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Myeasylab Reviews 1

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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Manque de geste commercial...

Les échantillons ont été vite analysés mais le service commercial n'est pas à la hauteur escomptée.
En effet, sur leur site, j'ai suivi la notice PDF pour l'envoi du colis et ce n'était pas la bonne adresse indiquée dans la check-list avant envoi. La bonne adresse était indiquée dans le bon de commande. J'ai donc envoyé un premier colis à la mauvaise adresse et ils ne veulent pas me rembourser 5,25€... De plus on m'a rigolé au nez par téléphone lors de l'évocation de mon problème me disant que ça fait bien longtemps qu'ils ne sont plus à cette adresse. On me dit "la bonne adresse est sur le bon de commande" d'accord mais il n'y a pas marqué sur le bon de commande comment ensachet les échantillons par exemple alors que cela doit être fait d'une certaine manière pour être recevable et ça c'est indiqué dans la notice PDF...
Je ne trouve pas du tout cela professionnel.

July 23, 2025
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