MyHoliday2 Reviews 

481
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable local guides, wonderful itineraries, and seamless organization that make their holiday unforgettable. Travelers also appreciate the fantastic customer service, exceptionally helpful staff members, and comfortable accommodations provided throughout their amazing international journeys. Some reviewers were not happy with flight scheduling, poor airport connections, and late travel confirmations. A few people mentioned encountering language barriers with certain guides, unexpectedly long layovers, or occasional issues with specific hotel rooms. These occasional drawbacks caused significant frustration for a small group of participants during their holiday travels.

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Reviews shaping this summary

Rated 5 out of 5 stars

Our tour was amazing showing us the diversity of culture & scenery. A small group of 8 was so well organised from day1 being met at the airport. Our guide Dissa is very knowledgeable & gave us many... See more

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Rated 5 out of 5 stars

Tour guide Dissa has been absolutely wonderful in arranging everything to ensure we fit in all the sites to the best advantage. His expert knowledge was greatly appreciated. Driver Kushan skillfully a... See more

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Rated 5 out of 5 stars

Dissa our guide could not have done more to make our trip perfect. He our driver Kushan. & also assistant Nandi tried to satisfy all needs. We had some unique & authentic experiences that were possib... See more

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Rated 5 out of 5 stars

I’ve just returned from the Solo Borneo Tour. It was fantastic all round. Our guide Halim was super helpful and informative, telling us all about the different cultural aspects and very knowledgeable... See more

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Company details

  1. Travel Agency

Written by the company

MyHoliday2 is an award winning, Australian travel company specialising in low cost, small group tour packages to bucket list destinations.


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4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

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4.6

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(481)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic holiday at a great price from a wonderful company.

We had a fantastic experience with MyHoliday2. Starting with a great choice of trips at really low prices, the team in Townsville were really helpful and all our documents were easily found on the website. The trip itself was really well planned and organised, our guide was fantastic and there was a perfect balance between organised activities and free time. The wildlife we saw was incredible and we will remember the experience forever. Thanks so much.

May 31, 2024
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Reply from MyHoliday2

We're so happy to hear that you had a wonderful experience with us booking your Borneo tour! We look forward to exceeding your expectations again in the future!

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Rated 4 out of 5 stars

Trip overall was good but one place…

Trip overall was good but one place made this a 4 star and not 5. My original accomodation on day 5 was Mount Kinabalu Perkasa Hotel, instead we were taken to Sabah Tea cottages. This was backpacker level. When we arrived NO WATER which meant no toilets or shower and after travelling for hours on bus this was a terrible situation. My first room I refused because of mould, second room tilles cracked in shower window not closed ( bugs filled room) ,no tv only malay language , no internet unless sat outside at night in outside room. Disgusting and why the change one can only guess it was much cheaper than original hotel.NEVER USE this sub standard accomodation again!!!!
Otherwise trip was good.

June 7, 2024
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Reply from MyHoliday2

Thank you for sharing your experience with us. We appreciate your feedback regarding the Sabah Tea Cottages hotel and would like to further investigate the matter. We are advertising the accomodations on our Borneo tours as 3-4 STAR HOTELS (locally rated).Please rest assured that in the unlikely event that the listed hotels in our deals are fully booked, we will provide alternative accommodations of the same standard. We're glad the rest of your trip was enjoyable, and we hope to have the opportunity to serve again in the future.

Rated 5 out of 5 stars

This was a wonderful experience.

This was a wonderful experience. My husband an I were the only two on the trip. The guide was excellent and so knowledgeable, the transport and accommodation were faultless. Such great value for money.

June 13, 2024
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Reply from MyHoliday2

We're so happy to hear that you had a wonderful experience with us booking your Borneo tour! We look forward to exceeding your expectations again in the future!

