MyBreast Cosmetic Surgery Reviews 

260
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Whilst I am happy with my procedure, I am very annoyed that despite repeated requests, no report/photos were sent through for my doctor to keep their records up to date. They have even called me three... See more

Company replied

Rated 4 out of 5 stars

From my first phone call to mybreast I felt I was in safe hands. The procedure, support and information were all very good. My only criticism was that it was not made clear to me that I needed to pro... See more

Company replied

Rated 1 out of 5 stars

Prof Sforza left me with uneven breasts after a mastopexy. I hate my clevage,they are uneven and very visible if im wearing tight tops. One is up and firm, the other one is down, saggier and larger. I... See more

Company replied

Rated 1 out of 5 stars

Seeming very unlikely (despite the public assurance below) that I will receive my money as they are back to ignoring any correspondence to confirm I will receive the refund by the 25th June at the lat... See more

Company replied

Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry

Information provided by various external sources

We are the UK’s premier plastic surgery group, founded by five of the UK’s best plastic surgeons. We felt that accredited cosmetic plastic surgeons, not sales people, were best qualified to provide the finest cosmetic surgery guidance with the highest standards of surgery, the best aftercare available and deliver this premier service at affordable prices to the UK public.


Contact info

2.2

Poor

TrustScore 2 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(260)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and professional

I have found my breast to be very friendly and professional. They have answered any questions I have, with understandable answers and are very clear offering information so I am fully aware of all details I need to know. Everyone I have spoken to has been helpful, would recommend to others.

March 30, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

The absolute best service, I’m over the moon. Thank you

Jo is the best thing that’s happened to me on my journey with a breast reduction surgery! It’s been such an emotional roller coaster and also so complicated: when you have a breast reduction things aren’t as simple as chucking in implants to make small boobs big. It’s 10000 things you have to consider and have an objective view of what results are achievable. I’m still to have the surgery but I’m feeling so comfortable getting advice and guidance from someone who’s already had a procedure and has so much experience in the industry and last but least - is so GENUINE. Not only that but she literally treats her customers like family- she is kind, caring, on her phone 24/7, personable and makes you feel as your happiness is her responsibility throughout each step. What else could anyone ask for? I cannot describe with words how fortunate I feel to have met Jo. I’ve never received better treatment and customer experience for 30 years. Thank you, I’ll recommend you any day to anyone! My Breast are lucky to have you as you are such a big value add to all women before the day of surgery. You have a lifetime fan here! Best, Nikol Madjarova

March 25, 2022
Unprompted review
Rated 1 out of 5 stars

Botched results from surgery and take no responsibility

After nearly 5 years of a relationship with My Breast I can definitely say I would avoid and not recommend for breast augmentation. The initial correspondence was great with the patient advisors, i felt super comfortable and in the right hands, I confirmed my surgery and all went ahead but I was left with Symmastia caused by surgeon error after my first breast augmentation in Nov 2017. I gave it a year, after taking my surgeons advise and speaking with the board of plastic surgery, and there was still no improvement. After several complaints and 1.5 years of hating my body I had corrective surgery in July 2019 with My Breast and the same surgeon. Nothing improved and I was left it a worse position. Since then I raised concern and another 2 years have passed by with getting no contact or responses. My Breast are 5* at passing you from person to person without ever replying or calling back. I just wish they understood the level of severity this has on ones mental health (especially at the age of mid 20's). Wish I had never had surgery in the first place.

January 4, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly, Informative

I have booked my surgery for the 28th December so can’t comment on that just yet but I am confident I will have brilliant results. It is something I have been considering for 10+ years.

Roxanne my patient advisor has been extremely helpful from my enquiry and throughout the consultation/booking process, she seemed to know the perfect surgeon for me straight away! She has been friendly, knowledgeable and not pushy in the slightest as some companies can be.

Dr Alfie is a lovely genuine surgeon who put me at ease straight away, he explained the surgery in detail on a call/in person (all the pro’s/con’s that come with a surgery) I have trust his judgment on my surgery and can’t wait to see my results.

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

1st class customer care!

The level of support I have received from the Senior Patient Advisor has first class! Roxanne took the time to walk me through every step and was at the end of the phone whenever I had any questions or queries. I am due to have my surgery on 28th December and going my the level of customer care I have received to date I have no worries. Thank you Roxanne for all your time and guidance. I’m forever grateful.

