Music Gateway Reviews 

The company offers a good service for artists, a lot of useful components in one place.

I was particularly impressed by the aftercare support by Sophie, she really helped me out on the technical side and was personable throughout.

Signed up for a free musicgateway account in 2024 and planned to check out the possibilities later. I had to enter credit-card, but they promised to use it only as kind of identification / anti-fraud.

In March 2025 suddenly I noticed musicgateway had debited by credit card without any notice to me. Asking the support they told me they changed their plans removing free-plans - without any notice to me nor to decide if I want to change into paid-plan.

I asked the support for refund multiple times - no reaction! Obviously they are only looking for quick money and have no scruples risking credit-card frauding. I've never signed up nor agreed to paid plan nor to use my credit-card for this.

Also there is nowhere an invoice for the debit that music-gateway made. Neither the login nor support provided a valid invoice to me for my company!

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Answer to reply of musicgateway from May 13th 2025

1.) I never agreed to a paid subscription plan (signed up for free plan) which has then been changed without notice to me.

2.) I've already asked for invoice. Its nowhere in account (which I had to close to avoid further costs). All mails and asking for invoice where never answered.

3.) I already requested for refund by e-mail to support@music***way.com and also by web-form for refunds.

They have never been answered nor there where any other reaction.

4.) I see hundreds of users being left with similar credit card usage without their notice here on trustpilot.com and google maps user feedback to MusicGateway.com.

I can only advise to all users being scammed like this to file a complaint with the police and charge back the credit card!

We have been working with Music Gateway for just about a year now and they have proved to be a great team and they have really helped us navigate our way around music promotion and distribution. They are knowledgeable and supportive and we also now get very helpful post campaign statistics to help us improve and refine the strategy for future releases. We look forward to our continued collaboration over the coming months!

We recently worked with MG on a Spotify Promotion Campaign and we are super happy with the results. To the point where we have decided to move our distribution over to them as well as working with them on much bigger campaigns for the near future. Great Communication and Customer Service

Sam Loughlin was extremely helpful, informative, patient, and knowledgeable. I was grateful to have him as a support person.

DO NOT USE MUSIC GATEWAY!! If you're willing to pay you should be okay, but the company is very scammy by nature, My account got automatically upgraded to a paid account when I didn't ask for that just because they decided to stop free account so they then get loads of money from people who have forgotten they have a free account and don't see the email. When I tried contacting them I got an automated response saying we no longer use this support email, so the only option was an Ai chat bot. This company is money grabbing and cares very little for customer respect, trust and service.

I've been working with Sam Loughlin on clearing songs for my feature since 2023. He has met every challenge that we encountered with solutions and a positive attitude and worked hard to make sure we ended up with the pieces we wanted, and has remained helpful and responsive as small questions come up as we prep the film for distribution. My only regret is not hiring him earlier!

Great company, great people and great communication.

After signing up to their website to see what Music Gateway had to offer ahead of an EP release, I quickly realised their services were not for me. I only signed into the account once, and that was in 2023. Fast forward two years later, and they “upgraded” my free account to a premium account, which in turn charged me £25. When emailing them to ask for a refund, I assumed it was just a mistake on their part. They explained they no longer offer a free service and that they had emailed me explaining the upgrade was opt-out only; meaning if I didn’t delete my account, they would assume that they could take £25 off me. I did not receive that email nor did I consent or need the service.

The decent and honest way to remove the free service would be to suspend all the features of their service until the customer decided on the upgrade to the paid-for service.

However, the route they chose is completely unethical, possibly illegal, and seems to me like they were looking to make a quick buck off their pool of customers. They refused a refund under the grounds that this practice was stated in their Ts&Cs. My bank has blocked them and will be investigating further.

Furthermore, I cannot access my account to cancel my account due to a pop-up requirement asking me to link my artist page to my profile, which is a prerequisite to be able to use their site. I don’t have an artist account to link it to. So they seemingly have made it impossible for me to be able to delete the account. They provided a support email; however, when you email that, they say that particular inbox is not monitored and that I should use their AI customer service bot, Luna. The BOT is only accessible via their website, which, as I said above, is inaccessible to me.

Looking at Trustpilot, Facebook, and Google reviews, it seems that I am one of possibly 100s of people who have lost money over this.

To those people who check these reviews before signing up for a service, consider this. Do you really want to work with a company that would do something like this?

