and took great care with the finishing touches.

October 30, 2024
Unprompted review
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Reply from Mumford & Wood

Dear Peter, We are glad you are impressed with the quality of your new products and had a great experience with our installation team. We take great pride in our work, and it's lovely to hear such great feedback. Thank you for taking the time to write a review.

Rated 5 out of 5 stars

New windows

New windows beautifully crafted. The team very pleasant to do business with throughout the process.

November 16, 2024
Unprompted review
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Reply from Mumford & Wood

Dear Andrew, thank you for your review. We are so pleased that you love your new windows and had a great customer experience.

Rated 3 out of 5 stars

Marked glass

The glass of all windows had horizontal lines across them . They then replaced them all only to have a fuzzy foggy line down the middle of each one. They said they meet their factory standards. It’s a shame they don’t meet the customers standards. Avoid using . The frames are good but the glass is poor .

August 30, 2023
Unprompted review
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Reply from Mumford & Wood

Dear Susan,
Thank you for your review.

We originally installed your products in 2015 with no issue.
In 2017 you contacted us when you believed that streaks had appeared in the glass. We agreed to replace the glass for you free of charge in 2017, 2019 and also 2020.

Upon inspection, our engineer could not see the streaks that you referred to and confirmed that none of the units had failed to meet all current standards. We also asked our glass supplier to visit and check that all double-glazed units met GGF guidelines. It was confirmed on-site that the double-glazed units installed conform to all current regulations.

Despite this, Mumford & Wood still offered to reglaze the products for you free of charge, but unfortunately, you declined.

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