Mycle Reviews 326

Well after the first issue with the battery not holding its charge and draining very quickly, even though it was still under warranty they would not replace my bike. And now the back spokes are randomly snapping, and the wheel wobbles so I cannot use it or afford to replace it. I have had this bike not even two years, and I would never buy another bike from this site. My first electric bike I bought was a Electro Vintage and it was brilliant I had it for about 6 years with no problems and could travel more than 2 miles. I would never buy from here again

Bought a e scooter within 3 months packed up wouldn’t charge found out needed new battery they don’t help and said my warranty wasn’t covered. When I had a year warranty would never recommend please stay away from this company!!

I would give this 0 stars if I could. This bike has been a disaster from day one. The brakes were completely useless and I had to pay a mechanic to replace them almost immediately.

The first time I was caught in the rain, the bike stopped working entirely. After letting it dry for weeks, I tried using it again. It worked briefly, then suddenly lost all power—even though it was fully charged and switched on. Pedalling was ridiculously hard, as if the motor didn’t exist.

The power kept cutting in and out, on and off with no warning. Today, it has stopped working altogether and is now completely useless.

Do not buy this bike. Total waste of money.

Enough is enough I have had some great bikes and this aint it.after so many issues
Ist day
The pedal arm .the thing u use to move the bike just fell off on my first ride
2.says if u tamper with it then no guarantee
3.that day was gross because now I need it fixed for work the next day and. All communications were dead at mycle except a answer machine.
4.it was awful and embarrassing situation. Bear in mind my friends went on while I sort the bike out.
5.no one got back to emails nor did they contact me back.i have to say I was in tears calling and even that didn't even move them to at least see if I was OK or nothing.
6.The battery is so gross.it is a one way journey battery and If u travel and love a good cycle then forget this bike company.
7.the advertising shows dude cycling out with friends to top of hill and he has no bag with a charger inside. Fiction
8.You guys got away with it today but there will be a day when you shall get all the karma back.
I have never spent so much money for Repairs since having this ton heavy system. I can't swear on this review but u guys are pocketing off of people who thought they cud trust your products.

After bike was fixed first time the warranty was done and so everyone knows the repair man
COULD NOT BELIEVE THE BILE WAS NEW.WITH THE AMOUNT OF ROTTEN PARTS THAT WERE FOUND AFTER REPAIRING
SHOCKING.COLD.DISGUSTING.THERE IS A GOOD REASON WHY I DONT SEE ANYONE RIDING MYCLE BIKES.U GOT MY CASH THIS TIME.NEVEREVER AGAIN.MYCLE CHANGE THE NAME TO MY ****
Also forgot the screeching and wheels wobbling is a health and safety issue

Kids be warned I had two accidents
One time due to brakes freezing while on road causing me to go straight into back of car.
Don't think this is over

I bought a mycle comfort e bike about a year ago. It didn't work right from the very beginning, I tried to get them to come and have a look but they refused to help. The customer service was not very helpful at all. I'm stuck with a bike that doesn't work at all in the first setting and hardly in the second. There's clearly a fault with the electrics but they refused to sort it out- it also makes a high pitched squeaking sound (I've had the brakes etc looked at and it's not that). I wish I could sell it but feel bad lumbering someone else with it.

Review as of March 2025, products arrived in April 2024

I have had the bike and the weather shield for less than a year. The weather shield broke (the zipper is faulty) after less than a year from when it was shipped and after less than 6 months of actual use. It was £260! The company will not stand behind the product and have told us there is nothing they will do.

Also, when we received the bike, the brakes were squeaky, and one hand brake actually broke off a few weeks ago. We had to take it to a bike shop for repair.

I very much regret buying from this company and would caution others against doing so. Find a company that will stand behind its products.

Cycle. Never complained about a company before but enraged by no communication.
The only reason I am doing this now is because I have read other reviews and there is a recurring theme, inability to contact this faceless company.
Called a dozen times and emailed with no response.
I have a problem with the battery and I am unable to discuss it with the company.
On further investigation of truspilot reviews 7 of their last 10 reviews have been one star!!
Maybe this will get a response but I am not sure it will as they cant answer there phone or email never mind this website. Optimisticly pessimistic!!