Guys ran a great promo campaign, great to work with such professionals and would highly recommend

Absolute scam! I tried this for one time last year in July for a free master. It didn't work and I didn't end up with the master. I cancelled and never used the website again. 8 months later in mid March, after not even logging into my account and having no correspondence with me at all, £17 is taken (stolen) from my account. I check my emails to find one from Music Gateway saying that they're cancelling their free model and moving me onto a paid model (which I did not consent to). Then they will start charging me if I didn't reply to the email. Surely, this isn't legal? I did not even see the email and with no confirmation from my end, they took the money from my account using my bank details I signed up to their free offer for (which I cancelled right away). Do not trust this company, it seems like a clear breach of data protection, using my bank details to charge me for something I did not consent to. A completely unethical company and I will be spreading the word to all of my music contacts and social media about this. I am absolutely disgusted at this company's practice. Please, do not even try this thieving company.

They say to contact their support but then deny your refund saying that they sent the initial email (that they did not receive confirmation from). Absolute thieves!

**Update - This company most definitely do take money without prior consent, just read the other reviews. Music Gateway don't seem to understand that what they did was wrong. Avoid like the plague!

I met with Lee Graves regarding my new account. Lee was extraordinarily knowledgeable and helpful in explaining key features of MusicGateway and how to implement them for my artists. I am ecstatic about this new partnership.

I used to have a free account with Music Gateway and quite enjoyed the platform in the beginning.

However, I haven't used it for two years + now, so imagine my surprise when I received an email telling me I had to 'opt out' or they'd start charging me £25 a month. Surely the ethical thing to do would be to get people to... opt in!? Radical, I know.

I attempted to 'opt out' but their website had a pop-up that required me to click that I agreed to a new pro account and to import my artists. I couldn't click off it to navigate the rest of the site. Why would I do this when I no longer use my account and want to opt-out?

So anyway. I was charged £25. I requested a refund. They refused. Thankfully my bank agreed and gave it back to me.

Incredibly unethical business practice and outrageous that they refused a refund despite being given clear evidence as to why they shouldn't have charged me.

If you've had a similar experience, speak to your bank.

Terrible company. Signed up for a free account a year ago and they have charged me for a paid account. They change their t&c’s to suit themselves, genuinely avoid at all costs.

Lee and Charlotte have done an excellent job in communication and really are a pleasure to work with. Lee has always been on point and is very understanding and empathetic in this space! Music Gateway definitely has a great team in these departments for sure!

I had an account issue with a payment and Sophie Small from Customer Service was super helpful and quick to resolve the situation. Emails were quick and efficient and she was nice and friendly.

Amazing communication, and you can tell that they really care about the artists.

Whenever I had any questions, they were there to support, and I feel my music is safe with MG.

They offer a lot of different services on the side as well, which can massively help your release if you wanted to go that route!

-$20 just charged me for subscription that they turned on. nice business

charged me 17 pound when i dont even have an account with them fraud scam

Edit:They are flagging reviews as defamatory so I'm having to reword it.

Sent an email telling people they were deleting all their free tiers on their site and that if no replies they'd move them onto a paid tier. Therefore silence = consent?,
I located the email after the payment was taken, it was located in my spam folder, dated 3rd March.

I got the trial on June 2024 and cancelled it for the FREE trial which puts you on a free trial. Like anyone, when you cancel a trial you imagine that is the end of it....

So timeline, signed up June 2024, cancelled trial, like anyone cancelling a trial because I DON'T want to pay for their service. Terms and conditions state free Tier is Free.

I forget about the website.

Changes stated in an email, and rather than have people do something to agree to the change, they use a "if you don't reply or delete your account" as a way to gather consent, this is factual, if you didn't delete your account regardless of how long you've had the free tier, they would now charge you.

19th March payment taken.

I also wasn't placed on a £17 tier I'd like to point out like others, I was placed on a £25 tier. So why is it so inconsistent?

Imagine if all companies suddenly used old bank details to charge you for something you tried as a trial of their product and cancelled months ago, sent you an email considering a lot of the emails go to spam or like me you get inundated with so much junk emails you don't see these emails. I'd probably have thousands taken out of my account for every free trial I cancelled.

Edit: day after this review and starting a case with my bank they replied saying they are looking into it and also flagging my comment to get Truspilot to remove it.