Have two DVD players and want to watch some old favourite. Streaming is charging and more expensive than buying bundles on Music Magpie. All DVD’s arrive quickly and great condition using royal mail.... See more
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Trading in my old phone via Timpson was quick, easy and straightforward. Having had a poor experience with a previous trade in, I particularly valued being able to hand my phone over in person to be a... See more
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MusicMagpie always provide quality (used) material. Wether it is CDs or DVDs or whatever you order. Combined with a first class Postal serve and competitive prices What more could a customer ask for... See more
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Brilliant service provided for selling on a mobile phone. Easy to set up account, good price offered, helpful guides on how to clear personal data before sending, and payment was received straight in... See more
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Company details
About musicMagpie
Written by the company
musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
Start Selling Sell Mobile PhonesAbout musicMagpie
Written by the company
- musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
- Fast Same Day Payments
- We pay on the same day your items arrive with us, giving you cash to spend sooner!
- Tech Price Promise
- We guarantee to pay the full amount we offer for your tech (including mobile phones or games consoles) or return them for FREE – no questions asked!
- FREE App
- Use your phone’s camera to scan your CDs, DVDs, Games and Books for an instant price. It’s easy to sell Tech using our app too!
- FREE Courier
- We’ll pick your stuff up from your doorstep on a day of your choice. Alternatively, you can send your stuff for FREE from a ParcelShop or Post Office.
- Send Your Stuff in One Box
- Whatever you’re selling, pack it all into one box. Best of all, you can use any box you like!
- Hundreds of Millions Paid Out to Our Happy Customers!
- Are you one of them? Leave us a review and let us know what you thought!
- Refer a Friend and get a FREE £5!
- Love using our service? Tell a friend about us and we’ll give you both a FREE £5! You can refer as many friends as you like, so there’s no limit to the cash you can make. Click the 'Visit musicMagpie' button below to get started!
Contact info
United Kingdom
- enquiries@musicmagpie.co.uk
- www.musicmagpie.co.uk
4.5
Excellent
361K reviews
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Reply from musicMagpie
Hi L,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Reply from musicMagpie
Hi John,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Actually the interaction. with music…
Actually the interaction with music magpie was slick and very professional yes very pleased.
September 12, 2026
Reply from musicMagpie
Hi Peter,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
They have the wrost customer service…
They have the wrost customer service ever . Mostly Ai generated and automated mails but no one takes any responsibility for anything .
August 10, 2026
Unprompted review
Most horrible customer service , lost my phone order and nobody seems to take responsibility
Absolutely shocking , lost my £500 phone and customer service has been absolutely horrible. It took ages and 20+ mails to get my own money back . Honestly, I cannot believe how bad this has been.
I ordered a Samsung Galaxy S24 Ultra from musicMagpie because I thought they were a trusted, well-known company.And it was big mistake . They mentioned the phone will be delivered within two days , and the phone was sent with Royal Mail Tracked 48 and then just disappeared in transit. Tracking stopped, and it never even out for delivery, never attempted, and never delivered.
Most horrible part is , they do not have any direct contact , no direct mail to put urgent customer queries . They do not know how to deal and escalate with urgent requests .
After sending so many mails , someone from customer service told me to check with neighbours and people in my household. For what exactly? The tracking clearly showed the parcel had not even made it to delivery. It felt like nobody had even bothered reading the tracking before replying.
The customer service is honestly one of the worst I have dealt with. Replies are slow, generic, and most of them feel like AI-generated or copy-and-paste responses. Every time I contact them, I get another vague message saying they are “looking into it” or that they need to wait for Royal Mail. Nobody takes responsibility, nobody properly escalates the issue, and nobody gives a clear answer about when I will actually get my money back.
They have openly admitted the phone is missing in transit, but I was still the one left waiting. I did not choose their courier. I did not lose the parcel. I never received the phone. Yet I am expected to wait weeks while they do an “investigation” with Royal Mail before they refund me.
I needed the phone urgently and had no choice but to buy another phone. So now I am out of pocket because musicMagpie lost my order and cannot sort it out properly.
For a company selling expensive phones, this is absolutely unacceptable. If you are thinking of buying anything costly from them, be careful. If something goes wrong, do not expect fast replies, proper support, or anyone to take responsibility.
August 23, 2026
Reply from musicMagpie
Hi Mr,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Really pleased
I bought a phone from musicMagpie in pristine condition and I have to say, it was immaculate. I’m really pleased with my purchase
September 1, 2026
Unprompted review
Reply from musicMagpie
Hi Anya,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
fast service,good quality products as…
fast service,good quality products as advertised.Thank you
September 5, 2026
Reply from musicMagpie
Hi Mr,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Great experience for all lovers of music.
I love music.Musicmagpie helps me listen to music I do not have in my collection.Great prices and a vast library to choose from and free postage.What more could I want.
September 5, 2026
Reply from musicMagpie
Hi Lorenz,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Very quick service and what they quoted…
Very quick service and what they quoted was what they paid for my old iphone
September 5, 2026
Reply from musicMagpie
Hi Caroline,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Ordered 2 CDs
Ordered 2 CDs. I know they’re used, but one had a cracked case and was very grubby. The other was very sticky on the front case. I’ve purchased CDs from them before,& all was good.
I probably won’t use them again.
September 12, 2026
Unprompted review
Reply from musicMagpie
Hi Neil,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Reply from musicMagpie
Hi BE,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Sent me a phone that didn’t work
Sent me a phone that didn’t work. I asked for a refund of which they repaired the phone and sent it back to me. I emailed multiple times of which they take days to reply. I have now been told it’s over 30 days so can’t issue a refund however I did send it back prior to this.
No other way to contact them at all except a chat bot or email. Still unresolved over 2 months later, it’s an awful company to deal with. Would avoid and shop elsewhere.
August 14, 2026
Unprompted review
Reply from musicMagpie
Hi Geoff,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
Returned my phone with a destroyed back
I sent my phone in for a trade in and was given a low reviewed price saying the back was cracked. I declined it and told them to send the phone back. It arrived today and I cried! They had smashed the back so they won't pay and I couldn't take it elsewhere. Meanwhile, it took them about 3 weeks to confirm they had received it even though I sent it with Evri in a bubbled envelope, so we can't say it was damaged via posting. If you can hand your phone in, in person, do it.
September 12, 2026
Unprompted review
I received my samsung s24 ultra in good…
I received my samsung s24 ultra in good working condition.
August 26, 2026
Do not buy from this outfit
Do not buy from this outfit! I bought an Apple Watch which tracked Royal Mail said was delivered, it never arrived & there was no photographic evidence of delivery either. MM chose to believe them not me tho and have refused me a refund or replacement, so I am both out of pocket & have no watch. Beware!!
September 12, 2026
Unprompted review
Always happy with MM
Always happy with MM
Great selection at good prices delivered very promptly. Highly recommended
September 12, 2026
Reply from musicMagpie
Hi Tim,
Thank you so much for taking the time to leave us a great review.
We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store
Kind Regards,
Customer Services
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