Things to from bad to worse. See previous review for brake disaster…I improved the non existent brakes through a good local mechanic who immediately recognised the callipers as being “cheap and useless”. He replaced them with ones that grip properly.

I had then ridden the bike in good weather but as soon as it started raining recently, water got into the power control unit on the handlebar and it simply won’t work at all now. The components on these bikes are cheap substandard and completely inadequate. Don’t go anywhere near Mycle, it’s a rip off.

Waiting over a month for my bike. No communication whatsoever. Why run a business selling bikes when you can't deliver a bike. Most likely answer is that your using customer money to run your business with no intention of supplying what has been ordered. Having read how others are experiencing the same problem, I will be passing details of my order to trading standards.
Update 20/9/24: Following the reply below I look forward to an actual delivery date.

5 weeks and still no bike

Ordered 2 bikes 5 weeks ago and still nothing. Was wanting them for the summer holidays but that's over and done with and now making payments on items I don't even posses

Avoid buying a cargo mycle. We have had a mycle cargo bike for 10 months. The spokes failed and broke on the back wheel. My excellent local bike repairer noted the wheel follows very bad practice and the spokes were very high likely to fail. He also then pointed out very poor build quality and technique all over the bike. Mycle have so far refused to pay the over £100 repair to the spokes saying it is not covered by warranty.

After a long wait Mycle telephone me and we discussed the problem and due to Laurence the technician the problem was resolved,I appreciate the effort they finally gave but it only has taken a couple of weeks where a phone call would have resolved all of the problems.
I am very happy with the bike and happy with the result

Agreed to collect bike for refund.and stated they had arranged DX to collect which did not happen,after contacting DX they had no record.over the last seven days I've been emailing and made a phone call to rearrange but I'm am being totally ignored.

I should have waited for the Brompton stock to replenish...

**Review of the Mycle Compact Plus Folding Suspension Electric Bike**

The Mycle Compact Plus Folding Suspension Electric Bike promises a lot but delivers less than expected. One of the first issues I encountered was its weight; contrary to the lightweight claims often associated with portable bikes, this one is significantly heavy, making it cumbersome to transport when folded. Speaking of folding, the mechanism itself is not as intuitive as one would hope, posing a challenge when you're in a hurry.

The build quality does not instill confidence either—the bike has a flimsy feel that questions its durability over time. Additionally, the accessories that come with it are on the cheaper side, detracting from the overall value of the bike.

Performance-wise, the charge time further dims the appeal. It takes longer than one might expect to power up fully, which can be a setback for those who need quick turnarounds.

Customer service has also been a letdown. Despite assurances of follow-ups and dispatches, the reality often falls short, leaving issues unresolved and contributing to a frustrating experience.

In summary, while the idea of a folding electric bike like the Mycle Compact Plus is appealing for urban commuters and those short on storage space, this particular model struggles with practicality and reliability, which are crucial for daily dependability.

we were not quite lucky with our bike, but I have to say that the customer service was very helpful to sort out our issue. I found it difficult to assemble the bike and follow the instructions, which might be, because I am not used to assemble bikes. It would be nice to put up a slow step by step assembly instruction. We then had the unfortunate case, that the battery jumped out of the bike while driving, probably because we did not put the battery properly into the bike so that it locked. So, always make sure the battery is locked into the bike as the bike does ride, even when the battery is not properly inserted and that can cause dangerous accidents. The customer Service team took the bike back and checked it and it seemed to have been probably our own fault. We came to good solution for both sides. Mycle really tries its best.

I've been quite shocked at how bad my experience has been with Mycle given they mostly seem to have good reviews. It took a long time to ship the bike out and I wasn't kept informed of what was going on. After waiting 3 weeks for it, it doesn't work. The pedal assist does not function. Customer service is very slow to reply, it's been a week since I last contacted them about the bike not working. I've been as patient as I can be as I know it's a small company but it's unacceptable that they didn't check the bike was working before shipping it out and are taking such a long time to respond without offering any resolution.

I bought my scooter from this company and it’s very good, it comes with everything needed and has a good battery life. However there seems to be no app despite having Bluetooth connection symbol on the screen

Have still not received large basket bag for large basket. front rack and medium basket and basket bag still unavailable after three months
Have now received large basket bag.
Still no news on when front rack and medium basket and basket bag will be available.

Responsive customer service, quick delivery. Excellent prices and good quality