The Hygiene Hero sponges are absolutely useless, not fit for purpose, completely missold as a washing up sponge. Literally like trying to wash something with a bit of rubber. I think it's a great idea... See more
Musthave
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Hygiene Hero simply does not work. I cannot find a single positive thing to say, or a single use for it. In fact I feel cheated. I bought several, intending to give to family members. Wish I had seen... See more
I rang Musthave and left a message about a product I’d received . I was given a call back the following day and after our conversation was offered a (totally -unexpected ) refund. This was excellent c... See more
Order placed 13 June and confirmed 14 June. 12 Days later, no sign of fridge products, no-one had responded to my Facebook comment - where they advertised - and no-one has responded to my email on 23... See more
Company details
Information provided by various external sources
Luxury Natural and Organic Skincare, Cosmetics, Hair Care and Fragrance expertly selected by Musthave from the finest brands in the world. All available to buy online now in the UK. Luxury Gift Wrapping service and Next Day UK delivery.
Contact info
United Kingdom
- www.musthave.co.uk
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DO N O T WASTE YOUR MONEY! BE WARNED.
I ordered 2 of their Easy Clean 360 gadgets which did finally arrive. To say that these products ware absolute rubbish would definitely be the understatement of the year. They are total junk and when I finally got around to trying one out it stopped rotating after about 1 1/2 minutes. What they don't tell you about their returns is that even though THEY have sold you complete rubbish you then have to pay their postage cost AS WELL AS the return postage cost. These people are immoral and have no business ethics. Screw the customer is obviously their 'credo' Well that might be so but there is a way to get Facebook to have them removed and I am in discussions with Martin Lewis who brought a class action against Facebook for allowing unscrupulous businesses to operate on their site. AVOID THIS COMPANY AT ALL COSTS. You have been warned
Order placed only took a few days to…
Order placed only took a few days to arrive very pleased with order and service
Said it would take 3 to 5 days ,two…
Said it would take 3 to 5 days ,two week later still waiting
Don’t bother with this company
Goods arrived swiftly
Goods arrived swiftly, well made and more than fit for purpose. Wardrobe spacesavers, excellent product, I would recommend this company.
I ordered hygiene hero's from this…
I ordered hygiene hero's from this company. The product is an expensive waste of time. Too soft for scrubbing vegetables, dangerous and slippery for lifting hot things. Dangerous for putting hot pans on because of tipping over risk. Does not absorb and so therefore useless for wiping down surfaces. Will take hair off things but not as good as other products I have for this purpose.
When complaining I have to send the product back at further expense to myself to get what's left of my money back. Smugness in attitude from the staff
Of course they know that most people won't bother to send their stuff back because its a hassle and that way they get to keep the money. Sharp practice in my opinion.
Total bad feeling waste of time. Rubbish product.
Hygiene Heroes... useless.
Odered three Hygiene Heroes, silicone sponges. Absolutely useless product and only gets very small amount of foodstuff of plate, saucepans etc. after soaking in water. The small silicone fingers are so soft that with the smallest amount of pressure they just bend and it's like trying to get food off with a flat piece of plastic.... no chance....!! Two stars are for quick delivery and quick refund. However, as product doesn't perform as advertised, I emailed and requested a refund of delivery and return postage and got no reply. Will not use this company again.
I saw this company advertise on fb the…
I saw this company advertise on fb the product advertised seem'd like a good idea, after reading bout the company and products I went ahead and ordered, on their web page it states orders will be dispatched withen 3/5 days after waiting for a dispatch email for over 2 weeks hearing nothing I emailed them I did hear back an automated email saying we'll get back to you shortly, erm still waiting, if the goods arrive I will update this review
Update: arrived this morning, my dog seems to like them it seems they massage while removing stray hairs, xtra 2 stars because the product does what it says
Paid in full- no goods- No response- Stay away
It has been 2 months since my order and confirmation saying my goods are on the way. they have not been received and no one has replied to my email. Their website no longer works. Have they gone into administration? Very upset and disappointed!
I'm very impressed with MustHave
I'm very impressed with MustHave's delivery service. Transactions with MH has always been very smooth because of their timeliness and efficiency in delivering.
Brilliant company brilliant products…
Brilliant company brilliant products brilliant service i'm absolutely delighted with what I've bought
Great service
Great service, ordering was easy and order arrived quickly. Would definitely order again.
Really great products and service
Really great products and service. My item got damaged in the post - no fault of theirs, bu they replaced it promptly and without any fuss. Really nice people to deal with.
Terrible service
Terrible service. 3 weeks and still no goods. Have now opened a case with PayPal. Responds to messages saying things like is everything ok with me, I need to speak nicely nicely and not shouty, be nice. Do not buy from this company!
Awful delivery!
Not happy, still awaiting delivery after two weeks. I won’t be using them again
Do not use this company
Haven’t received my order (order placed nearly 2 months ago) and customer service is the worst I have ever experienced. When emailing them to ask where the order was saying I was frustrated and starting to question whether it had been despatched as I had been told, I was told via email and I quote “Apologies and ask me nicely and you can have a refund. Otherwise you can swing for your refund.”if I could give no stars I would have
A problem in progress
Since writing my review about my dissatisfaction with this company, they have been in contact to rectify the issues I had. I await the outcome of their investigations into the issues and hope that they will be resolved in order to score them higher.
Excellent
Good prices, fast delivery, good customer service. Excellent online shopping experience!
Great webshop with good brands and the delivery was very fast
I have purchased things from here more than 5 times. And every time I had a good experince. The delivery to Denmark is very fast, got my item whitin 4 days. The shipping costs are reasonable. I like that I can get brands that are a litte unusual in DK...I will buy from here again
Ps!
Prices are better compared to Denmark
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