December 17, 2021
Unprompted review
Advertisement
Rated 4 out of 5 stars

I have not had my surgery as yet but so…

I have not had my surgery as yet but so far I am very happy with the level of Communication from patient advisors Faye and Roxanne.
Theses two ladies have been very supportive since i first made contact to go with My Breast to do my procedure.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

I had a great experience with MyBreast…

I had a great experience with MyBreast for my Breast Augmentation! My surgeon Professor Sforza did an amazing job at giving me exactly the results I asked for, whilst also being so kind and reassuring when I was nervous. My patient advisor Vanessa was also lovely and always there for me whenever I had a question or needed her advise!
Thank you!

September 17, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Breast augmentation

I haven't had the procedure yet but Vanessa has been super helpful and friendly with arranging everything for me and answering questions.
I had a virtual consultation with Dr Samer Saour who was also really helpful, friendly and informative. They've both made me feel really at ease and confident in my decision.

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

I called MyBreast to book a…

I called MyBreast to book a consultation for liposuction, I spoke with Vanessa who was extremely helpful and gave me lots of help and advice on the various surgical options and surgeons available. I was booked in with a female surgeon, which is really unusual to find.

I wouldn't hesitate to recommend.

July 16, 2021
Unprompted review
Rated 1 out of 5 stars

Very disappointed!

Prof Sforza left me with uneven breasts after a mastopexy. I hate my clevage,they are uneven and very visible if im wearing tight tops. One is up and firm, the other one is down, saggier and larger. Its like im playing footbal and tennis in the same time. All this procedure gave me a lack of confidence, i am trying to hide my chest as much as i can, wearing saggy clothes and very tight sport bras. I have agreed with Prof Sforza at the beginning of April to have a minor revision, assuring me ill be called by the company. We are in half May now and no one called, no one cares. Im sad, mad, disappointed and disgusted. Sorry guys but all u have from me its my £9000 and 1 star!

May 18, 2021
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Dear Ms Singerozan
I believe a member of the MyBreast will be in touch shortly to discuss further.
Best wishes
MyBreast

Advertisement
Rated 5 out of 5 stars

Breast Reduction with Dr Saour

I saw Dr Saour for a Breast Reduction at the end of October and was so happy with everything! From the first video consultation right through to my 6 week check up, I could not have been happier with the customer care I received or the results. I feel like I could put my trust into him to give me the best result and I just knew he wouldn’t let me down. Overall I went down 6 cup sizes and they are now perfect for me! The nursing team and customer care team have been quick to respond if I had any questions about anything regarding the surgery, pre and post op.
The actual surgery itself went really well and I felt the pain was minimal and not as bad as what I’d expected. The nurses at the hospital were great and I felt all the staff were very efficient and great at communicating with me what was happening! Dr Saour was always very honest and managed my expectations really well from what would be achieved from the surgery.
All in all the experience with the My Breast team has been professional, efficient and life changing (even during a global pandemic) and I’m so happy to say I will be going on my first run back tomorrow with my new boobs!
I would highly recommend the company and thanks again to the team for making me feel looked after and for the amazing result!

January 3, 2021
Unprompted review
Rated 1 out of 5 stars

Frustrated is an understatement...

Frustrated is an understatement.... booked virtual consultation and paid £25.00 for the privilege considering other places offer free consultation. I had few questions about all the required information for just consultation and when I finally agreed to provide it last minute they told me that my appointment wouldn’t go ahead at agreed time and they need to move it. I told I’m not able to commit to new times and asked to cancel and refund my money.
Two weeks later .... no money back and poor communication with me needing constantly to chase them.
Senior customer care representative called me finally and I must say from when she was happy to take money from me to the point me asking when I can get it back she turned to be very patronising, rude and condescending. I will need to wait for £25.00 to be under review for 28 days!!! And probably another how long to get it back. Shambles.... would not recommend and would never get back....
I will go to all the possible extents to get my money back for something you have failed to provide.

December 12, 2020
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Dear Ms Soteriou,

MyBreast prides itself on the standard of care and service it delivers so I am so sorry you have found it necessary to raise these concerns.

Our consultants have continued to support the NHS throughout the pandemic, which sadly means that we find ourselves in the situation where there are rare occasions when an appointment time may need to be amended.

I can see that you were unable to attend the new dates and times offered to you and your request for a refund was submitted to us in writing on Wednesday, December 2 2020 at 5:10 PM.

