Very nice customer service, thank you Nadja for the swift help. I could order seperate part in order to adjust our beautiful bookshelf to the ceiling heights or our new house. I was guided and advised... See more
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Great experience with Mycs customer support - contacted them several year after the purchase of my piece of furniture to order a spare part. I was not expecting much out of this but customer support g... See more
Company replied
Assist team was just great, specially Nadja, she was patient and I got all informations I needed to finish my sideboard. result is just amazing and it's a very good looking and quality
Company replied
Yvonne from the Customer Care went the extra mile; she helped us track down a spare part from a legacy model and arranged for it to be sent to us.
Company replied
Company details
About mycs.com
Written by the company
About MYCS
At MYCS, we believe that furniture should be as unique as the individuals who use it.
Founded in 2014, we specialize in customizable and modular furniture solutions, allowing you to design pieces that perfectly fit your style and space requirements. Our product range includes shelving systems, storage units, and seating options, all crafted with precision and care.
To ensure the highest quality, we operate our own production facilities within the EU, enabling us to maintain strict control over the manufacturing process and uphold our commitment to excellence. This approach provides greater stability compared to typical e-commerce distributors who rely on third-party manufacturers.
Over the past decade, we have proudly served more than 120,000 customers, delivering personalized furniture that enhances their living spaces.
Security and Satisfaction
Your security and satisfaction are our top priorities. We offer secure payment options, including PayPal, providing you with peace of mind during your shopping experience.
Our own production capabilities help us ensure full control over the quality and allow us to fix problems quickly when they arise. We also exclusively work with professional delivery and installation teams to provide seamless service to our customers.
Contact info
ul. Zbożowa 3A, 62-025, Kostrzyn, Poland
- 0049 692 991 78 20 36
- support@mycs.com
- www.mycs.com
4.5
Excellent
9K reviews
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Reply from mycs.com
Thank you for your kind feedback! We’re glad we could assist you quickly and that you found our support helpful.
Best regards,
Your MYCS Team
Great customer service rep helped me
February 4, 2025
Reply from mycs.com
Thank you so much for your kind words! 😊 We're delighted to hear that our customer service representative was able to assist you. Your satisfaction means the world to us!
Best regards,
Your MYCS Team
Continued disappointment - DO NOT TRUST
Continued disappointment! After my last review, MYCS reached out to me to find a solution. My sofa is completely ruined after just over 2 year because of their poor quality material. My sofa is literally falling apart and I have taken extremely good care of it. Complete waste of over 2000 EUR!! Never get the vegan leather! I have asked to get my sofa reupholstered and was quoted 2818 EUR for this (more than what we paid for the original sofa which is very unprofessional and cheeky). After I made a review, they offered to reduce this amount to 1000 EUR. After some back and forth I agreed to this price, but then they flipped and changed their mind - saying this would just be for the material replacement and I would have to pay even more for a reupholsterer that I would need to pay for myself in addition to this 1000 EUR. When I asked for clarification on this and why the information had suddenly changed (we had been speaking for a few months about reupholstering), they have now stopped replying to me althogether. Service has been extremely unhelpful - I would not trust this company again. 2000 EUR+ couch for just 2 years - what a joke. And to top it off, the customer service keeps referring to me as a woman, after I had corrected this mistake in an earlier email.
EDIT: Original review:
Extremely disappointed in Mycs. I ordered a vegan leather couch and it is now ruined. I have taken very good care of my couch, following all the care instructions. I have no pets or children. The material is literally just peeling off. What a waste of 2000 EUR. I reached out to mycs for assistance, but they will not do anything as the damages started to appear 3 months after my warranty ran out. I asked for a quote to reupholster the couch with a different material and the price is the same as just buying a whole new couch. Such a shame. Would never use them again. Be careful ordering anything from this company!
January 31, 2025
Unprompted review
Reply from mycs.com
Thank you for your feedback. We are sorry to hear about your continued disappointment and the experience you’ve described. To ensure we can look into this case thoroughly, we kindly ask you to provide us with your full name and order number. We will be happy to review your case in detail and get back to you as soon as possible.
