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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and the clarity of the information provided, making it simple to navigate and understand. Many people appreciate the excellent value for money, often highlighting the affordability of the checks and the significant savings they've experienced by avoiding problematic purchases. The service is frequently described as quick, easy, and reliable, with consumers finding the reports invaluable for making informed decisions about car purchases. However, some customers also noted issues with the product, specifically regarding the accuracy and completeness of the information in certain reports. A few reviewers mentioned instances where critical details, such as the number of previous owners, were either missing or incorrect, leading to dissatisfaction with the premium checks.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the detailed reports and... See more

User experience

Reviewers consistently highlight the positive aspects of the user experience. Customers frequently praise the... See more

Value for money

People report positive experiences with value for money. Many customers find the service to be a good value,... See more

Price

Clients share positive opinions on price, finding the options clearly laid out and offering great value. Many... See more

Website

Users describe positive interactions with the website, frequently praising its clear layout and ease of use.... See more

Based on these reviews

Rated 5 out of 5 stars

I used MyCarCheck to do a deep dive on over half a dozen classic cars I was thinking of buying. The reports I got back for each car were invaluable in helping me discount those that had a troublesome... See more

Rated 5 out of 5 stars

The easiest to navigate and most gracious with information, great for spending very little to get every piece of information you can get a nightmare for the wheelers and stealers (did I just make... See more

Rated 5 out of 5 stars

Great service. I used the 2 comp checks for 9.99 when hunting for my next motorbike. I actually read reviews here before using the service.....pretty much 5 star other than the erroneous 1 star r... See more

Rated 5 out of 5 stars

Love to use Mycarcheck when the family are looking around for a new car. I buy the bundle which makes it more cost effective. Great reports generated with enough information to make an informed dec... See more


Company details

  1. Vehicle Inspection

Written by the company

Never buy a used car without checking the vehicle's history first. Start your journey to being car confident by entering any UK vehicle reg number at MyCarCheck


Contact info

  • Head Office: Strata House, Kings Reach Road, SK4 2HD, Stockport, United Kingdom

  • www.mycarcheck.com

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Do what they promise

Do what they promise. A factual check & confirmation on the used car, which for the nominal cost is worth it.

Have used it before and will use it in future.

September 16, 2020
Unprompted review
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Rated 5 out of 5 stars

Fantastic super fast service

Fantastic super fast service. Saved my wife buying a car she fell in love with existing finance. Would highly recommend and great package deals as well.

September 16, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent

Hya This is an Excellent Company, used them when I was going to Buy a Car found out the Car was a Class S which I never knew about, the Seller never mentioned anything about this so Thanks to this Company I never Bought the Car, will use them all the time now, certainly recommend them Thanking you

September 16, 2020
Unprompted review
Rated 1 out of 5 stars

##BEWARE##

##BEWARE##
Having used this service a fair amount previously, I Carried out a check on a car I was looking to purchase. One of the service stamps didn't tie in with the info that came back on the check, so I queried this to find out if there had been a possible typo somewhere or if it could be something a little more sinister. There is no number to call or anyone to speak with, so you're not going to get an immediate answer via the website form - which is the only way to get in touch. I did get an email around 6 hours later advising what they had on record was an 'estimation' as there was no MOT data.
As they advised it was an estimation and everything else checked out, I purchased the car and completed the VIN/Engine number requirements online.
Had I had the opportunity to speak with someone at MyCarCheck on the phone and probe a little more around the history of the car, I probably would have walked away from the car.
As it was, based on the above, I purchased the car and it later turned out to be cloned. I lost the car and money.
There are better/more accurate HPI check providers out there - do your homework before buying both HPI and car.

July 14, 2020
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Sidney,

We are sorry to hear that you have been having issues with your Vehicle check with My Car Check. We would like to try and resolve this matter for you. Please can you get in touch via our contact us page on our website. We hope to hear from you soon.

Regards,

My Car Check Customer Support Team,

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Rated 3 out of 5 stars

a propper print out of all the work…

a propper print out of all the work undertaken with the service was not given. I only have their word for it as to what was completed. my previous place used to give me a complete check list of all things done, (even if you think I may not understand the terminology or parts and function) which was intonnated to me as to the reason a copy is not given, a great assumption on their part. also when tyre refitted a component was left off and I had to return to get it sorted. overall initially I was hoping to come regularly for servicing etc... but I will be going elsewhere..

June 21, 2020
Unprompted review
Rated 2 out of 5 stars

disappointed wanted to check as a…

disappointed wanted to check as a seller but only option software showed me as a buyer. Crucial valuation part came up as no data.
Total waste of a credit. Frustrating software

May 25, 2020
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Richard, Thank you for leaving a review for us. We would like to understand more about the information that you required. Please can you contact us via the contact us page on our website so we can see if we can help. https://www.mycarcheck.com/contact-us

Regards,

My Car Check Customer Support Team

Rated 1 out of 5 stars

Beware

Gave me false details on a car I brought it was stolen police seized it after I checked it on here

March 14, 2020
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Stephen,

We would like to understand more about the issue you had with your vehicle. Please can you get in touch via our contact us page on our website https://www.mycarcheck.com/contact-us

Regards,

My Car Check Customer Support Team

Rated 1 out of 5 stars

Rubbish

Rubbish. Paid £3 for a car check which was not received. Asked them why and they said it was a problem with my phone network provider and I would have to sort it out. I said don't bother, just give me a refund. I've heard nothing since. Avoid.

January 23, 2020
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Nick,

We would like to understand more about the issue you have has with My Car Check. Hopefully we can resolve this matter for you. Please can you get in touch so that we can help via the contact us page on our website https://www.mycarcheck.com/contact-us

Regards,

My Car Check Customer Support Team.

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Rated 1 out of 5 stars

Their vehicle checks have wrong information

I bought a car and decided to use my car check to find out its history, They sent me a incorrect report which came back all clear. After 5 months of owning the car when i came to sell it turns out the car was an insurance write off. This was found out by a prospective buyer who did a different check with another company. I did my own checks with other companies and it turns out the car was definately a insurance write off. I have subsequently lost money on the car as its value has dropped once its known as a catagory write off. My car check have refused to help me and infact have been rude, condesending and not even apologetic for their mistake on the original report.
I warn anyone who wants to do a vehicle check to not use these this company, their reports are fake. You have been warned!

January 7, 2020
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi, We are sorry to hear of the issue you have had. We would like to discuss this with you in more detail. Please can you get in touch via our contact us page https://www.mycarcheck.com/contact-us hopefully we can resolve this matter. We look forward to hearing from you.

Regards,

My Car Check Support Team

Rated 2 out of 5 stars

I’ve emailed 2 times to get an update…

I’ve emailed 2 times to get an update on a finance check they have said has failed and replied saying they would get it cleared, since the response a couple of emails nothing!! Picking up the car in 4 days, Dissapointed and feel nervous and let down!!

July 9, 2019
Unprompted review
Rated 1 out of 5 stars

on the occasion of claim

on the occasion of claim, They never pay for them mistake and they use very dodgy compnay named claim management and will use your all money. Better avoid these dodgy company

June 21, 2019
Unprompted review

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