my-picture.co.uk Reviews 

31,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the brilliant quality of the custom canvases and photo prints, noting that the colors are exceptionally vibrant and items arrive well protected. People also mention that the online ordering process is remarkably simple, while customer service and progress updates remain consistently helpful throughout. Some reviewers were not happy with unexpected delivery delays and lengthy transit times, mentioning that packages often originate abroad without prior notice on the website. A few other people also felt that delivery drivers handled parcels poorly by leaving them exposed outside doors instead of ringing the bell.

What people talk about most

Product

Customers report great satisfaction with the product quality, highlighting vibrant colors and sharp image... See more

Quality

Customers consistently note positive experiences with quality, expressing delight with the vibrant colours... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting polarized experiences. While many... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. Many consumers praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the swift and reliable experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a very large canvas after months of hmming and ahhhing. Uploaded photo from phone, paid, and received it within the delivery time. It arrived well packaged and protected, and I am really de... See more

Company replied

Rated 5 out of 5 stars

Very good service so easy to order. Finished product was amazing, but only one small fault was the frame was slightly damaged. Not by My Picture but I suspect the courier. I was tempted to return, but... See more

Company replied

Rated 5 out of 5 stars

I’m so pleased with my order. We lost our precious dog, Maisee, four weeks ago, and the picture and keyrings I ordered are absolutely beautiful. The quality is brilliant, and they’ve given us suc... See more

Company replied

Rated 5 out of 5 stars

Well pleased with the product looks great in the hallway with my other one you done, also delivery much improved , so yes look forward to getting another one done when i get a good image for you.than... See more

Company replied


Company details

  1. Decoration and Interior Design Store
  2. Digital Printing Service
  3. Gift Shop
  4. Greeting Card Shop
  5. Picture Frame Shop

Written by the company

At My-picture.co.uk, we use advanced HP Latex inks to create vibrant canvas prints with rich colours and high contrast. Our range of products extends beyond canvas prints to include sleek acrylic prints, cosy personalised blankets, and cushions, all designed to showcase your favourite photos. You can also design a photo blanket or create a photo book to capture special memories in a unique way. Each product is made using the latest technology, ensuring your images are displayed in stunning detail.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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No recent history of asking for reviews

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4.5

All reviews

(31,585)

3,904 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product, disappointing delivery.

Really pleased with the order but really disappointed with the delivery. I asked for the delivery to be left with a neighbour if we weren't at home. We have a camera on the front of the house which clearly showed the delivery driver leave the parcel propped up against the front of the house. He made no attempt to ring the door bell and we were actually in the house at the time. Also made no attempt to leave the parcel with the neighbour. Fortunately the weather was dry otherwise the package, containing canvas photographs, would have been ruined.

August 28, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Delivery handling like that falls well below expectations, and your feedback on this will be taken into account. We're sorry the driver didn't follow your instructions or attempt delivery properly. We'll email you shortly regarding this. Thanks for choosing my-picture for your canvas prints!

Rated 5 out of 5 stars

Service second to none quality of…

Service second to none quality of picture is amazing

August 28, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

That's fantastic feedback — picture quality that impresses is exactly what my-picture aims for. Thanks for the kind words about our service too!

Rated 5 out of 5 stars

Many thanks

Many thanks

August 29, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Thank you for choosing my-picture! Your support means everything to us.

Rated 5 out of 5 stars

Brilliant as ever

Brilliant as ever, love this company always delivering good quality pictures in a fast & reliable service 👍 thanks mark.

August 27, 2026
Unprompted review
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Reply from my-picture.co.uk

Returning customers are what it's all about! Thanks for choosing my-picture again — it's great to know the quality and delivery continue to hit the mark every time. 👍

Rated 5 out of 5 stars

My order exceeded expectations

My order exceeded expectations, the finished product is brilliant, thank you

August 25, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

That's fantastic to hear! At my-picture, quality is always the goal, and it's great the finished result hit the mark. Thank you for your kind words!

Rated 5 out of 5 stars

easy to order

easy to order, quick delivery, quality product

August 25, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Smooth from start to finish — that's exactly what my-picture aims for. Thanks for the great feedback!