Best regards,
Your MYCS Team
Reply from mycs.com
Thank you for your kind words! We're thrilled to hear that we were able to assist you quickly and effectively. If you need any further help, feel free to reach out!
Best regards,
Your MYCS Team
Very good customer service
Very good customer service, nice aesthetic of the products
January 29, 2025
Reply from mycs.com
Thank you for your kind words! 😊 We're thrilled to hear that you are happy with both our customer service and the aesthetic of our products. If you need anything else, we're here to help!
Your MYCS Team
Great service
Great service, professional, friendly, fast and efficient. Barbara D.
January 28, 2025
Unprompted review
Reply from mycs.com
Thank you so much for your positive feedback! 😊 We're glad to hear that you were happy with our service. We’re always here if you need anything else!
Your MYCS Team
Very professional
Very professional, friendly and kind. Work was done concentrated and quickly - without breaks.
January 27, 2025
Unprompted review
Reply from mycs.com
Thank you so much for your positive feedback! 😊 We're glad to hear that you were happy with our service. We’re always here if you need anything else!
Your MYCS Team
They replied to me very fast and the…
They replied to me very fast and the information were clear. Too bad I cannot find your products in the Netherlands.
January 26, 2025
Reply from mycs.com
Thank you for your kind feedback! We're glad we could assist you quickly and clearly.
Best regards,
Your MYCS Team
very proactive and customer friendly
January 23, 2025
Reply from mycs.com
Thank you so much for your kind words! We’re thrilled to hear that you found our service proactive and customer-friendly. Your satisfaction is our priority, and we’re always here to assist you.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best regards,
The MYCS Team
Ruined sofa - no help from customer service
Extremely disappointed in Mycs. I ordered a vegan leather couch and it is now ruined. I have taken very good care of my couch, following all the care instructions. I have no pets or children. The material is literally just peeling off. What a waste of 2000 EUR. I reached out to mycs for assistance, but they will not do anything as the damages started to appear 3 months after my warranty ran out. I asked for a quote to reupholster the couch with a different material and the price is the same as just buying a whole new couch. Such a shame. Would never use them again. Be careful ordering anything from this company!
EDIT: Continued disappointment! After my last review, MYCS reached out to me to find a solution. My sofa is completely ruined after just over 2 year because of their poor quality material. My sofa is literally falling apart and I have taken extremely good care of it. Complete waste of over 2000 EUR!! Never get the vegan leather! I have asked to get my sofa reupholstered and was quoted 2818 EUR for this (more than what we paid for the original sofa which is very unprofessional and cheeky). After I made a review, they offered to reduce this amount to 1000 EUR. After some back and forth I agreed to this price, but then they flipped and changed their mind - saying this would just be for the material replacement and I would have to pay even more for a reupholsterer that I would need to pay for myself in addition to this 1000 EUR. When I asked for clarification on this and why the information had suddenly changed (we had been speaking for a few months about reupholstering), they have now stopped replying to me althogether. Service has been extremely unhelpful - I would not trust this company again. 2000 EUR+ couch for just 2 years - what a joke. And to top it off, the customer service keeps referring to me as a woman, after I had corrected this mistake in an earlier email.
January 21, 2025
Unprompted review
Reply from mycs.com
We are truly sorry to hear about your disappointing experience and the issues with your sofa. This is certainly not the level of service or quality we aim to provide to our customers.
While your warranty has expired, we understand how frustrating it must be to encounter such problems shortly afterward. We would like to review your case again. Our team will be reaching out to you directly to discuss this further.
We appreciate your feedback and sincerely regret the inconvenience this has caused.
Your MYCS Team
Great overall experience
The communication was fast and friendly whenever I had a question.
I also booked the assembly and the two guys who were here were really nice and worked fast, but were still very thorough and did an amazing job.
The furniture is solid and looks just like the online model I configured.
Overall I would 100% recommend MYCS to others.
January 16, 2025
Unprompted review
Reply from mycs.com
Thank you so much for your amazing feedback!
