Myntra Reviews 

Worst experience had on Myntra. Please don't buy anything from Myntra app. Sellers on this app are cheaters and fraud. I have ordered Rakhi paying higher cost and received cheap quality Rakhi's.
Please ban Myntra. Also do not order online anything.

Dear Myntra

I have been trying to contact Myntra customer care since yesterday regarding my return issue, but I have not received any proper response or resolution.

I ordered a pair of shoes from Myntra, but unfortunately the shoes were uncomfortable, so I requested a return.

When the return agent came to collect the shoes, he informed me that a tag was missing and therefore he could not accept the return.

I would like to clarify that the tag was not attached to the shoes when I received the order. I am returning the product in the same condition in which it was delivered to me. I have not removed or damaged any tag.

Therefore, I request Myntra to please verify the delivery/packing records and accept my return request and process my refund. I should not be held responsible for a tag that was missing when the product was delivered to me.

Order ID: 133839555638268469303

Please resolve this issue at the earliest and arrange the return pickup.

I had the worst experience in myntra , never order high value product , either it comes fake or when u raise return they never pick it up, recently I ordered a set of suit cases but when I raised return , they have been giving me 24 hrs every single day from past 2 months to just pick up the product spoke to all managers every day but no resolution please dont consider this platform to trust with ur money

On August 9th, I bought five products from Myntra using my SBI credit card, availing a 10% discount; the total amount was ₹4,389. Now, as I am returning some of the items, they are deducting approximately ₹350 from the product value. It shows that the bank discount is being deducted twice. For a product I purchased for ₹846, I am now receiving a refund of only ₹568. When I spoke to their customer service, they called this a "recovery amount"—essentially, money being stolen.
Our country is full of thieves; if you really have to steal,
do it openly in the field. Why do it on the sly?
This is money people earned through hard work. Not everyone steals the way Myntra.com does.

Very Bad Experience with Myntra

This was my first time ordering from Myntra. The product was delivered on time, but I didn’t like the product, so I placed a return request. The product was picked up from me, but I still haven’t received my refund.

When I contacted customer care, they told me that the product had not been collected, so the refund could not be processed. But the product is already with them, and now I have neither the product nor my money.

This is extremely disappointing and unacceptable. I would strongly recommend being careful before shopping on Myntra. I personally will not trust Myntra for future purchases.

I have complaint multiple timesregarding my pick up but it’s been more than 1 month I have not received any kind of update so I’m not gonna buy anything from Myntra

Myntra’s service has honestly become one of the most pathetic experiences.

I had placed an exchange request for an order and have been waiting for the exchanged product since then. Their delivery agents keep giving me missed calls, and when I call back immediately—literally within 20–30 seconds—there is no response. Yet, the agents are marking the status as “customer not responsive.”

And now, to make matters worse, Myntra has cancelled my exchange request. I am not even being given an option to return the product because the return window has supposedly expired.

How is this the customer’s fault when I have been waiting for the exchange and actively trying to reach the delivery agent?

This is not even the first time I have faced the same issue with Myntra. It is extremely frustrating to be penalised for a failure in the delivery/exchange process.

After experiencing this twice, I genuinely don’t see a reason to shop from Myntra anymore. Completely unacceptable customer service.

I recently ordered a Louis Philippe belt from Myntra, and it turned into one of the worst online shopping experiences I’ve had. The delivery partner made three fake delivery attempts, marking them as “attempted” without actually trying to deliver or contacting me properly. When I decided to cancel the order due to this, Myntra’s system would not allow me to cancel, their customer care calls were never picked up, and my cancellation requests were simply ignored. The complete lack of support, combined with misleading delivery updates and no way to resolve the issue, has left me extremely disappointed and frustrated with the company.

This is absolutely unacceptable. I ordered a bag from Myntra, but I didn’t like it, so I placed a return request. Myntra sent me a message saying that once they received the returned product, the payment would be refunded to my account.
However, it has been several days, and I still haven’t received the refund. What is even more frustrating is that Myntra has marked the refund as “credited” on their app. But I have checked my bank transactions several times, and there is no record of the refund being credited.
The refund amount was ₹289, and the product was from Kuber Industries.
This kind of response is absolutely unacceptable. Customers, please be careful and always check your bank transactions. This is really disappointing and disgusting.

i ordered a suit from Myntra and it has already been 15–16 days, yet my order still hasn’t been delivered. What’s even more frustrating is that the expected delivery date keeps getting delayed every single day.

Since the order is prepaid, I’m stuck and unable to do much about it. The Help Centre and chat support have been completely unhelpful and provide no proper or supportive response. This is extremely unprofessional and frustrating.

I have never experienced such a poor delivery service. Myntra seriously needs to improve its customer support and delivery system. I am extremely disappointed and frustrated with this experience.