As advised by our Senior Patient Adviser, refunds for consultations take 28 working days to process. At the time of your post on Trust Pilot, this would have been just 7 working days since your request for a refund was submitted to us in writing, so I can confirm that we are within our normal terms of practice.

I do hope this response goes some way to explaining why the original appointment amendment was requested, I am however sorry that you were unhappy with our services.

In finishing and to confirm, your refund of £25.00 will be processed within our 28 working day guidelines, however if there is anything we can do to assist you further in the meantime, please do not hesitate to contact us.

Regards
MyBreast

Rated 5 out of 5 stars

Highly recommended

From the start Prof Sforza and my Patient Advisor Jasmine were fantastic. Pre and post operation I had numerous questions and they were always answered quickly. Nurse Jessica, who I had been in frequent contact with post op, has also been fantastic. Very friendly and efficient in answering my questions.

I wanted my breasts to look natural for my body, and couldn't choose between two sizes. I'm glad I went with Prof Sforza's advice, as the size I went for is perfect. My scars were already a lot smaller and fainter than expected after a few months. Prof Sforza has done an amazing job. I could not be happier so far with my new breasts!

December 8, 2020
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Thank you for sharing your experience, we are delighted to read about your journey with MyBreast. I will certainly pass on your lovely comments to the team. If there is anything we can do to assist you in the future, please do not hesitate to get in touch.
MyBreast

Rated 5 out of 5 stars

I had my breast augmentation surgery…

I had my breast augmentation surgery done during this awful covid period and had some unexpected changes to my surgery date as a result but, nonetheless, when surgery finally came I received the utmost care and consideration. Professor Sforza is a calm, kind, considerate surgeon and makes you feel comfortable and at ease. The rest of the staff at the Weymouth hospital looked after me so well after my op and I felt in safe hands. I am still in the care of Professor Sforza and his team for my aftercare having just had my week post op check yesterday. They really take good care of you!

December 5, 2020
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Thank you for sharing your experience, we are delighted to read about your journey with MyBreast. I will certainly pass on your lovely comments to the team. If there is anything we can do to assist you in the future, please do not hesitate to get in touch.
MyBreast

Advertisement
Rated 5 out of 5 stars

Thank you so much to professor Sforza…

Thank you so much to professor Sforza and his team. I am so happy with the results of my breast lift and breast implants. It has been a month since i had surgery. The professor made me feel so comfortable and his bedside manner was very friendly. I wanted a lift and implants and the first surgeon that was recommended said he would not do the 2 at once but professor Sforza was happy to do them. I have had 2 follow up appointments and am healing very well, only needed light pain relief for 3 days. I highly recommend Professor Sforza. Jacqueline branford

November 30, 2020
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Thank you for sharing your experience, we are delighted to read about your journey with MyBreast. I will certainly pass on your lovely comments to the team. If there is anything we can do to assist you in the future, please do not hesitate to get in touch.
MyBreast

Rated 5 out of 5 stars

Just amazing!

Professor Marcos Sforza is just fantastic. I cannot recommend him enough. I am now nearly 6 weeks post surgery and i am so unbelievably happy. They are perfect. He is a kind and gentle person with a lovely energy. You will not regret your decision, its the best thing i ever did. The support team and nurses were also brilliant and made me feel so reassured. Excellent hospital. Thank you my breast!!

November 24, 2020
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Thank you for sharing your experience, we are delighted to read about your journey with MyBreast. I will certainly pass on your lovely comments to the team. If there is anything we can do to assist you in the future, please do not hesitate to get in touch.
MyBreast

Rated 5 out of 5 stars

Thank you My Breast for providing such…

Thank you My Breast for providing such a caring and amazing service. The advice and information I received throughout my procedure has been so helpful. Also thank you for helping me find such an amazing surgeon like Professor Sforza. I am very happy with his work on my breast augmentation surgery and I would highly recommend him to anyone who feels they are ready to make a change and too feel more comfortable and happier about their breasts. After having 3 children, breastfeeding and weight loss it was needed for me personally, so now I can feel more comfortable. Professor Sforza has done just that, I feel more confident and happier about mine now then I ever did :)

November 6, 2020
Unprompted review
MyBreast Cosmetic Surgery logo

Reply from MyBreast Cosmetic Surgery

Thank you for sharing your experience, we are delighted to read about your journey with MyBreast. I will certainly pass on your lovely comments to the team. If there is anything we can do to assist you in the future, please do not hesitate to get in touch.
MyBreast

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look