Rated 5 out of 5 stars

Lovely quality

Lovely quality. Regular updates about my order and an efficient service.

August 19, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Efficient service and regular updates make all the difference! Thanks for choosing my-picture — really great to hear the quality hit the mark.

Rated 5 out of 5 stars

Very pleased with the picture

Very pleased with the picture. Good definition and well put together. Very reasonable price and quick delivery. Thank you.

August 26, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Great to hear the photo print came out sharp and well-crafted! Quick delivery and fair pricing are things we take seriously at my-picture. Thank you for the kind words!

Rated 5 out of 5 stars

What an absolutely beautiful cushion

What an absolutely beautiful cushion, I was truly amazed when I saw the quality of the item and photograph, it was reproduced brilliantly. I really couldn’t recommend them enough for the quality of this amazing product. 10/10

August 27, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

That cushion quality really does speak for itself! Thanks for the kind words — it's great to know the photo reproduction hit the mark. Choosing my-picture for your cushion was clearly the right call. Your recommendation means everything to new customers considering us!

Rated 2 out of 5 stars

I recently bought 10 Cushions and 32…

I recently bought 10 Cushions and 32 coasters from this company. They arrived 10 days later by Yodel which appears to have been sent from outside the UK.

The coasters were ok. The cushions were not black as ordered and as presented on their website, they came through as dark grey which I could’ve lived with. The main issue was the first cushion I unzipped to put the filling in the stitching came apart at both ends. It’s clear that they are poorly stitched. I have emailed twice and have had no response from them. When initially ordering and discussing the order a live person was quick reply and to complete my order but trying to get hold of someone with these issues has proven to be the complete opposite.. It’s a shame as we were going to place further orders based on our first order.
Sorry but not again. Disappointed.

August 27, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Stitching coming apart on the cushions is something we take seriously, and we're sorry to hear your emails haven't received a response. We'll contact you shortly to look into this. Your feedback on colour accuracy has been noted and will be taken into account.

Rated 5 out of 5 stars

Very satisfied first-time customer

I was very pleased with my 60 x 40 cm canvas print from an iPhone image.
The quality was great & the delivery was on time & packaged well.

August 27, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Great to see the canvas print turned out so well from an iPhone photo! Reliable delivery and solid packaging are part of what my-picture is all about. Thanks for sharing your experience!

Rated 5 out of 5 stars

I haven’t seen it in real life as I got…

I haven’t seen it in real life as I got it sent directly to my friend as a gift.

The only issue I have is that turnaround and delivery times isn’t made very clear which is why I sent it directly to my friend

But she’s very happy, and if she’s happy, then I’m happy

August 21, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

So happy the gift landed well and your friend loved it! Delivery timelines are something we'll take on board at my-picture. Thanks for sharing your experience!

Rated 5 out of 5 stars

framed photo I got for my son and…

The framed photo I got for my son and daughter in law of their new puppy was beautiful. They were delighted with it. It arrived well packaged and quick delivery . I have used this company for a long time and would highly recommend them.

August 27, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

That framed photo sounds like a perfect gift! Quick delivery and secure packaging are always the goal at my-picture. Thanks for your continued loyalty and kind recommendation — it's great to have you as a long-time customer!

Rated 5 out of 5 stars

Great quality

Great quality. Good price. Good communication regarding delivery.

August 28, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Great to hear the quality and pricing hit the mark! Clear delivery updates make a real difference. Thanks for choosing my-picture!

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, they did a really good job of my print. I'm really happy with it and won't hesitate to use them again and recommend them. Many thanks.

August 27, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Thanks for the kind words — it's great to know the print came out just right! Your recommendation truly means everything. We look forward to creating more for you at my-picture!

Rated 5 out of 5 stars

easy to order

easy to order, nice quality and arrived quite quickly

August 28, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Smooth ordering and fast delivery are what my-picture aims for every time. Thanks for sharing your experience!

Rated 5 out of 5 stars

Thank you for such good service

Thank you for such good service, very pleased with our canvas pictures

August 28, 2026
Unprompted review
my-picture.co.uk logo

Reply from my-picture.co.uk

Great to hear the canvas prints came out just right! Thanks for choosing my-picture.

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