DPD Deutschland Reviews 

Not worth even one star. They DO NOT even TRY to deliver. Just send you the message that they couldn’t find you at home while they never even were there. Worst

Worst delivery service ever

Worst courier service!!! I prefer DHL or Hermes but with DPD is very worst. I am waiting for my package to be delivered, only seeing the no DPD truck around the corner then letting me know the package is unable to be delivered, i am on the window next to my door to open overlooking the street, worst is they let me pick up the package at the pick up center. Customer Service is also worst. They will defend with whatever reason that does not compensate with what their drivers did during delivery. They deserve not to take any delivery.

Maybee it´s time to take dpd to the Police... Maybee Donald Trump can take this company out of bizzniss.

I am writing to formally express my deep dissatisfaction with the service I recently received from DPD regarding the delivery of a package, tracking number 05222072903284, sent to my sister in Germany.

I selected the pickup option for this delivery, as my sister works long hours and is often not at home. I carefully filled in all the required details, including her email address, to ensure she would receive notification upon the package’s arrival.

However, she never received any communication from DPD. Despite contacting your customer service four times to request a pickup code, she was consistently informed that the email address provided was incorrect—this is absolutely not the case. Consequently, she was not given a code and had no way to retrieve the package, which is now being returned.

I then contacted DPD Netherlands to explain the situation. Unfortunately, I encountered unhelpful and dismissive responses from your representatives, who seemed eager to end the call and repeatedly stated that nothing could be done. I also followed up via email but received no response.

To make matters worse, I was told by a staff member today that I am not allowed to file a complaint. This is entirely unacceptable and inaccurate. I paid for a service that was not delivered, and now the package is being returned without valid justification.

It is unacceptable for a company to offer no accountability or accessible process for addressing complaints. As a customer, I feel disregarded and unfairly treated.

I will not be using DPD again in the future. Other service providers, such as PostNL, handle complaints seriously and responsibly, and have shown a far greater commitment to customer satisfaction.

I expect DPD to acknowledge this complaint and take appropriate action to investigate the issue and address the poor customer service I have received.

The parcel was allegedly delivered to me at the time when I was at work and the info says it was delivered to me directly - obviously impossible! Now I cannot find the parcel. If it was delivered to a neighbor, then I would expect to see the neighbor's name on the trekking web-page. This is not how delivery is supposed to be done... I cannot understand how this delivery service still operates in Germany and who uses their services (it was not my choice in this case). A disastrous service!!!

I am extremely disappointed with the service I have received regarding my parcel delivery. My package has been delayed for two days despite multiple follow-ups. I have contacted customer service seven times, spending significant time on hold, yet the issue remains unresolved.

Today, I waited outside my building for over an hour, only to be informed that the delivery personnel could not locate my address. This is unacceptable, especially considering that numerous parcel shops are available in the area where the package could have been dropped off.

I kindly request immediate action to ensure my parcel is delivered promptly. If the address is an issue, please provide an alternative solution, such as delivering to a nearby parcel shop. I expect a resolution at the earliest and appreciate your urgent attention to this matter.
and this is not first time.

Package not delivered and returned back. The courrier was not able to deliver the package neither to me neither to a pickup shop.

MPS0511206580401120250310

What a disgrace

I was supposed to receive a package today. But guess what. No delivery was even attempted and I got an email saying oh sorry we missed you. No you didn’t miss me. You didn’t even try.

I was home. I made sure I am available to be here to pick it up. My bell was not rung. No note was left. And my building even has a service that the reception can receive the package. Nothing

Did not even try to deliver and says oh we missed you. 1.2 after 3k reviews says a lot.

It’s literally the worst experience in my life, absolutely disappointed. I wish I never had to have a contact with this delivery completely.

My experience with DPD has been consistently frustrating and disappointing. The drivers are incredibly rude and arrogant, showing no professionalism or basic courtesy. They barely make an effort with deliveries, often marking them as "attempted" without even ringing the doorbell.

The overall service is shockingly bad—delays, lost packages, and zero accountability. Even after repeated complaints, nothing ever changes. It’s clear that customer satisfaction is not a priority for them. If you have the option, I strongly recommend choosing another delivery service to avoid unnecessary stress.

DPD is by far the WORST delivery service I have ever dealt with. Every single time I have a package coming through them, there is some kind of issue—delays, lost parcels, or fake "attempted delivery" notifications when I was home the whole time! Their drivers clearly don't care, and customer service is just as useless, providing generic responses and absolutely no real help.

My latest experience? They claimed to have delivered my package, but there was NO SIGN of it anywhere. No photo proof, no neighbor received it, and of course, their tracking is a joke. After multiple calls and emails, all I got was "We are investigating"—which means "We have no idea where your package is, and we don’t care."

Avoid DPD at all costs unless you enjoy frustration, wasted time, and lost parcels. If I had a choice, I would NEVER use them again! 🚫📦

Worst service ever.

Packages were returned to the sender without reaching the recipient.

Will never ever use their services.

Poorest company ever.

The worst ever! I can’t believe why Germany still allow this courier to run in business. Imagined for two days, i have waited for the package. On the second day even waited outside for it, and i was shocked it was already marked as delivered even it was not. Called their hotline and instructed me to call the sender. I asked him if he could simply call the delivery man because for sure the sender has given the package. It was just DHL Boxes. It appeared on their tracker. Tsk.

0 if it was possible.
They didn't deliver the package and lied about delivering it to a parcel shop.
I ordered again to their pickup station this time they returned the package to sender because they couldn't find their own pickup station which they suggested me to use for a quick and easy delivery.

Without attempt to deliver to packetshop where i redirected order they returned 3 of 4 boxes to seller from China and 1 delivered to my old adress. i was waiting 2 months for order and now nobody know where is 3 of 4 my boxes. On email 4 times i received the same answer. At the moment is one month after they automatically redirected my order to seller and nobody know where is are my very expensive wheels...

I was forced with DPD with some orders I have made. It is the worst company by far. A few weeks ago I orderdd some new tires for my car from Michelin, the delivery was pending. I came back from work and the tires were on the street. Parcel was not delivered yet on the system. This time I ordered a cst tree from OTTO and the delivery was made under my name but I am out of town for work. The parcel is nowhere to be found. The most unreliable, unprofessional delivery service I have ever seen.

DPD marked my parcel as delivered, but I never received it. And they could not offer the proof of delivery, because I never signed it! Customer service has been unresponsive and unhelpful. I need urgent assistance to locate my package. Extremely disappointed.

Initially had seen the delivery employee just leaving the packet outside the door of apartment building even without using the ring bell or any notification. This time it was absolute chaos from the DPD service. I received the notification that I will receive my packet at a specific time and even the delivery vehicle never passed by and shortly later received a notification that it was not delivered as they couldnt find the receiver. Finally received a notification that the packet is delivered at the neighbor and the neighbor being 1.5 hours from my home. Absolute disaster. I hope I never use this service and i wish if this service never existed!!!!!

The worst company imaginable – they have no competition when it comes to unprofessionalism. I placed an order on December 1st, expecting to receive it by the 5th at the latest. Unfortunately, not only did I not receive my parcel, but I also didn’t get my money back. The order was worth €500, and for over two weeks, their tracking system has stated that the package is being returned to the sender.

Additionally, I’d like to point out that I work from home, and at no point was there any delivery attempt made. Absolutely disappointing service