Rated 5 out of 5 stars

Well packaged MyHoliday2 tour to Borneo for small groups that was well priced

The office is based in Australia & provides prompt friendly customer service. We were 2 couples who made 2 separate booking for Insurance reasons. The office linked the 2 bookings together which was great as we knew we would be travelling together. Small groups, only 6 on our Borneo tour plus the driver & guide. Very personalized service & being a small group meant flexibility when necessary. Content of tour was as described. We were lucky & saw a lot of wildlife which was very special.

You need to take local currency. Most places outside the major towns don't have Eftpos facilities. We are non drinkers nor buyers of souvenirs; we would rather have the holiday experiences. AU$400-$500 in local currency was sufficient for the 2 of us.

Don't really need any special clothing, just keep in mind the humidity& sun factor when packing. I found some great info in the Blog section of the MyHoliday2 website about what to take but found this after the trip. So, check this out as it will certainly take a bit of guess work out of the equation.

All sleeping accommodation was airconditioned, so was the minibus but some of the eating areas are open air. We had no problems with mosquitos, bugs or leaches but then we really didn't rough it either and had no rain.

Had a hiccup due to weather conditions in Sydney on departure which meant missed flight connections & a loss of 1 day in Borneo. This was out of the control of Myholiday2.

MyHoliday2 have a great selection of well-priced Holidays to choose from, so it's going to be hard to know which one to do next

April 5, 2024
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Reply from MyHoliday2

We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Just got back from a 12 day tour…

Just got back from a 12 day tour Vietnam Cambodia, had a great time . The co ordination with the tour guide in each city was exceptional. Had no issues what so ever. Only complaint was the 4 star hotel in HCM city. The air con was out in the dining room and it was so hot in there , they had portable fans installed but they were blowing warm air ! It was terrible , I asked one of the staff what was going on,he said it’s being repaired we would’ve put you in the function room but that was booked out for a conference. I’d source another hotel . Microphones in buses would’ve been good,most times we couldn’t hear the guide talking. All in all we had a great time

May 30, 2024
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Reply from MyHoliday2

Thank you for your feedback Peter,We apologize for the discomfort caused by the air conditioning issue at the hotel in HCM City. We will address this with the hotel management to ensure such incidents are minimized in the future. Microphones in the buses is a great suggestion, we will definitely pass this is on to our suppliers.

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Rated 5 out of 5 stars

Our 10 day holiday in Turkey was great…

Our 10 day holiday in Turkey was great and very memorable. This was made possible by Koray, our tour guide who was with us all the way. He was very accommodating, patient and know everything about teh history of all the places we visited.

We will book our next holiday with MyHoliday2. Highly Recommended!!!

May 2, 2024
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Reply from MyHoliday2

Thank for your feedback Felix.We're happy to pass on your fantastic feedback to Koray. Your satisfaction is incredibly important to us, and we can't wait to assist you again!

Rated 4 out of 5 stars

Experience in Sri Lanka with small…

Experience in Sri Lanka with small group was an eye opening and exciting introduction. A longer amount of time ie 2 to 3 days in each area would have been a more useful timeframe. Felt like too much time travelling and less time immersed in culture. Ajith the guide was responsive and flexible to the groups interests. Generally a great experience.

May 13, 2024
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Reply from MyHoliday2

Hi Susan, thank you for your lovely review of our Sri Lanka tours. Were so happy to hear you had a great experience. We hope to see you travel with us again soon.

Rated 3 out of 5 stars

Just finished our 12 day tour of Sri…

Just finished our 12 day tour of Sri Lanka. Dissa our tour guide/driver was fantasic. Knowledgable and very safety conscious whilst driving. This enhanced our Sri Lankan experience.
Suggestions for MyHoliday2 - Description of hotel accommodation facilities was limited. We had to undertake our own research. Advice in relation to air carrier and departing terminal changed without proper consultation.

May 13, 2024
Unprompted review
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Reply from MyHoliday2

HI Paul, thank you for your review. We're glad you had an excellent time on tour and with our driver guide Dissa. As standard we do not provide details on hotel facilities, just the hotel names so customers are free to look them up, read review etc. Also, kindly note that all changes to flights such as schedules changes and terminal changes come directly from the airline to the customer, as the travel agent, we are not notified of such changes so unable to inform you. We hope to see you travel with us again soon

Rated 4 out of 5 stars

Awesome!

