While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.4

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long time customer

Been renting to buy off this company for ages.

Paid off an xdj-xz, currently paying off some studio monitors, and recently applied for some vinyl decks to complete the setup for the longterm.

Company has always been great with me; I know where to go when there's a piece of gear I need but don't want to drop a huge sum on immediately (the entire point of their business model).

December 2, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Declined all my rental applications due…

Declined all my rental applications due to cancelling and returning an "unopened" product to the store. It is evident that someone within the company is bitter. I am lawfully aloud to return any unopened items to a store. I am able to afford all of my rentals and have been renting for years without a problem.
This company has been good up until now. Deemed UNTRUSTWORTHY for being unprofessional and "personal" about the situation.
Consumer affairs would confidently take this one on however, considering the fact that you have been deemed unstable, I'm sure you would simply make the excuse that I could not afford the rentals instead. Been a good run up until now, thanks for the service.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Customer focused, fast shipping

I leased then bought-out a preloved instrument through Musicorp Australia. The paperwork/lease agreement is all done under the name 'The Polygon Group'. I found the base pricing to be fair, the business margin seems to be in the lease premium. The instrument I ordered online was used and the product that arrived matched the description and photos exactly. Since a lease model is a credit agreement, there is a credit check process. These are never fun, but Musicorp/Polygon provided multiple options to perform the credit check and I chose one that was acceptable for me and things proceeded smoothly. The interstate shipping was quick and the large instrument arrived without a scratch. I can't enter the June 2022 experience date into Trustpilot, but can report the instrument I leased then purchase is still going strong and has brought much joy.

June 28, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look