We’re thrilled to hear about your great experience with us. Fast and friendly communication, along with professional assembly, is exactly what we aim to deliver. It’s fantastic that the team impressed you with their thorough work and that your furniture met your expectations perfectly.
Your recommendation means the world to us, and we’re always here if you need anything in the future! 😊
Best regards,
Your MYCS Team
Very helpful customer service.
I had problems with the drawer installation as there were no instructions for this; however, customer service replied quickly with detailed drawings of what to do and I was easily able to complete the installation.
January 15, 2025
Reply from mycs.com
Here’s a suggestion for a response:
Thank you for your kind feedback!
We’re glad to hear that our customer service team was able to assist you quickly and effectively with the drawer installation. Providing you with the right support when needed is very important to us, and we’re delighted that the detailed drawings helped you complete the process with ease.
If you have any further questions or need assistance in the future, don’t hesitate to reach out – we’re always here to help!
Best regards,
The MYCS Team
Very good work and extremely friendly…
Very good work and extremely friendly people. Thank you very much!!
January 8, 2025
Unprompted review
Reply from mycs.com
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our work and found our team to be friendly. Your feedback means a lot to us and motivates us to keep delivering the best service possible.
Thank you for choosing MYCS – we hope you enjoy your new furniture!
Best regards,
Your MYCS Team
Mediocre quality and worst delivery system ever
Furniture came with a part that was badly manufactured. I requested the company to send me a new part because I can't build it up.
Deliveries are made with a weird company that sends you emails and text messages to make an appointment for delivery.They are requesting an answer in 24h. You need to be home to pick up a small item (absolutely ridiculous). If you decline the date because you can't be home then, you need to wait for them to send you another date. Why not just send it by post or any other company. That way I am waiting over a month for the spare part to be delivered and I still have my furniture in pieces.
Quality of the furniture is same as Ikea. Not worth it really
January 4, 2025
Unprompted review
Reply from mycs.com
Dear Customer
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with both the quality of the part and the delivery process. This is not the standard of service we strive to provide, and we’d like to resolve this matter as quickly as possible.
To assist you further, could you please provide us with your order number, email address, and phone number? This information will help us locate your order and expedite the replacement part delivery.
We truly appreciate your patience and understanding and are committed to finding a solution for you.
Best regards,
Your MYCS Team
Excellent product and support
Excellent customer support. Prompt delivery, and great look. We have already recommended and done interior for several people.
January 2, 2025
Reply from mycs.com
Thank you so much for your amazing feedback! 😊 We're thrilled to hear that you loved our customer support, prompt delivery, and the look of your product. It means the world to us that you've recommended us and shared your experience with others. We're honored to have been part of your interior projects and look forward to serving you again in the future!
Warm regards,
Your MYCS Team
All great and nice person!
December 20, 2024
Unprompted review
Reply from mycs.com
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience! 😊 We truly appreciate your feedback and are always here to help.
Best regards,
Your MYCS Team
Great delivery into our apartment
They did a great job and brought everything upstairs carfeully.
December 18, 2024
Unprompted review
Reply from mycs.com
Thank you for your wonderful review! We're so glad to hear that the delivery went smoothly and that everything was brought up carefully. Your satisfaction is very important to us, and we appreciate your feedback!
Your MYCS Team
Reply from mycs.com
Thank you for your kind words! We're delighted to hear that our team was able to assist you in such a helpful and considerate manner. Your satisfaction means a lot to us, and we’re always here to support you with anything you need.
Best regards,
Your MYCS Team
Lovely design at a good price
Great design and the ability to customise was perfect.
December 11, 2024
Unprompted review
Reply from mycs.com
Thank you so much for your wonderful review! We're thrilled to hear that you loved the design and appreciated the flexibility to customise. Your feedback inspires us to keep delivering products that meet your unique needs.
Your MYCS Team
Very professional and accurate work!
Very professional and accurate work!
December 12, 2024
Unprompted review
Reply from mycs.com
Thank you for your wonderful feedback! We’re delighted to hear that our professionalism and attention to detail made a positive impression. Your satisfaction inspires us to keep delivering at the highest standard.
Your MYCS Team
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