Once I receive my order, I am definitely uninstalling the Myntra app. After this experience, I would never recommend Myntra to anyone for shopping.

Their delivery agents are so rude and worst

I am Simran , a very faithful and old customer of myntra.But now i am really disappointed by myntra as i didn't receive my product which is prepaid by me and it's showing received and the delivery partner didn't even come to my home to deliver. I had filed a complaint many times but the answer was not worth it by myntra's customer care callers.They said that the parcel is delivered but it isn't. So are you guys thinking I am lying? And now nobody even listens to me and picks my calls. This is very very disappointing for me . I'll make it sure you guys that from next time onwards I will not be buying anything from your site and surely suggesting other people to not to buy from your site as you guys as well as your site is not trustable.

### Feedback

Very disappointing experience. I ordered a churidhar online, but the parcel was **never received**, even though the tracking status shows it as “Delivered.” I raised multiple complaints and contacted customer care several times, but there was no proper resolution or response. Finally, I was informed that a refund **cannot be issued** and the complaint was closed without resolving the issue.

This is extremely frustrating and unfair to the customer. If the product was not delivered, simply marking it as delivered and refusing a refund is unacceptable. I expected better customer service and a proper investigation. **Very poor experience.**

A bakwas e commerce site... Don't ever buy from this worst company... You will loose money and waste lots of time.... They really don't care for the product to be delivered and they expect that the customer should wait day and night to collect the product and if you are not there you will not be contacted or try to redelivery and instead they cancel the product unilaterally... DONOT BUY PRODUCTS FROM MYNTRA... A BAKWAS COMPANY

The support mechanism is so unsupportive that even after receiving old used product Incant return and when requested exchange they tried to trick by saying attempted to deliver and then after 7 days they will say exchange period over. Such a manipulative process.

Myntra was 5 star service earlier but now it’s gone to shamefully low levels. I really wish Myntra restores its customer experience like earlier.

Last year I ordered a pair of shoes. Order was confirmed. But it was never delivered. Always, the delivery date was moving and finally I had to cancel the order.
3 days back I ordered a pair of Crocs clogs size w7. Order was confirmed. What they delivered was of w10. I contacted with their support team. Myntra support is so slow and lethargic. I had to chat with them for more then 20 mins for a simple return as the product was out of stock on Myntra.
I wondered, what they accept the order if they didn’t had the right size of the product. Horrible. I am going to uninstall this app after this return process is completed.

Very disappointing experience with Myntra. My order was not delivered, but the app incorrectly marked it as “Delivered.” I have tried contacting customer support, but my issue has still not been resolved.

This is completely unacceptable. Customers should not have to repeatedly follow up for an order they never received. I expected much better service from Myntra. Please resolve this issue and deliver the product or provide a proper refund immediately.

Very poor service and highly disappointing experience.

Absolutely pathetic and unacceptable experience with Myntra!

I ordered an Emporio Armani watch worth, and what I received was a cheap, local and defective watch. Is this seriously the level of authenticity and quality control Myntra provides for expensive branded products?

What makes this even worse is that while placing the order, it was clearly shown as “Open Box Verification.” But at the time of delivery, the delivery boys flatly refused to open the package and allow verification. Then, after accepting the order, I discovered that instead of the original Emporio Armani watch I paid for, I had been sent a defective local product.

This is not a minor inconvenience—it is a serious issue involving the authenticity of the product and the failure to provide the promised open-box verification.

I paid ₹16,500, not ₹1,650, and I certainly did not pay this amount to receive some cheap defective watch!

I expect Myntra to take responsibility, investigate this immediately, and issue a FULL REFUND without unnecessary excuses or delays. Customers cannot be expected to trust Myntra with high-value purchases if this is how orders are handled.

Extremely disappointed. Absolutely unacceptable service.

They offer 0 customer service, they dont have a custome r care number. I had an issue where 3 items got delivered twice and i paid for them twice but the first time they delivered right products but didnt show them on the app . They delivered worng products again and showed them delivered but I could only retunr the weong oroducts, the products I ordered earlier and were right and not good quality and fit couldnt be traced on the app. I spoke to customer service for hours and next day they tell me to repeat my concern as the earlier transaction records couldnt be found? seriously, overall a traumatic experience and one i wouldnt prescribe to anyone

Such horrible service, I am in USA and ordered through Myntra, later stopped getting otp and had to exchange a missing and broken item, finally got through and was able to place exchange through app. Mails were sent back and forth and was asked Passport details god knows for what reason, they said 7 day return period is over and dodged mails though the product page only said 14 day hassle free return, never using Myntra again, just so horrible, story won’t end here, I had a missing item but the delivery agent is asking to fill the 4 spots of box so have to give a new cup from the new box. What kind of service is this? Please shut down as a company.