Green Star Energy Reviews 

Was with this company years ago I paid my remaining bill when I left and closed my account back in 2018 they are now harassing me about a bill i do not owe. I rang them a few months ago to argue this since then I have had numerous scam calls which I have never had before these are every day so they have obviously been selling details.

GreenStar are scam artists!!! DO NOT USE!

I moved out of a property in 2018, provided them with a new address to settle any outstanding bills and in fact they sent me one stating that they owed me money! Now starting to chase me for £700+ 2.5 years down the line. Absolutely furious. Never use this company!!

Absolutely a terrible company who have been harassing me for £1,600 when I left them
I had been on their unlimited electricity tariff paying a fixed amount every month by direct debit owing nothing
I have had months of stress and debt collection letters

Absolute disgrace of an organisation. A final bill was sent 18 months following a switch to another provider with a total that was complete nonsense. Terrible communications, dreadful customer service, lack of attention to detail on complaints. Avoid.

The absolute worst experience I've had with any supplier. Had to resort to using an energy Ombudsman, as we reveiced a cosmic bill at the end of the contract. While dealing with my complaint, I never once received an update from the Green Start Energy customer service and had to keep chasing them. They did, however, keep sending me emails about a dept collector and how the outstanding bill will affect my credit rating. I did get compensation when the compaint was dealt with by the ombudsman, however, it did not come close to the 4 months of continuous stress.

I join Green star energy December 2018 on pay as you go meter both gas and electric they even send me the Electric key and gas card after few months they started sending me bill I was like what wrong with this company I already pay for my gas and electric how come I did got a bill untop I then call them straightaway and I been told they will look into it few months again another bill then collecting agency I was like hell knows am not paying this amount almost £877 and they send me another letter for discount £617 to made me pay i told them even it’s was £0.1p am not paying and all them time I was with them I don’t even spend £300 top up i ask them if this a fraud or what I even send pictures of my pay as you go meter.
I then switch back to British Gas this

Green star energy this company is not a good company please do not join them at all thanks

I was with green star energy for a period and changed provider. I was informed by them that I had an outstanding balance which was £700 . I did not know this because they did not alter my direct debit when I was using more electricity. They took the full amount but after an indemnity claim I paid an amount each month. I paid the direct debit without fail but in August This year the direct debit was cancelled for some strange reason. I did not know anything about this until I got a letter saying that my debt had been sold on. I rang them and they assured me at the time that a new direct debit had been set up after a lengthy phone call. However today I got a letter to be informed that my debt was with past On to “past due credit solutions”. I rang green star explaining that I had set up a direct debit payment a month after the missed payment. I was informed that this had not been done and that I would need to contact my bank to do this. I have now paid the full amount £269 never to use green star again. If they had sent a regular letter at the beginning regarding the missed payment it could of been sorted hastily and I thought it was sorted a month after the missed payment. But to just pass on the debt without informing me of one missed payment. Do not use this company they are a shambles.

Wouldn’t even give one star!
I left Green Star over a year ago and paid the remaining amount. They have hounded me ever since and had two separate debt collecting companies hound me also for several different amounts of money. They have told me that my account issue was resolved on several occasions a too but then within weeks I’m bombarded with debt collector letters, emails and post to my property!
I have phoned and emailed time and time again and despite being told the problems are resolved, low and behold, within a week or two, another debt collection agency letter arrives!
Customer services and the complaints department are useless! You are passed from pillar to post and told lies!!!!!
The last email told me that they owed me the money!!!!!!
They’ve probably spent more on admin and staff wages etc to find out they owe me the bloody money back!
DO NOT SIGN UP TO GREEN STAR!!!!

Avoid this company, regardless of what they offer.
I left back in March 2020 and I am still to this day trying to resolve problems with them. I left in March with a outstanding balance and they failed to collect the DD payment they had been taking for the past 2 years...
They tried to take it to a debt collector company, even thought i had set up DD with them over the phone 4 times and each time they failed to collect the payment from me. Such an unprofessional company with terrible customer service. Stay away.

I settled my account with you and paying the balance d/d but still receiving demand for payment from Pastdue Credit solutions. Would you please inform them it is being paid. A/c no. 0005309661.

