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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their fantastic appearance, vibrant colors, and clear photo prints, often exceeding expectations. Many people highlight the excellent customer service, noting quick responses, helpfulness, and a genuine understanding when issues arise. The ordering process is also described as easy and efficient. However, some people were dissatisfied with the quality of certain products, mentioning issues like poor material, stretched designs, and items not matching website photos. There were also occasional problems with orders, including incorrect items, missing products, and unexpected sizing discrepancies, which sometimes led to additional costs for customers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clear photo prints,... See more

Quality

Consumers find quality to be ambiguous. While many reviewers praise the soft fabric, vibrant colors, and... See more

Order

Clients share ambiguous opinions on order. Some customers praise the quick delivery, with one receiving 19... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shirts look fantastic. Soft fabric, vibrant colours and the photo is clear. It will make my husbands big 0 birthday so special when he walks into the room! Thanks for the great customer service too 🙏... See more

Rated 5 out of 5 stars

Easy process to order Father’s Day gift, that’s cool and something unique. Although my order was partially incorrect, I contacted customer service and they fixed the issue and send out a new product.... See more

Rated 5 out of 5 stars

I ordered something and wanted to change the size of what I had ordered. I received a very quick response and was advised that I was able to modify the order. Still to receive the goods but so far so... See more

Rated 5 out of 5 stars

These guys are great- good communication and timely reply to my questions. The undies are great material and the printing is super clear!


Company details

  1. Events & Entertainment

Information provided by various external sources

Customize your face on socks! Just need 3 steps to enjoy free shipping. Personalized your photo or dog's face on socks as a gift on Father's Day, Mother's Day, Anniversary, wedding, Christmas and any occasion for your family, friend, pet. 100% Made In ...


Contact info

3.8

Great

TrustScore 4 out of 5

402 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love my aprons!

Love my aprons!
My order for 2 aprons with my own dog photo was executed with speed and efficiency. The process of applying the photo was user friendly and easy to do. I was initially concerned that the inclusion of my dog photo didn’t work because it wasn’t displayed on the confirmation order. I immediately contacted the chat option & I was assured that my photo would be on the finished product! It was! I was very happy with the end result and we LOVE the aprons. Also sizing was very accurate.Susan HS Rye VIC Australia

January 13, 2025
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Rated 5 out of 5 stars

No issues

Arrived quickly, designs looked exactly as pictured, quality as expected for the price.

December 31, 2024
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Rated 1 out of 5 stars

So disappointed

So disappointed. Paid for express delivery as it said it would arrive by Christmas, it’s now 31st December and still no delivery. Emailed company to complain and no one has gotten back to me. Will never use this company again.

December 31, 2024
Unprompted review
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Reply from Myfacesocks

Hi Lisa. Thanks for taking the time to share the feedback. We have contacted you via email and it might have gone to your spam folder. Please reply to our email when available. Thanks.

Rated 1 out of 5 stars

Xmas shirts that never arrived

Ordered Xmas shirts that were meant to arrive before Christmas (obviously) and they never came!!! Ordered on the 9th of December. I am truly disappointed as I’ve spent over 80$ on these, thinking this is coming from within Australia, instead it’s coming from China! I’m starting to believe this is a scam as they still haven’t arrived, what a joke! Please don’t waste your money!

December 28, 2024
Unprompted review
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Reply from Myfacesocks

Hi Jana. Thanks for taking the time to share the feedback with us and sorry for the inconvenience. You can reply to us via cs@myfacesocks.com so that we can offer a further solution.

Rated 1 out of 5 stars

Very disappointing

Very disappointing. Researched this company for location purposes - shows they are in Chatswood NSW. Delivery ETA was 14 days. Ordered Xmas shirts for Xmas Day to wear. Just received the shirts today 28th December! Shirts are made in China not NSW and delivery is NOT 14 days. Won’t buy from them again.

December 28, 2024
Unprompted review
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Reply from Myfacesocks

Hi Michelle. Thanks for taking the time to share the feedback and sorry for the late delivery of the parcel. There is a production time included since all the shirts are customized. Thanks for your understanding.

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Rated 1 out of 5 stars

Average+

Design is average. Fabric is cheap polyester and sizing is huge. Maybe I was expecting more for my $30.

