mydeposits Reviews 

They are always attentive and helpful. They are reassuring and know what they are doing. Just had the pleasure to speak with Clare-Louise and she was lovely.

Nic was so helpful, she was absolutely fantastic and game me so much information!

Great customer service. They(Sarah)completely understood the situation that I was in,and helped and guide me in the right way.

My call was answered quickly and Nic was just the right balance of being polite, friendly, helpful and efficient. She listened patiently whilst I explained why I was ringing, was eager to help me, checked my e-mail address was correct on her system and sent me a polite e-mail, with attached copy deposit protection invoice, as requested. Thank you, Nic - top class customer service and a credit to mydeposits.co.uk !

Very lovely customer service

Great customer service !!! contact mydeposits now and again for help and each time the operators are so helpful it makes a refreshing change to my day!! they are not only understanding but extremely polite and professional and never put me on hold because they don't know the answer. mydeposit scheme is easy to use once you get the help to show you around.

Thank you for speaking to me. It helped a lot .

The customer service I received was second to none. Benjamin was extremely polite, professional, and knowledgeable. He understood my issue immediately and resolved it quickly. He guided me through the entire process from start to finish, staying on the phone to ensure everything was completed and to confirm that my issue had been fully resolved.

Benjamin was also very personable and is a real credit to the organisation.

I spoke to a lovely lady called Clare-Louise today who extremely helpful and has given me some excellent advice.
thank you so much Clare-Louise 🙂

I called for clearification on steps to follow and Claire-Louise support today was helpful. Explained things they way i understood them better. Happy i did get such assistance from her.

I spoke with Nic today regarding a deposit which is held by my estate agent. My agent had given me totally inaccurate information and Nic was able to guide me through my next steps to resolve my problem. Nic was extremely knowledgeable and helpful and it was a pleasure dealing with her, she is a credit to her company.
Regards
Kevin Tunley

Great service. They answered all of my questions quickly and clearly, and were very helpful throughout the process. I really appreciated their fast response and professional support

Very helpful, resolved the issue immediately.

I found the advisor supportive, friendly and helpful. My questions were answered and I was left reassured that a dispute had not been raised.

My deposits are always generous with advice; today, Clare-Louise was very knowledgeable and professional in helping with my inquiry.

Excellent support from Nic who explained the process perfectly and displayed an excellent level of knowledge

Nic had a great sense of humour and was very friendly, helpful and affable. She was knowledgeable too. She made my day with her giggles. She is an asset to your company!
Thank you !

Their system removed timestamps from my evidence, then tells me I'm liable because my evidence did not have timestamps.
While the landlord uploaded a screenshot of a random piece of furniture that looked nothing like the existing one and got a free 50% payout.
When challenged, they had no interest, even though they said factual errors can be challenged.
They also removed their business on Google Maps to hide all the 1 star reviews they had.
Absolute disgrace. I would stand in front of a judge all day to present all my evidence, but the system makes it impossible for individuals to get any form of justice. They know this and take advantage of it.

Excellent! Thank you Claire!

Had a little difficulty initially navigating the system. Spoke with Hannah who was awesome and made it appear straightforward ! The world needs more Hannah’s …