MuscleSquad Reviews 6,198

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, robust build, and premium feel, often highlighting their durability and effectiveness for various workouts. Many people also commend the efficient delivery service and the overall positive experience of dealing with the company. The customer service is frequently described as excellent, with prompt and helpful responses to inquiries. However, some customers experienced issues with delivery providers, noting delays or damaged items upon arrival. A few reviewers also mentioned specific product design concerns, such as wobbly knee pads on certain equipment or awkward placement of storage poles. There were also isolated reports of product lines being discontinued, making it impossible to get replacement parts or upgrades for recently purchased equipment.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and solid build of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Service

People report positive experiences with service. Customers consistently praise the great service, from... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant! Great customer service emailed me back ontime and asnwered all my questions. I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself... See more

Company replied

Rated 5 out of 5 stars

Recently purchased the Phase 4 multi squat rack with smiths - great assistance from the whole team. I visited the show room at Preston and received great help from Carl. Product delivered as promise... See more

Company replied

Rated 5 out of 5 stars

Excellent piece of equipment!!! I was fed up of waiting around in the gym to use certain equipment so I decided to convert my garage into a home gym instead. So I shopped around for a functional train... See more

Company replied

Rated 5 out of 5 stars

The Muscle Squad dual action pulley cable machine…. Is literally the best piece of kit I have ever bought. No question. I can now train my entire body from my garage and have cancelled my gym m... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Sporting Goods Store

About MuscleSquad

Written by the company

MuscleSquad Logo

Home & Commercial Gym Equipment

MuscleSquad was established in 2017 with the goal of developing market-leading equipment at fiercely competitive prices. From our beginnings in the home gym community, we've gone on to become one of the UK's most trusted fitness equipment suppliers, with professional sports teams, athletes and home gym guru's across the country choosing MuscleSquad.

What we're known for

Dumbbells Kettlebells Squat Racks Package Deals Gym Flooring Benches

Why choose MuscleSquad?

Quality
We take quality very seriously and vigorously test our prototypes before approving a new product. if it doesn't meet our standards, we don't sell it.

Service
Our expert support team regularly earns praise here on Trustpilot and are well-versed in matching customers with the perfect piece of equipment. Whether it's before you buy or after, we'll be with you every step of the way.

Reliable
We've built gyms for personal training studios, professional football teams, corporate offices and more. When we work with a partner to complete a project, it always has our full attention.

Value
We want to make sure that high-quality, reliable kit is available to everyone, which is why we regularly review our pricing so that we can offer the most competitive deals possible.

Community
When you buy from us, you become part of our Squad and benefit from regular training emails, workout guides and other content from our team of fitness experts. After all, buying the right kit is only half the battle; the rest is all consistency!

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Unbelievable quality

Fast service, fast response to all questions, unbelievable quality, more then happy with my purchase

August 22, 2025
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Reply from MuscleSquad

Hi Craig,

Thank you so much for your kind words! We’re really pleased to hear you’re happy with the service and the quality of your purchase. Your feedback means a lot to us and we truly appreciate you taking the time to share it.

We hope you continue to enjoy your new Multi-Functional Trainer, and if you ever need anything else, we’re always here to help.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Equipment arrived on time and is of…

Equipment arrived on time and is of good quality. I wish I’d ordered my bench from you too.

August 4, 2025
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Reply from MuscleSquad

Hi Mark,

We're so pleased to hear you love your new hex dumbbell set, keep up the great work.

If you need anything from us in the future drop us a message 💪

Many thanks,
MuscleSquad

Rated 4 out of 5 stars

Purchased some exercise bands

Purchased some exercise bands. Wasn't quite sure which ones to purchase as the ones I had previously (purchased on Amazon) had snapped so I wanted a good quality but similar stretch and the weights seem to vary on different brands. The ones I eventually bought were perfect and b happy either way them them. Fingers crossed they will last

August 15, 2025
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Reply from MuscleSquad

Hi Jane,

We're so pleased to hear you love your new resistance band set, we hope they are a great addition to your home workouts.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

The Phase 2 Jammer Arms

The Phase 2 Jammer Arms are my 2nd purchase from MUSCLESQUAD. I bought a Phase 2 Half-rack with Lat Pulldown back in February and I am still so happy with it. It is still absolutely rock solid and fueling my workouts at home perfectly. The Phase 2 Jammer Arms were to go with the rack and they are a game changer as far as workout options go. Great equipment from a great company, no doubt I will purchase more in the near future, 5 STARS

August 13, 2025
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Reply from MuscleSquad

Hi Martin,

Thank you so much for your fantastic review!

We’re thrilled to hear how much you’re enjoying your Phase 2 Quarter Rack and that the Jammer Arms have taken your workouts to the next level. It’s great to know our equipment is helping you get the most out of your training at home.

