Hermes Germany  Reviews 

The package that arrived is not the same that I sent, there is clearly someone else's name... But there was a new wrong label on top.
Customer service did not answer after 2 weeks.

Not that Hermes is bad, but it's ridiculously funny. First you get an email saying "your package will arrive between 9-11am" and then "your package will arrive between 12-2pm" and then they move the time to the evening. Do you really think anyone has time to wait all day for a package to arrive? And then it's delivered to you by a driver who either has no idea what planet he's on or is so rude that you're speechless. I feel sick when I see that my package is being delivered via Hermes.

I am absolutely disappointed by the "service" I received from Hermes today. After two failed delivery attempts for my package (Tracking: H1025727096645801072), I called their support line to find a solution.

Instead of receiving help, I was met with mockery. Not only did the agent refuse to speak English, but when I stated that I live in Berlin, he and others in the background began laughing and mocking me. When I asked, "Is this how you treat your customers?" they simply laughed more and hung up on me.

This level of unprofessionalism and clear bias against non-German speakers is unacceptable in a global city like Berlin. Hermes is failing both in their delivery logistics and their basic human decency. If you cannot provide a secure delivery or professional customer support, you should not be in business. I will be filing a formal complaint with the Verbraucherzentrale (Consumer Rights Center).

Avoid this carrier if you expect to be treated with any level of respect.

Never delivered the parcel and lied about an attempted delivery (I was at home at the time they claimed not to have reached me).

I am extremely disappointed with the service and lack of accountability at Hermes. On two separate occasions, the delivery driver was aggressive and unprofessional. The first time, because I had canceled a delivery, he actually started recording me on his personal phone while at my doorstep. The second time, during a pickup, his behavior was hostile and deeply distracted/disturbed my family. I reported these incidents to the local Hermes management, but they have done absolutely nothing. This is a massive safety and privacy concern that remains unaddressed

They never came to pick up package, no contact with them. Useless!!!

I sent a package from one city to another in germany, tracked, and hermes ofc has lost the package.
How is this even possible, not even 100km!!! i lost my money thanks to this useless service!!!

Didn't think there were any postal companies that were worse than the Swedish Post Lost, in being the slowest. and poor updates

A terrible delivery service. They take orders from bigger companies (like FedEx) and in the process of adapting the delivery details (shipping number, etc) they cut the address and change the name of the recipient. My packages never arrived and now I will be receiving winter clothes in April. Really bad service with zero customer care.

Shipping numbers: H1029070483920501027, H1029070483256901027

This is the worst and most annoying delivery service ever, they just come up with useless excuses all the time about the address, either they say the address doesn’t exist or the receiver wasn’t at home. Worst of it all is that the tracking and the customer service are not efficient at all to give a reasonable update.

most terrible trashy delivery service in whole EU, site without English, and delivery guys incapable to call to provided phone number, o drop package to nearest pickup point, to talk with support it's same as to talk to person from other planet.

I am officially contesting the status of this delivery. Hermes has demonstrated extreme unprofessionalism and contradictory reporting.
1. Proof of Address Accuracy: Hermes claims my address could not be found for a parcel (Feb 17, 11:20). On the exact same day, Hermes successfully delivered another Vinted parcel to my doorstep at the same address.
2. Broken Promises: A Hermes representative (Hamida S.) confirmed the address was 'corrected' and promised delivery within 2 days. It’s been 5 days for a parcel that should arrive in 2 days. This was not honored; the tracking now shows a month-long delay.
3. Service Discrepancy: I paid for home delivery. Hermes is using a false 'wrong address' claim to avoid the door-to-door service I paid for, while simultaneously proving they know where my door is by delivering my other parcel. I don’t recommend this Service besides all those mistakes their drivers most of the time can’t communicate nor in German nor English. Very bad service.

Hermes is the worst, genuinely the most awful experience I ever made, I paid so that they'd deliver it to my house, but they couldn't even do that, I had to drive the post office.

They dont know how to deliver package.
I’ve sent a package to a client in Germany. It took them a month to deliver it. But : they refused to deliver it. And sent it back to me. The package is intact. Address is clearly visible. Impossible to reach them (they dont know how to set up a proper website with visible useful informations display neither).

All of this : without any explaination.

Terrible service.

Hermes Germany tracking system is not working properly. Parcel location was repeatedly showing wrong.

Another terrible experience with Hermes delivery service. The delivery guy ringed demanding that i come and take my package in front of the building. I payed the delivery,I chose to be delivered to the door. Last time I didn't, so my Iphone got stolen,now I did but still they don't want to deliver. When I came down he became agresiv when I asked for what am I paying the delivery if not for packet to be delivered. He took my package in anger and marked it as not possible to deliver.

Clearly stating the correct country on the address and goes LITERALLY to another country
And now I don't know where the expensive package is and the customer service is useless as they always answer only by email like robots

Tell me why is my package delivered to my neighbor when I literally stayed home to receive it. Nobody called the door.

One star is generous.
Will say that your parcel was damaged in transit so they are deciding to withhold delivering it, but also won't return the order to the company. Which leaves you unable to get a refund or receive your order. Basically, they're all thieves. Use literally any other company.

The drivers didn t bother to get out of the van to ring the bell i just got an email that i wasn t home while i watched the driver go away. Customer support is also bad with their chat bot i could not change to deliver to a packet shop the bot gave an error massage that it couldn't change the addres, than i got redirected to a real people and set the delivery addres got a confirmation email that in 1-3 days it will be there that was 10 days ago and counting i don't have the packet and tracking only says there was an address change. 0/5 if i could i do never use this company