Musthave 

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Rated 1 out of 5 stars

The Hygiene Hero sponges are absolutely useless, not fit for purpose, completely missold as a washing up sponge. Literally like trying to wash something with a bit of rubber. I think it's a great idea... See more

Rated 1 out of 5 stars

Hygiene Hero simply does not work. I cannot find a single positive thing to say, or a single use for it. In fact I feel cheated. I bought several, intending to give to family members. Wish I had seen... See more

Rated 4 out of 5 stars

I rang Musthave and left a message about a product I’d received . I was given a call back the following day and after our conversation was offered a (totally -unexpected ) refund. This was excellent c... See more

Rated 1 out of 5 stars

Order placed 13 June and confirmed 14 June. 12 Days later, no sign of fridge products, no-one had responded to my Facebook comment - where they advertised - and no-one has responded to my email on 23... See more

Company details

  1. Skin Care Clinic

Information provided by various external sources

Luxury Natural and Organic Skincare, Cosmetics, Hair Care and Fragrance expertly selected by Musthave from the finest brands in the world. All available to buy online now in the UK. Luxury Gift Wrapping service and Next Day UK delivery.


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Rated 1 out of 5 stars

DO N O T WASTE YOUR MONEY! BE WARNED.

I ordered 2 of their Easy Clean 360 gadgets which did finally arrive. To say that these products ware absolute rubbish would definitely be the understatement of the year. They are total junk and when I finally got around to trying one out it stopped rotating after about 1 1/2 minutes. What they don't tell you about their returns is that even though THEY have sold you complete rubbish you then have to pay their postage cost AS WELL AS the return postage cost. These people are immoral and have no business ethics. Screw the customer is obviously their 'credo' Well that might be so but there is a way to get Facebook to have them removed and I am in discussions with Martin Lewis who brought a class action against Facebook for allowing unscrupulous businesses to operate on their site. AVOID THIS COMPANY AT ALL COSTS. You have been warned

September 26, 2019
Unprompted review
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Rated 1 out of 5 stars

I ordered hygiene hero's from this…

I ordered hygiene hero's from this company. The product is an expensive waste of time. Too soft for scrubbing vegetables, dangerous and slippery for lifting hot things. Dangerous for putting hot pans on because of tipping over risk. Does not absorb and so therefore useless for wiping down surfaces. Will take hair off things but not as good as other products I have for this purpose.
When complaining I have to send the product back at further expense to myself to get what's left of my money back. Smugness in attitude from the staff
Of course they know that most people won't bother to send their stuff back because its a hassle and that way they get to keep the money. Sharp practice in my opinion.
Total bad feeling waste of time. Rubbish product.

August 7, 2019
Unprompted review
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Rated 2 out of 5 stars

Hygiene Heroes... useless.

Odered three Hygiene Heroes, silicone sponges. Absolutely useless product and only gets very small amount of foodstuff of plate, saucepans etc. after soaking in water. The small silicone fingers are so soft that with the smallest amount of pressure they just bend and it's like trying to get food off with a flat piece of plastic.... no chance....!! Two stars are for quick delivery and quick refund. However, as product doesn't perform as advertised, I emailed and requested a refund of delivery and return postage and got no reply. Will not use this company again.

July 30, 2019
Unprompted review
Rated 3 out of 5 stars

I saw this company advertise on fb the…

I saw this company advertise on fb the product advertised seem'd like a good idea, after reading bout the company and products I went ahead and ordered, on their web page it states orders will be dispatched withen 3/5 days after waiting for a dispatch email for over 2 weeks hearing nothing I emailed them I did hear back an automated email saying we'll get back to you shortly, erm still waiting, if the goods arrive I will update this review
Update: arrived this morning, my dog seems to like them it seems they massage while removing stray hairs, xtra 2 stars because the product does what it says

May 17, 2019
Unprompted review
Rated 1 out of 5 stars

Paid in full- no goods- No response- Stay away

It has been 2 months since my order and confirmation saying my goods are on the way. they have not been received and no one has replied to my email. Their website no longer works. Have they gone into administration? Very upset and disappointed!

April 25, 2019
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Rated 5 out of 5 stars

Great service

Great service, ordering was easy and order arrived quickly. Would definitely order again.

February 22, 2019
Unprompted review
Rated 5 out of 5 stars

Really great products and service

Really great products and service. My item got damaged in the post - no fault of theirs, bu they replaced it promptly and without any fuss. Really nice people to deal with.

February 22, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. 3 weeks and still no goods. Have now opened a case with PayPal. Responds to messages saying things like is everything ok with me, I need to speak nicely nicely and not shouty, be nice. Do not buy from this company!

February 21, 2019
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Rated 1 out of 5 stars

Do not use this company

Haven’t received my order (order placed nearly 2 months ago) and customer service is the worst I have ever experienced. When emailing them to ask where the order was saying I was frustrated and starting to question whether it had been despatched as I had been told, I was told via email and I quote “Apologies and ask me nicely and you can have a refund. Otherwise you can swing for your refund.”if I could give no stars I would have

January 2, 2019
Unprompted review
Rated 2 out of 5 stars

A problem in progress

Since writing my review about my dissatisfaction with this company, they have been in contact to rectify the issues I had. I await the outcome of their investigations into the issues and hope that they will be resolved in order to score them higher.

January 19, 2017
Unprompted review
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