Well organised and covered all experiences as per itinerary. Amazing photo opportunities with orang-utans, sun bears, turtles, monkeys and birds, etc. Unfortunately, we didn't see the elusive pygmy elephants, even although they were closeby.

May 20, 2024
Unprompted review
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Reply from MyHoliday2

HI Vivienne, thank you for your wonderful review of Borneo. Sorry you didn't get to see any Pygmy elephants, they are super elusive creatures! We hope to see you travel with us again in the future

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Rated 2 out of 5 stars

Japan Golden Route.

Japan Golden Route.

I have done over a dozen group tours, and this was the first I was really disappointed with. MyHoliday2 is a 3rd party provider, in other words they take the money, then farm you out to the actual tour operators.

I have mobility issues, and asked a number of questions before booking about accessibility - about distances required to walk etc. MyHoliday2 gave me answers that convinced me to book, but when the final itinerary came to me ( just 2 weeks before travel), my requests had not been taken into account.

I'd booked additional pre-nights on being assured they'd be in a centrally located hotel in Osaka and the pre-nights would be in the same hotel as the initial tour hotel. On release if the itinerary, it turned out night one of the tour was in an airport hotel - $200 taxi from central Osaka. So I had to choose to either change hotels, or stay far away from the city. Either way i would have $200 taxi fare to pay.

Nextly, I booked 3 optional day tours, after being assured that all would include hotel pick ups.

It turned out one was a walking tour (! - and again, I'll mention my mobility issues).

One was hotel pick up - hooray.

But for the 3rd tour, Nikko, I was required to make my way across Tokyo, a 40 min train trip, during peak hour to get to the meeting point. Something I knew was not possible for me, and which I'd confirmed would not be necessary when I booked.

(NB The tour was about 75 people, over 2 buses - the other bus was accommodated in a hotel next to the pick up point. If that had been the case for me, I could have done the Nikko tour, but I do not think there was clear communication between MyHoliday, and the actual tour operators.)

I cancelled directly with the in country operator, who advised me I had done so in time to receive a refund, and to let myHoliday2 know. I did so, and received a reply 3 days later, telling me no refunds were possible due to their "policies". I could have given the tour to another traveller if I'd known this,but by the time I got the reply it was too late. $500 down the drain.

The schedule was weird too...there's 2 nights in Osaka in the middle, but both days you go to Kyoto...? So that's an hour each way for no good reason.

In order to get your ride on the Shinkansen, there's a 3.5 hour wait at Kyoto Station. They organise nothing for you to do, there's no seating, and it made for a really long, pointless day. In Hiroshoma, you stay way out of town, in a hotel no where near any facilitues.

Other issues, between the itinerary I signed up for and the real itinerary being released ( which you'll only get to see two weeks out from your trip) there were hotel changes (all steps down) , and things removed (the brewery tour, Fushimi Inaari). I'm sure this is done consciousely, to make sure they have your money, before you have the real information.

They'll reply to this review with a lot of small print about how they "reserve the right to..." this and that. But at the end of the day, they just tell you "yes" to whatever you want to hear, to get your money, then treat you like sardines in a process line.

Use G Adventures or Intrepid - way better.

May 12, 2024
Unprompted review
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Reply from MyHoliday2

Hi Kay. Thank you for your review of our Japan Golden Route Tour. MyHoliday2 are an agent selling products on behalf of our tour partners. We are sorry this one did not live up to your expectations, we will address all concerns with the operator to make the required improvements. Thanks.

Rated 5 out of 5 stars

We came back from our 6 days Maldives…

We came back from our 6 days Maldives trip & it was amazing! From airport pickup to sea plane transfers to the villas - everything was well organised. The staff at the resort were superb who became like a family at the end.
Good work Denie - thank you for all your help!!

