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Fortiva Reviews 

302
•
TrustScore 1 out of 5

1.2

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Customers frequently complain that support agents are dismissive, unhelpful, and completely fail to provide clear answers when contacted. Reviewers state that reaching someone who can actually resolve complicated billing or account problems feels nearly impossible. Some reviewers were not happy with unexpected fees, sudden hidden charges, and excessively high interest rates applied to accounts. People also noted that submitted payments often fail to post on time, leading to unjust penalties and automated late fees. Consumers reported extreme frustration when trying to settle their outstanding balances or close accounts permanently.

What people talk about most

Payment

People report negative experiences with payment, noting persistent issues such as unexpected fees, delayed... See more

Customer service

Customers consistently report negative experiences with customer service, highlighting rude and unhelpful... See more

Price

Consumers express deep dissatisfaction with the pricing, highlighting excessive interest rates and unexpected... See more

Service

Customers consistently note negative experiences with service, describing it as nonexistent or terribly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE!!! Simply wanted to add my card to Apple Pay. Over 4 phone calls, 1 disconnect (without provocation), multiple layers of identity verifications and over 2-3hrs of combined... See more

Rated 1 out of 5 stars

Absolutely abysmal customer service. You can't talk to any real support if you have an overdue payment. Late payment customer service doesn't speak english and will only keep asking you how you'd li... See more

Rated 1 out of 5 stars

Fortiva is a total joke. Vivent home security uses them for homeowners who dont pay the app. $3000 cost at time of installation. Fortiva refused to send me a written, itemized statement after 3 writ... See more

Rated 1 out of 5 stars

Haven't used this credit card for 2yrs. 1400 available credit, they quit sending me email notices,now send to messages. 600 in fees this year alone for supposed monitoring. Waiting for card to be canc... See more

Company details

  1. Non-Bank Financial Service

About Fortiva

Written by the company

The Fortiva® Mastercard gives you the flexibility you need for everyday spending. Issued by The Bank of Missouri, this unsecured credit card reports to all major credit bureaus, so responsible use may help you strengthen your credit and potentially qualify for credit line increases over time. You don’t need perfect credit to apply.

Cardholders can earn cash back rewards*, including up to 3% back on eligible gas, groceries, and utility purchases, and 1% back on other qualifying purchases. The card includes real-time account alerts, 24/7 customer support, and convenient account access through the mobile app or online Account Center. Learn more at myfortiva.com.

  • $0 security deposit
  • $0 application fee
  • $0 fraud liability
  • No credit score impact (prequalify with a soft credit check)

See if you prequalify*

Learn more

Click here to view additional details.

Contact info

1.2

Bad

TrustScore 1 out of 5

302 reviews

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1.2

All reviews

(302)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

IMAGINE guys are awesome.

IMAGINE guys are awesome.
My agent was very knowledgeable and super helpful.
She took care of my claim and was extremely polite.
Thank you Sandra

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Spot on

My recent experience making a payment with a customer representative went very smoothly and stress free

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

Customer service was very helpful

Customer service was very helpful. I made the mistake when setting up my auto payment date, I didn’t realize that they start their calendar date on a Monday vs Sunday. I normally get paid n 4th Wednesday if the month. I THOUGHT I picked the last Wednesday by picking middle of calendar when I ACTUALLY picked a Thursday. Watch for this. They did reimburse me and I changed my auto date myself.

December 22, 2022
Unprompted review

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