We really appreciate your continued support and can’t wait to be part of your next upgrade.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Multifunction trainer (2025 model)

I bought the multifunctional trainer to upgrade the quarter rack I had picked up from FB MP (also MuscleSquad). As Milton Keynes was only an hour away it seemed logical to visit and have a good look. I ordered it whilst there and it was delivered a week or so later. Well packaged in a crate, each part was individually bubble wrapped and then covered in a large blanket. I found it straightforward to assemble on my own - all the bolts lined up nicely (loose fit before final tightening). I contacted the showroom a couple of times and found them helpful - sending me short video clips of the bits I was unsure of. I added the 2:1 conversion to both stacks (I’m very much a beginner weight wise) and am very happy with my purchase and am still exploring its potential. I doubt I will outgrow it. I’d recommend it for quality and MuscleSquad for their backup.

July 28, 2025
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Reply from MuscleSquad

Hi Ian,

Thank you so much for taking the time to share such a detailed review!

We’re delighted to hear that the multifunctional trainer has been a great upgrade for you and that the assembly process went smoothly. It’s fantastic that our team could support you with video guidance, and we’re glad the 2:1 conversion is working well for your training. We’re confident the trainer will continue to support your progress for years to come, and it means a lot that you’d recommend both the product and our service.

Enjoy exploring all its potential — and thank you again for being a part of the Squad.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Phase 4 Rack with Smith Machine

Purchased the Phase 4 rack with smith machine after a lot of market research. Decided on Musclesquad after seeing demonstration videos online and phoning to speak to someone to get information and pricing. This was an expensive purchase and wanting to get it right, well I have to say I did get it right. Completed my purchase and delivered to Northern Ireland in 5days on one pallet. Everything well packaged and clear instructions on assembly. The quality of this product is second to none, very impressed with both the build and finish of this rack. Thought it was impressive on online video but was even better when I actual seen it. Only downside would be that it only comes with 2 standard cable handles. However, If you are thinking of this Phase 4 rack i would say without a doubt, go for it! 5STARS, FANTASTIC!

August 8, 2025
Unprompted review
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Reply from MuscleSquad

Hi James,

Thank you so much for taking the time to leave such a detailed review! We’re delighted to hear that the Phase 4 Rack with Smith Machine has lived up to your expectations and that you’re impressed with the quality, finish, and overall build. It’s great to know our demonstration videos and team were helpful in making your decision, and we’re especially pleased that delivery and assembly went smoothly.

We really appreciate your feedback regarding the cable handles – it’s something we’ll keep in mind as we continue to improve our products and packages.

Enjoy your new setup, and thank you again for your kind words and 5-star recommendation!

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Very good

Good products at very competitive prices
Quick delivery. With in 3 days of ordering.
100% from me

August 8, 2025
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Reply from MuscleSquad

Hi Martyn,

We're so pleased to hear you had an overall great service from us!

Enjoy your new dumbbells 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

advanced multifunction trainer

Really pleased with my Advanced Multifunctional Trainer. From my initial WhatsApp video call (where I was able to show my available gym space) to discuss my requirements, and budget, gain advice on which equipment would suit my situation. To delivery and installation (the team are brilliant, punctual, polite, tidied up after completing task) I cannot recomment MuscleSquad enough, they go the extra mile for you.
On to the product, I spent a little more than I intended but it is well worth it to have the 2:1 ratio cables as well as the 1:1 makes a difference.. The build quality is superb. All the moving parts are smooth and easy. There is more than enough weight on the 3 stacks, for even serious lifters. I have spent a month using the trainer before writing a review just to make sure. MuscleSquad now offer an installation service I would recommend this if it comes in your budget. The two gentlemen were excellent and built it in 5hrs ( i am not particularly mechanically minded but i have built Leg Press/Hacksquat and Leg ext/curl Pecdec/rear delt flye, and my previous plate loaded multifunction cable machine), It would have taken me days to do this. Not sure I would have done it right! Hope this helps

August 16, 2025
Unprompted review
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Reply from MuscleSquad

Hi Nick,

Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that your experience from the initial video call and advice through to delivery and installation was such a positive one. It’s great to know the Advanced Multifunctional Trainer has lived up to your expectations and that the build quality, cable ratios, and smooth operation are making a real difference to your training.

We’ll be sure to pass on your kind words to our installation team, they’ll be thrilled to know their hard work is appreciated.

Enjoy your new setup, and we’re always here if you need any further support or advice.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great product and really fast delivery…

Great product and really fast delivery of items

August 7, 2025
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Reply from MuscleSquad

Hi Lee,

We're so pleased to hear you love your dumbbell set and receieved a quick delivery!

Keep up the great work 💪

Many thanks,
Sharna

Rated 5 out of 5 stars

Excellent piece of equipment

Excellent piece of equipment. All in good packaging and condition.

August 6, 2025
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Reply from MuscleSquad

Hi Mandeep,

Thank you for taking the time to leave us a review.