May 14, 2024
Unprompted review
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Reply from MyHoliday2

HI Kiran, thank you so much for your 5 star review! we're so glad you had an amazing time in Maldives! Hope to see you travel with us again soon.

Rated 5 out of 5 stars

9 Day Borneo Adventure

I have just returned from the 9 day Borneo trip through MyHoliday 2 and it was AMAZING! The trip was run really well and had the perfect mix of activity and 'down time'. Highlights were seeing a Green Turtle lay eggs on the beach at Turtle Island and seeing a herd of wild Elephants cross a river right in front of us! Our tour guide Ray was also a highlight. His knowledge was incredible from wildlife and flora, to history, culture and all things 'Borneo'! He was kind, generous with his time and knowledge, had a great sense of humour and kept us all on track!
I would definitely recommend this trip and especially Ray!

May 12, 2024
Unprompted review
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Reply from MyHoliday2

HI Roberta, thank you so much for your 5 star review! we're super happy you enjoyed Borneo! Hope to see you travel with us again soon. Will pass you regards to Ray!

Rated 4 out of 5 stars

10 Days in Vietnam

Recently returned from the 10 day tour of Vietnam. Organisation and communication with MyHoliday2 prior to departure cannot be faulted. Elsa who met us in Hanoi and organised us at the the hotel was great. We were passed to the Le Journey tour guide for the Ha Long Bay return bus journey who imparted no information about the countryside as we passed by and did little at the boat terminal to assist. They were independent tour contractors and you get what you get. We looked forward to Ha Long Bay and it was festive in the evening with all the boat lights in the area but probably (and disappointingly) one of the most littered UNESCO sights accessible by tourists.
Hotels booked were 4 star and 2 of 3 were excellent examples of 4 star (Pearl in Hanoi and Riverside Royal in Hoi An - and both were excellently located). The Central in Ho Chi Minh City was a disappointment. It was a tired 3 star at best with ill trained surly (reception excluded) staff and no atmosphere (yet still pretending to be 4 star). I would suggest sourcing a real 4 star hotel in HCMC, which would dramatically improve the experience.
We stayed an additional day before and after the tour, which was no hassle with MyHolidy2 at all. Airport transfers and accommodation were all organised. There were 8 people on the tour, which was ideal.
I liked the fact that local tours were optional as it kept the initial price down and allowed for easy opt in - opt out or organise your own with the locals. And then there was Vietnamese food... almost every meal was exceptional.
Overall a great experience and I would have no issues booking again with MyHoliday2.

April 10, 2024
Unprompted review
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Reply from MyHoliday2

Hi Russell, thank you so much for your review. We're glad you enjoyed Vietnam. We will organise an inspection of our HoChi Minh City hotel with urgency. Thank you for your feedback. Hope to see you travel with us again soon.

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Rated 5 out of 5 stars

Perfect trip - would definitely recommend.

We had first-hand experience of Incan culture, learning about their beliefs, values and nomadic lifestyle. MyHolidays2 ensured that we had a smooth trip that was very organised from pick up to drop off. the views were absolutely amazing - cannot express in words! It was literally a breath of fresh air!

April 16, 2024
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Reply from MyHoliday2

Hi Snigdha! Thank you for your glowing 5-star review! We're thrilled to hear that your trip was perfect and that you had an amazing experience. We can't wait to assist you on your next holiday adventure :)

Rated 5 out of 5 stars

Well organised tour with many inclusions

Our trip to Borneo was an amazing experience. Very well organised,with many sites visited and lots of inclusions.
Our guide Hamil was very knowledgeable, helpful, friendly and flexible.
Our driver Zul was also all the above.
Trip was so much better because of this.
I highly recommend my holiday 2 and so glad we decided on this company.