Beware of this company . I left them back in April with a clear slate , and this month they are asking 187pounds of unpaid bills ! And i can see another one coming up for 58 pounds ..
Thieves ..

DO NOT sign up with the company. The worst company I have ever delt with.

this company sent me a inacurate energy bill 1 1/2 years after i stopped using them along side a threatening letter from a debt collecting agency. i called to confirm that i had submitted my readings when i finished doing buisness with them and check the bill was accurate to which i was informed it was a accurate bill and i needed to pay the money or i would be taken to court. i paid the bill which turned out to be completely inacurate and it has been a nightmare trying to get my money refunded. all of the phone staff are completely incompitent. avoid this company. they should be shut down for criminal behaviour.

I purchased a 3 ton system from Green star Energy 0n 7/24/2020. an installer came out inspected my current system and told me what it would cost to install the system. a Mr Taghi Najafi installed the air handler backwards, the drain pan was cocked at a bad angle and he installed the unit so the service side was away from the service floor. Also when he installed the flu he used single wall pipe, and lastly he crushed one of my ducts. I made several attempts to contact him over a 1 week period because the air unit wasn't working. on about day 8 water started coming through my ceiling. He finally came out to fix the unit. It was obvious he did not know what he was doing. Here is what he told me>>>>He said his a/c guy had a heart attack so he was having to do the work himself. He told me when he was at home depot he saw how the unit was set up so that's the way he set it up at my house "you cant make this stuff up".. The Green star rep refused to give me his last name or business address. and finally the told me upfront that they would provided a w-9, they also never gave me the w-9. I got zero remedies from Green star, Do not waste you time or money on this company. P.S. I also have wittnesses who herd my discussions

Terrible experience. My tenant had an account with this company and clearly left without settling her account (or her rent.) Having had threatening letters delivered to the address from this company and debt recovery agencies I have contacted them to sort the issue out. I’ve now been spoken to 8 people, been promised a supervisor call back which never came, I called back and was put on hold to be put through to a supervisor, then hung up on. I was passed through to a ‘supervisor’ who turned out to be another associate. After all of this and more I am no further on with sorting any of this out. I’ve now wasted literally hours trying to sort out an issue that wasn’t mine to begin with.

Absolutely shocking customer service. Refused to send out a breakdown of costs to my elderly father,as he felt they were greatly overcharging him.
AVOID AT ALL COSTS. DO NOT SIGN UP!!!
I would have given ZERO stars,but sadly didn't have the option.
AVOID AT ALL COSTS. DO NOT SIGN UP!!!
AVOID AT ALL COSTS. DO NOT SIGN UP!!!
AVOID AT ALL COSTS. DO NOT SIGN UP!!!
AVOID AT ALL COSTS. DO NOT SIGN UP!!!

I left Greenstar in December 2018 in credit but the liars and thieves have never repayed me.

These jokers have harassed us for 2 years because they wouldn’t release the gas line to Eon so we were stuck with them for 4 months. Then decided to send us a whopping bill, asked for a break down which they didn’t do. Then sent us to the debt collectors. We weren’t disputing that we owed money, just wanted an accurate break down as we felt it was severely overpriced when we didn’t even have a working boiler at the time. After 2 years of battling we gave up and paid the reduced price of £270 just to get them off ours backs and stop harassing us!
Then months down the line they have sent us another letter threatening to take us to court of an unpaid amount of £70! THIS IS HARASSMENT!!! We paid the debt collector and now these jokers have changed names to SHELL ENERGY RETAIL LTD!!! Avoid - you have been warned!
We will be seeking legal advice and will be going to the ombudsman!

Bad customer service, once you are hooked with them it is a nightmare to get support on bills on anything else.

Keep well clear, bullies! Their app informed me I was £900 in credit, on phoning to check their call centre agreed that the app was correct, 1 week later on checking the app I was then £500 in debt!! Apparent admin error. I agreed payment plan to clear my debt then moved supplier, 6 (six) months later after leaving they hit me with another outstanding debt chasing letter, even though they had credited me £20 for overcharging me?? Apparently it can take 6 months to get final bill together despite having smart meters. my advise leave well alone, much better suppliers out there.