We're so pleased to hear you love your new adjustable dumbbells!

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery and happy with the dumb bells

August 5, 2025
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Reply from MuscleSquad

Hi Yvonne,

We're so pleased to hear you love your new dumbbells and found it easy to order from us!

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Team was great

Team was great, visited the showroom in Preston to look at a phase 4 machine. Was showed around and explained everything. Didn’t end up buying until 7 weeks later but service was very good.

August 4, 2025
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Reply from MuscleSquad

Hi Dale,

We're so pleased to hear you had a great overall service including your showroom visit to our Preston studio! We hope you love your new home gym set-up 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great service

Excellent service and very competitive prices.
Definitely recommend.

July 28, 2025
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Reply from MuscleSquad

Hi Joe,

We're so pleased to hear you received a competitive price on your order and received a good service!

Keep up with the good work 😀

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Equipment

Fast service from this company.
Replied fast on emails.
Was always ready to help.
Equipment very good quality
Gift for husband ,he is very happy.

July 25, 2025
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Reply from MuscleSquad

Hi Sue,

Thank you for leaving us a review!

Glad to hear our team was able to help you with your order.

We hope your husband enjoys the gift 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Fast delivery

Fast delivery

The product came well packaged and as described.

Thanks.

July 24, 2025
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Reply from MuscleSquad

Hi AP,

Thank you for taking the time to leave us a review!

It's good hear that you received fast delivery for your order.

Enjoy the workouts 😀

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great service and equipment

Great service and equipment

July 24, 2025
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Reply from MuscleSquad

Hi John,

Thank you for taking the time to leave us a review.

We're so pleased to hear that you had a great overall service and love your new bench.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Speak to Sharna for great customer service and advice

I was looking to build a small power rack setup in my conservatory to start my home gym journey. I’d done a bit of online research and shopping around, and found my way to Musclesquad website. At first I reached out via the online chat and ended up connected with Sharna via email. Sharna was absolutely fantastic form the first moment, she helped guide me to their Phase 2 folding power rack, which was absolutely perfect for my limited space. We then built up a complete package including weight plates, barbell, etc. The great part was that Sharna wasn’t trying to sell me the most expensive kit, she guided me to what I needed and helped keep to a very reasonable budget. To top it off Sharna helped secure me a little extra discount and an upgraded weight bench. Post order the kit arrived earlier than planned, great communication, well packaged and the delivery driver was super helpful squeezing the pallet carefully into our garage. The kit was all really great quality and incredible value for money. I’ve already been back and purchased a few extra items. I highly recommend Musclesquad, and definitely suggest you reach out to Sharna if you are starting your home gym journey and want good quality help and advice and just great customer service. Thank you Sharna. Liam :)

June 30, 2025
Unprompted review
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Reply from MuscleSquad

Hi Liam,

Thank you so much for your incredible review! It was an absolute pleasure helping you get started on your home gym journey, and I’m so glad the Phase 2 folding power rack turned out to be the perfect fit for your space.

I really appreciate your kind words it means a lot to know you felt supported, not sold to, and that we could build the right setup within your budget. I’m also thrilled to hear the delivery went smoothly and that you’re happy with the quality and value of the equipment!

Wishing you all the best as you continue building your gym, don’t hesitate to reach out if you need anything else.

Many thanks,
Sharna

Rated 1 out of 5 stars

Arrived....

Sent to wrong address, finally resolved.

July 25, 2025
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Reply from MuscleSquad

Hi Simon,

Thank you for your feedback, and we're very sorry to hear about your initial experience.

After looking into this, we found that the original delivery issue was due to an incorrect postcode being provided at checkout. However, we completely understand how frustrating this must have been and are pleased to confirm that we’ve sent out a replacement order to the correct address free of charge, which has now been successfully delivered.

We hope you're happy with your order and that this helps turn your experience around. If there’s anything else we can do, please don’t hesitate to get in touch.

MuscleSquad

Rated 5 out of 5 stars

Jammer Arms

I recently purchased the Phase 2 Jammer arms. These have made a big difference to my training. Being an older guy, safety is of up most importance to me. These have allowed me to do bench press, shoulder press etc in complete confidence. Big shout out to Muscle squad who kept me informed right through from purchase to delivery. Well pleased. 👍

July 24, 2025
Unprompted review
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Reply from MuscleSquad

Hi Matt,

Thank you for leaving us a review.

We are happy to hear that you enjoying your new jammers and already making the most out of them.

Keep up with the great workouts 😀

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Overall, great experience.

Good comms. Good service. Good price. Overall, great experience.

July 15, 2025
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Reply from MuscleSquad

Hi Cathy,

Thank you for leaving us a review.

We are pleased you had a good experience throughout your order!

Enjoy the workouts 😀

Many thanks,
MuscleSquad

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