May 3, 2024
Unprompted review
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Reply from MyHoliday2

Hi James! Thank you for sharing your amazing experience in Borneo! We'll be sure to pass on your wonderful words to the guide and driver. Looking forward to assisting you on your next holiday soon :)

Rated 5 out of 5 stars

Trip to Peru and Machu Picchu

We had a pleasure of going to Peru and Machu Picchu 9 day Trip. Everything was well organised by Denie and Anne including return flights and we had wonderful experience. This is the best Holiday trip we had .
Thankyou MyHoliday2. Will definetely book next Holiday with them

April 17, 2024
Unprompted review
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Reply from MyHoliday2

Hi Gopala! Thank you for your wonderful feedback! We're thrilled to have helped make your holiday the best yet. Your kind words mean a lot and will be passed on to the team. We can't wait to assist you on your next holiday adventure!

Rated 5 out of 5 stars

My experience off Sri Lanka…

My experience off Sri Lanka was made wonderful by the kindness of Desa and the two drivers. The knowledge Desa had was incredible. I must admit the safari would have been more enjoyable if it wasn’t so long.by the time we got to Galle everyone was too tired to stop and walk around the fort. The hotels were more than we expected. Couldn’t fault them. The ten aff us on the trip got on like a house on fire. Happy with the company my holiday 2 they were more than helpful.

April 30, 2024
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Reply from MyHoliday2

Hi Margaret! Thank you for your fantastic 5-star review! We're delighted to hear you had a wonderful time in Sri Lanka. Your kind words will be passed on to Desa and the drivers. We're eagerly looking forward to assisting you on your next holiday soon!

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Rated 5 out of 5 stars

Definitely a Must Do - 12 Day Sri Lanka

We have just finished a 12 day tour of Sri Lanka. It was absolutely FANTASTIC our tour guide Dissa and our drivers Thusitha and Sahan went above and beyond for our group. Dissa was so passionate and knowledgeable about his country we learnt so much. I would so totally recommend this tour it was better than I thought it would be. The accommodation was so beautiful. The people so friendly. Well done My Holiday 2. Dissa (our tour guide), Thusitha and Sahan (our drivers) are such a credit to your company. They went above and beyond to ensure everyone was happy and totally enjoyed their holiday. I will definitely book another tour through your company after this wonderful Sri Lankan Tour.
Cheryl Clark and Susan Goodman

May 12, 2024
Unprompted review
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Reply from MyHoliday2

Hi Cheryl and Susan, thrilled to hear you had a fantastic time in Sri Lanka! Your kind words mean a lot. We'll definitely pass them on to our passionate drivers and guides. Can't wait to assist you with your next adventure soon :)

Rated 5 out of 5 stars

A great way to experience Sri Lanka

The whole trip was well organised, with friendly, knowledgeable staff who felt like family in the end. A great way to meet other like-minded people and discover a new country and it's culture.

April 30, 2024
Unprompted review
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Reply from MyHoliday2

Hi Diana, Thanks for your 5 star review! Glad to hear you had a wonderful time in Sri Lanka. Looking forward for your next travel with us :)

Rated 4 out of 5 stars

A fabulous wildlife extravaganza

Our extended family group did the 10-day wildlife tour through Borneo and the tour ended up being just us. It was so fabulous! Our lovely guide, Shah was with us throughout and was incredibly knowledgeable about everything - the places we were visiting, the conservation activities and was excellent at spotting and informing us about the wildlife. The accommodation was comfortable and the food got better throughout the trip. We loved getting up close to the wildlife in the jungle resorts and the river cruises were a highlight. We really appreciated the rest time in between the activities - it was the perfect balance.
I would however say that there wasn't much information provided prior to the trip, other than the itinerary that hooked us in to make the booking. Once paid for, an info letter would be helpful with links to the packing list, details such as amount of cash to bring and tipping protocols. We booked our flights through an agent and they also handled the booking with MyHolidays2, so perhaps info didn't quite flow freely. Our holiday was incredible and great value for money and I would highly recommend booking a trip with Myholidays2.

April 21, 2024
Unprompted review
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Reply from MyHoliday2

Thanks Jo! So glad you had a fantastic time in Borneo. We will pass on your regards to your guide Shan!

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