December 23, 2024
Unprompted review
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Reply from Myfacesocks

Hi Andy. Thanks for taking the time to share the feedback with us and sorry for the inconvenience. You can contact us via cs@myfacesocks.com so that we can offer a further solution.

Rated 1 out of 5 stars

Charged for postage and then another…

Charged for postage and then another $39 express postage on top of that only for it to take way longer than their promised 3-5 days. Don’t bother paying extra for postage.

December 16, 2024
Unprompted review
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Reply from Myfacesocks

Hi Jo. Thanks for taking the time to share the feedback and sorry for the inconvenience. Could you please contact us via cs@myfacesocks.com so that we can check and offer a solution? Thanks in advance.

Rated 1 out of 5 stars

I ordered on 9.12 the item was $29 and…

I ordered on 9.12 the item was $29 and shipping $39. On the 11.12 I asked why the item was delayed. I got a response on the 21.12 offering me a $3 refund and the item is delayed stating it will take up to another 15 business days as it did not meet the quality inspection.

I want a full refund.

December 21, 2024
Unprompted review
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Reply from Myfacesocks

Hi Josie. Thanks for taking the time to share the feedback. Upon checking, the production time has been delayed due to increasing volume orders. We have sent you an email and look forward to hearing from you.

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Rated 1 out of 5 stars

Really disappointing service

Really disappointing service. Ordered 24 shirts, three times they sent us the wrong sizes (adults instead of kids). They wanted me to pay for the postage. They do not check orders before sending and the shirts were scrunched up in a box. Would not recommend!

November 30, 2024
Unprompted review
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Reply from Myfacesocks

Hi Tayla. Thanks for taking the time to share the feedback. Please be assured that we are taking immediate steps to address the issue and prevent similar occurrences in the future. Your feedback is invaluable to us as we continually strive to improve our products and services.

Rated 1 out of 5 stars

Worst organisation ever.

Worst organisation ever, customer service is aplauling. I ordered something for Christmas as it stated guaranteed Christmas Delivery ! What a lie.... I placed my order on the 9th of December and they only started working on it on the 16th of December... They then stated that it can take up to 14 business days for production and delivery. They should of had a Christmas Guaranteed cut off time.

December 9, 2024
Unprompted review
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Reply from Myfacesocks

Hi Terry. Thanks for taking the time to share the feedback. Please be assured that we are taking immediate steps to address the issue and prevent similar occurrences in the future. Your feedback is invaluable to us as we continually strive to improve our products and services.

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Rated 5 out of 5 stars

Great experience

Communication from start to finish of the order was amazing. I knew exactly where my order was at in terms of being made to arriving at my door.

The detail to the photo I sent In was outstanding.

Very happy :)

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I could

If I could give no stars I would! Absolutely do not waste your time and purchase from this company. Terrible customer service and still have the item that i ordered that is apparently “out of stock” on the website for other people to purchase. Unacceptable do not bother!

December 4, 2024
Unprompted review
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Reply from Myfacesocks

Hi Sher. Thanks for taking the time to share the feedback and sorry for the inconvenience that the shopping experience has let you down. Please be assured that we are taking immediate steps to address the issue and prevent similar occurrences in the future. Your feedback is invaluable to us as we continually strive to improve our products and services.

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Rated 5 out of 5 stars

Satisfied

Received the two puzzles for my granddaughters for part of their Christmas gifts. Puzzles are good quality. Only thing I did was took a photo of the completed puzzle and printed it for the outside of the box, as the picture provided was poor quality.

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

First of all. NOT printed in Australia. They were so hard to deal with when trying to customise my shirt, hardly speak English. Shirt is horrible quality! I got an XL and it’s as big as a blanket…. Picture quality isn’t great! Horrible experience. Better off buying off Temu! Much better quality there.
When modifying shirt and you accept. They send you heaps of emails saying you never accepted and that they’ll suspend your order. Website hardly works.

November 27, 2024
Unprompted review
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Reply from Myfacesocks

Hi Mahaliah Aniston. Thanks for taking the time to share the feedback and sorry for the inconvenience. Could you please reply to the email sent to you? Thanks for your understanding. - Elsie

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